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My U.S and Canada markets have been de-activated because of my Spanish market being de-activated - even though i don't sell or use ANY of the EU markets. Ive been selling in the U.S for 6 years now and all of a sudden this just happened.

Its been weeks now I'm losing sales and so scared as we are getting close to our peak selling period and my business is suffering.

I'm waiting on the SPAIN market to re-activate my account so i can then re-activate my U.S and CA accounts.

Does anyone know how to speed this up? I'm desperate.

Hi everyone,

I really need your advice.

I’ve been selling electronic products on Amazon for one month. Recently, I used the Vine program to gift some products to customers in order to gather reviews as a new seller. Unfortunately, a customer gave the product to their 10-year-old son, even though it is clearly stated in the manual that the product is not recommended for children under 14. The child ended up getting burned, and I received a one-star review, which has significantly impacted my new business.

Now, my product rating has dropped to 4.2 out of 5, and the sales report isn’t looking good for a new business. I tried contacting Amazon to report this issue, but their response wasn’t positive—they consider it an honest review, despite the fact that it was caused by misuse, which was clearly outlined in the manual. I have disputed the review, but there hasn’t been any further response from Amazon.

What should I do in this case?

Thank you so much for your help.

We have opened the CSBA service, and the after-sales service is handled by Amazon customer service, but the customer service responsible for reviewing negative feedback removed our request to delete negative feedback. This is very unfair! We spent money to purchase Amazon's official service, which resulted in customers being unable to communicate with us directly and bringing negative feedback, but we were unable to remove it! ! !

Case ID: 306-7946325-4049913 302-8311855-0685910 305-3026131-9633963

Hi there @Seller_Udi0JNbTrsmUV

Create a shipment according to Amazon's requirements and send it to CWL1.

When delivering to the warehouse, it was discovered that CWL1 is a standard parts warehouse.

We don't understand why Amazon arranges standard parts warehouses for oversize items.

We see that you can solve this problem, please help us.

CASE ID :10487093122

Looking forward to hearing from you.

Regards,

WEN

Hello everyone,

I’m facing an issue with my Amazon account and would really appreciate any advice or shared experiences from the community. My Amazon account has been deactivated, and my company is now no longer operational. I don’t intend to restore the account for business purposes; I only want to retrieve the remaining balance in the account.

Amazon requires proof that the business is active, but since my company has been dissolved, I can’t meet these requirements. I’ve tried explaining this in multiple emails, stating that I only need to withdraw the balance, and have provided personal identification documents, but so far, it seems my case hasn’t been fully considered.

I’ve also requested escalation to management for further support, but I haven’t received a positive response yet. This issue has been ongoing for quite a while, and I’m really unsure of what else I can do.

So, I’d like to ask:

Has anyone here successfully retrieved funds from a deactivated account in a similar situation?

Are there other ways to reach Amazon support for cases like this?

If anyone has used legal assistance, did it help?

I’d really appreciate any insights from the community to help me find a new direction.

Thank you all so much!

Best regards,

Could you please advice any delivery company to deliver dangerous goods to FBA? Amazon partner (UPS) don't do.

I am a new seller, and am dismayed that every single order on my account is stuck in pending, apparently because inexplicably every single one of the dozens of people ordering all have had their payment method rejected. Live chat was hopeless, just kept saying there is no problem.

Not sure what I am supposed to do. What's worse, I'm promoting a listing and paying for the privilege for orders that will likely never complete.

Hello

I am a US seller, I have NEVER sold in the UK, but there are over 73 mysterious charges on my UK account labeled "other" including one credit for FBA reimbursement even though I have NEVER sold anything in Europe or UK FBA. I have also received on email from Amazon UK seller support addressed to another sellers name claiming I owe money to Amazon for a negative balance. And I received two emails with "credit notes" which I believe acknowledge the charges are an error and I should receive credit. So I believe my account is being mixed up with another account. The problem is since my account is in negative balance for so long, it is now deactivated and as a result I can't contact seller support. So the only way to resolve this is to first PAY Amazon something I don't owe, then earn the right to speak to someone to fix it. I believe I should have the right to fix the problem before paying anything. Is there any way I can speak to seller support on the phone to resolve this? I have tried to open multiple cases but they get automatically closed by a bot, so no human being has ever looked into this.

Is anyone else unable to set their forward date their despatch date in Buy Shipping.

Trying to buy letter post today I can only set my despatch date to be the 10th November. I can't set it to be the 11th November or late. Items are not due to be despatched until the 11th November.