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hi every one I had create the account around a year and half ago but I couldn't manage to sell anything I want to close the account for time being what would be the procedure because I am paying amazon for nothing profit

Anyone else tired of A-Z claims not even following Amazon's own rules of customer has to contact first?

I've now had 3 A-Z claims granted to customers for which I used TRACKED shipping and the tracking clearly shows delivery to the customers address.

The customers never even raised an issue with me and just opened A-Zs on the pretence "stolen from my property" and they all three got granted in favour of the customer with appeal declined seller fault...

Tried speaking to seller support as well and they just keep telling me I should be using tracked postage to be protected ignoring the fact I already do that...

Oh and there was a 4th hilarious A-Z in which a customer refused accepting the parcel and claimed it shows delivered but wasnt rather than just contacting me for a refund after changing their mind... Also granted in favour of the buyer with an ODR defect. Yet amazon's own policy states they should have opened a return request not refuse accepting it!

On neither of them can I claim on the postal insurance as it's clearly been delivery and quite frankly after all these years the time might have come to finally leave Amazon as between bogus returns and false A-Z claims with no protection it's costing money to be here rather than make money....

Hello,

I am experiencing an issue selecting a category while downloading a spreadsheet for product listings. I chose the category Food Cupboard > Snacks & Sweets > Confectionery > Chewing & Bubble Gum, but the system incorrectly assigns the category Health & Personal Care > Dental Care > Breath Fresheners > Gums.

Hello Seller,

I hope you all are doing fine. I have so much confusion regarding VAT. I am trying to comprehend like how this VAT system works.

Normally I calculate the profit like this;

Profit = Sale Price - Cost of Product inc VAT - Amz Fee(Ref fee, Storage costs, Fulfilment cost)

Now the confusion is that Amz also deducts an estimated VAT on each sale which is around 16.67% according to Revneue Calculator. But I have beed told that this VAT is not correct, I have to use some tools to know the VAT on my sales i.e Buybotpro. Now the buybotpro doesn't show the consistent value of VAT, sometime it's 6% or 7% or 5% So you can never know how much VAT you are paying on your sales. How you guys hunt a profitable products for a wholesale business model if you are non VAT registered business. For big seller this VAT is not a problem I guess because they don't consider this sales VAT as they reclaim it back.

Let me know if I am missing something and how should I approach this. Thank You all.

I received the below email last night:

Your Amazon listings in United Kingdom are subject to additional approval requirementsYour Amazon listings in United Kingdom are subject to additional approval requirementsHello,As part of our ongoing efforts to provide the best possible customer experience, we have implemented additional restrictions for Yumove products.Effective 2024-11-07, you will not be able to list the affected products and your listings will be removed. This action does not impact your account health.How can I reinstate my listings?You are not approved to list Yumove products and we are currently not accepting applications.Were your listings removed as a result of an error?If you believe that your products have been misclassified within a certain category or sub-category that requires approval, please contact Selling Partner Support with evidence such as product pictures to support this claim. Amazon will review your claim and make a final determination that will ensure the best shopping experience for our customers.What happens if I do not take action?If no action is taken, the affected listings will not be available for sale on the Amazon store.Can I sell my remaining FBA inventory?If you have remaining inventory of the affected products in Amazon fulfilment centres, you may continue selling your remaining inventory until 2024-11-07. After this date, you will need to create a removal order. For help with creating a removal order, see the following: https://sellercentral.amazon.co.uk/gp/help/200280650.We're here to helpFor more information about products that require approval, search for Categories and Products Requiring Approval in Seller Central or see https://sellercentral.amazon.co.uk/gp/help/200333160.

And this evening Amazon appear to be refunding every sale I’ve ever had for Yumove products. Over 100 refunds so far.

Can they do this?

