I was wondering for any feedback regarding the Premium Delivery Eligibility metrics.
Amazon are failing to deliver our Premium orders (second day & next day) on time. Our on-time delivery rate is currently 91.6%, way below the required 97% target.
We have pulled many reports from Amazon and every order that was delivered late has been held up in transit by Amazon (usually 24 hours delay) yet we are being penalised for this?
To clarify we pick and dispatch these type of orders approx 3 times per day and we are 100% sure we always dispatch them on time.
In my opinion when the premium orders have been scanned in and collected from our warehouse that’s our job complete. The on-time delivery rate shouldn’t be part of the Premium Delivery Eligibility and shouldn’t be impacting sellers.
When we don’t adhere to this metric our sales can reduce in half believe it or not.
Are any other sellers experiencing this?
Any feedback would be great.