Welcome to Seller Forums

How do I close a UK Seller Account as I am still receiving emails to update a credit card on my old UK Amazon Seller account that I closed 11 years ago when I emigrated from the UK. I have been trying to close my UK Amazon Seller account for over 11 years and cannot understand why this is so difficult for Amazon to action the account to be closed (there are no outstanding balances or any monies outstanding).

Amazon Seller help just tells me to go into Account Management and select Close Account but when I select this, it just opens the help screen that only lists general help on how-to-sell-items. Amazon Seller Support staff just tell me to re-activate my account by entering my credit card details.

This is beyond frustrating! I just want my account to be closed as of 2014! Why is this so difficult?

Not sure what else to provide for the MSDS for Amazon to accept, even if a bot would work instead of them could clearly do a better job

They placed a product under Hazmat and at first, I uploaded the exemption sheet, which they declined, then I prepared the MSDS as exactly as it says in their guidelines under our name and registered brand exactly as it states in the listing, and the way they wanted it! and guess what they replied the exemption sheet is not acceptable, not sure what to do really with this, should i just carry on and submit the same file again?

Yet again Amazon have granted an A-Z and refunded the customer even though the item has been delivered, I appealed with the proof and still they have taken the money from me.

Can any mods help?

Order number 026-1391046-5342700

I have had brand registry for a few years, all worked fine, I print my own cards, wrapping paper, etc, and also embroider clothing so my own designs and are not generic.

I am (or was) just about to list a lot and cannot even list one as its saying I don't have Brand Registry, well I did have it, all my cards are on it with my brand and other items are since listing since having it, from before they are not and some brands have taken over my listings some had over 100 reviews and I cannot now control this - they then change to headphones or some rubbish with my reviews.

So why do I have to register for Brand Registry again, I was ready to list loads this weekend and send for FBA.

I really need help. FBA UK has lost some of my inventory that I sent in just before Christmas 2024. This was my first time ever using FBA UK.

I sent 5 boxes, each box had 1 SKU Per box. In the box in question there was of 88 units of 1 SKU (X00274AUU5). 40 of my units are missing. I have been trying since the beginning of January to get help with this. All I keep getting is the same reply. That only 41 units were received and that they were part of another box. But this is not true.

I packed the boxes myself. I am a sole trader, so I know what went in to these boxes.

My Inventory shows 10 sold and 38 available, so it makes no sense to tell me only 41 units have ever been located, they have obviously received more than the 41 units they keep telling me were received.

I have provided copies of my packing slip around 10 times now and each time I am getting the same reply and they keep closing the case.

As I said, I am a very small business and can't afford to lose this amount of Inventory.

Look I may have done something wrong with the labels of the boxes (I don't think I did) However UPS CONFIRM all 5 boxes were received by Amazon, the weight of each box etc, etc and the Inventory does not match up with the answer I am getting from Amazon support.

How do I get this reimbursed, as clearly no one is trying hunt down my lost Inventory or who do I report Amazon to, if they are not taking this seriously and keep fobbing me off with this standard reply.

I have a product listing that was created with the wrong UPC, but it has a lot of reviews and sales, so I don’t want to lose it. I also have another listing for the same product, but this one has the correct GS1 UPC.

Now, I want to merge these two listings—keeping all the reviews and sales from the first listing—while updating the UPC to the correct one from the second listing.

What is the best way to do this without losing my sales history and reviews?

This week a customer was refunded for an FBA order. Now the same buyer is buying the same item from me again, this time via FBM (because her refunded order has not been returned to FBA and I guess it never will). I sent her a message why she is doing this but did not (yet) get an answer. Should I cancel this order, because for me it seems more than fishy?

We again encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, : item was posted on time with tracking details and buyer misused the feedback power by leaving us a negative feedback asking for a full refund and mentioned in the feedback if we proceed the refund they will make a good review after.

refund was proceeded as demanded as we do value our customer and we inform a customer many times that your refund has been proceed as demanded plz change your feedback as it was promised but no reply since.

we raised the case with feedback removal team as we have all the evidence as customer clearly mentioned that he will change the feedback after refund we have massages on amazon with customer as we tired to chased up but no reply on purpose as customer misused the feedback power which against amazon policy to get the money back and It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed.

But they rejected my request to appeal in a matter of seconds!

This is clearly a issue as others have had same issue

And there was no way for me to reopen the case can any of the moderators help?

feedback date 19/02/2025 1

order id 202-8760862-7762719

Case ID 10836562152

i am new seller working very hard to provide best service but if customer gonna abuse feedback power just to get money back on purpose even after we have all the evidence even after

if there is no proper help from amazon the what seller can do i have all the evidence i hope amazon can help me out

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH