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Hello,

My Amazon seller account was deactivated approximately two months ago. When I click the red "Activate Account" button, I am directed to the "Business Information" page. A red banner displays the message: "Verification FailedWe have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support."However, there is no option to upload documents, as file uploads are not enabled on this page.I have attempted to contact Seller Support, but I receive an automated response stating, "This email address is not the correct channel to submit an appeal."In the last communication from Amazon before my account was deactivated, I was informed that they could not provide a reason for the deactivation or a timeline for reactivation.I feel stuck in a loop with no clear way to resolve this issue. There seems to be no accessible channel to submit an appeal or get assistance. Has anyone experienced a similar issue, or can anyone suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed there was nothing easier than to tell the reason and how it could be fixed. The world is losing its humanity in pursuit of money.

Thank you,

Product : Power bank

Asin: B09WK4ZWFP

On May 22nd, I find my product listing was suddenly being removed by Amazon because of "violated product and food safety". I don't know what went wrong. The customer service could not provide any information so far, I do not know what caused the violation of product and food safety, do not know how to appeal, please help!!!

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

Hi everyone,

I’ve been noticing something strange with the way some reviews are being handled lately. A few reviews on our listings got removed, even though they didn’t mention the product or any experience with it. Which is fair, I guess – they were clearly off-topic.

But then there are other reviews on the same or similar listings that are along the exact same lines (no product mention, no relevant experience), and they’re still up. I’ve tried reporting those through the usual channels, explaining how they don’t comply with Amazon’s guidelines, but they’re marked as “compliant” and stay live.

It feels very random – like some reviews get flagged and removed quickly, while others that are technically even more non-compliant just slip through. It’s a bit frustrating, especially when we’re trying to maintain a clean and fair review profile.

Has anyone else experienced something like this? If so, did you find a way to actually get it addressed or escalated properly?

Would appreciate any tips or insights. Have also attached some reference images below.

Thanks!

@Seller_dnxnrsZIeTNo3 @Seller_RSwABJNHpHnEZ @Seller_FJwyF3iu5qxUY @Seller_l3eCP9f1PtJXC

Hello,

My product was removed from sale on Amazon due to food and product safety violations. Here is the explanation for the removal:"Your listing has been removed for sale because of multiple reported safety concerns. We will not reinstate this product at this time and will inform you if this decision changes. Please do not attempt to relist this product. Please visit our Product Safety Policy to learn more." I appealed to this violation with the product pictures and parts certification, and report, and got the message from the Seller Support Team with the reply: At this time, we will not be reviewing any documents for this product, to help us continually improve, we ask that you take a moment to complete our survey below, but they did not give any survey in the message.

I replied and asked what survey I needed to complete, and ended up getting the same reply, they just use the same answer to handle my issue.

Can anyone help me contact the seller support team and ask what survey I need to complete, and how my ASIN can be reinstated? my case ID is 17784099771.

Any approach to this problem is highly appreciated.

Thank you so much.

Ethan

a customer returned two separate orders past the return window - i know this is thirty days after the latest delivery date. I have filed two safety claims that have been denied. The return was sent to us AFTER more than 30 days after the LATEST delivery date. I have explained that several times in my back and forth with Amazon and I cannot seem to get anything other than an automated response.

The claim details are:

claim number 70984-06465-1860456

order number 113-6551112-0032224

claim number 75674-49392-9239857

order number 113-2590544-1989069

Please advise

ASIN：B0DJTJ4RWX

naiveblueeyes08- The account claimed the item and said my item was worthless and unmarked, saying “This was a waste of time. It tells you not to fill above the ‘max line’ but there isn't a marking. It tells you to enter the “appropriate amount of detergent” but doesn't tell you what that amount is or what type of detergent to use. Instructions, it's written in the selling point description, A+ also made the illustration, and people with normal eyes can add to the appropriate height and dosage, the vine buyer review is very unprofessional, almost like a random bad review, just to receive the goods!

One of our best-selling products was suddenly removed by Amazon under the claim of "Product and Food Safety violations". We've written multiple emails and provided every possible explanation and document related to product safety and battery compliance. Yet, every time we receive the same generic response from Amazon — saying they won’t accept previously submitted documentation, and the listing remains removed.

Not a single reply has explained the specific reason behind the removal. No guidance has been given on what kind of proof Amazon would accept.

We’ve even tried calling Amazon's support line — but all we got was being bounced around between departments, with no one giving any helpful advice. They just keep saying, "Please open a case in Seller Central."

We’ve tried again and again. Every effort ends in disappointment. We feel truly helpless.

And honestly, we still can’t understand — what does a rechargeable air pump have to do with food safety? Just one vague sentence, "Your product has a safety issue," and our listing was gone — just like that.

This platform has completely let us down. Absolutely and painfully disappointed.

Hello, im new to selling on here but i have finally been able to list my items with inventory on hand but when i go to listing it says "Currently unavailable." Does it need some time to update or am i missing something?

https://www.amazon.com/dp/B0F9T19CK8

Unless i cant see it because of my location

Dear Amazon Support Team,

I hope this message finds you well. I am writing to follow up on the CPC (Children's Product Certificate) review for our toy product, which has been under review for an extended period.

Case ID: 17703482141, 17726230631

We understand that thorough reviews are necessary to ensure product safety and compliance. However, the prolonged review process is significantly impacting our ability to list and sell our product, especially during this critical sales period.our products are seasonal and cannot be shipped. It will be out of stock. It has a great impact on us. and Our transportation time is very long.

We kindly request that the review team expedite the CPC review process for our product. Your prompt attention to this matter would be greatly appreciated and will help us continue to provide safe and compliant products to our customers.

Thank you for your understanding and cooperation.

Best regards,