Hello guys - i am sure that as amazon sellers we all receive regular messages from fraudsters , scammers and thieves all looking for "freebies" at our expense

Looking for a sensible reply to this one

===============

Message from amazon 05/11/24 : Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90 Order number: 206-0618560-3207545

Return requested: not applicable

Reason for contact: The entire package is missing and my address has not changed

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

==============

"Customer" must have then realised that the tracking shows that he collected and signed for his package - next message from amazon 3 minutes later :

=============

Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B01898GE90

Order number: 206-0618560-3207545

Return requested: No

Reason for contact: contact the customer as soon as possible because customer have not received the item and yet tracking details have been marked as picked up so please look into this and help the customer with full refund

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service

========================

My response this morning :

Item sent 15th october using Royal mail tracked & signed 24 service with tracking number NR009424625GB

Delivery attempted 16th october - no one available.

Delivery was re-booked by you for 17th october to a neighbours house - no one available

Package was then collected by you on october 24th at 4.13pm

Signature : Halid

I am sure that we are all aware that proof of I.D is required to collect a package from a post office or mail centre

The I.D MUST show the name and/or address and match the name on the package.

=================

Next 3 messages from "Customer" an hour ago - i am using apostrophes around that word - do we really call these people customers ?

============

06-Nov-2024 13:59

I would like to have my full refund because my package was picked up by an unknown person who I do not know of. I do not have my order so I would like my money fully refunded please.

Thank you

============

06-Nov-2024 14:01

Someone must have used a fake ID of me because only I was meant to pick up the order. I had told no-one to pick up my parcel

============

06-Nov-2024 15:39

Also, recently my email was hacked into as I was getting emails from people saying thank you for your email, so the person must have got into my email to know the tracking number and where it was being held at. So can I please have my full refund

=============

The "customer" is now suggesting that an unknown person found out that he had a package to be collected at a local post office , then produced fake I.D (so he also knows the guys name & address) , picked up the package and signed for it !!

The item is a beanie hat - value £9.75 - REALLY !!!

Now we all know what we would like to write in our reply - but we also know that we just cant , and instead we need to come up with a sensible business-like reply - looking for any good retorts to this total nonsense

Already know that his next move will be an A-Z claim - my thoughts are that amazon will refund him , but not debit me as it is a tracked/signed item using "buy shipping"

Why would they even entertain this garbage - the most customer friendly company in the world - the customer is always right !! only message they send out is that these people are welcome to scam anyone on their platform and that amazon or the seller will pay for it - this must cost them (and sellers) millions and they do it to encourage these people to come back and "buy" again and again - and repeat the process

From this "customers" messages and replies - it is not his first time doing this

Easy option for me would be to refund the person and move on - but i am not doing it on principle , we all work hard in our small businesses and things like this just make my blood boil !

Dear all,

@Angie_Amazon

@Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon

I need your help in getting my accounts reinstated.

All my UK/EU account has been deactivated since 18th October 2024. I have sent requested information which needs to be reviewed as the stock for the listing under review was sent to Amazon FC centre in January 2023 and hence the invoice is dated January 2023. Also the issue of quantity on the invoice from the supplier - 1 represents 12 units. Cost price stated on invoice is for 12units not 1 unit. The last sale of product in question was November 2023 and no stock at Amazon FC since November 2023. This is from a supplier I have been using for many years.

I am unable to contact the Account Health team as that option is not available to me currently. I get an error message on the page -" Sorry, you are not authorised to view this page"

I made contact with the team by the phone on 20th Oct 2024 - I was told to wait for a response from the review as an internal one has been raised and not to send any information through account health. It is now 4th November.

I have received an email today that states that they have not received sufficient information. My account is still deactivated.

This is affecting my business.

I kindly request that Account Health team let me know what further information they require.

Kind regards

I am hoping that one of the mods can point me in the right direction. I have an issue with my Amazon EU accounts going back to just after Brexit. I have tried many times to resolve this issue with no success. Three months before Brexit happened, I stopped using the old EFN network to ship my products from UK to the rest of the EU. On the day of Brexit all of my EU accounts read 0 as no sales or returns were had been made. About 3 months after Brexit my account in Germany started going into negative amounts owed. I discovered that I was being charged for the storage of 1 unit in Germany. I had never given Amazon the permission to store my stock in the EU and it should have been retuned back to the UK automatically. I tried many times over many months to sort this issue contacting SS in the UK and Germany. I tired disposing of the stock and getting sent back to the UK. I even tried to buy it, but it as not for sale on Amazon.de. So I gave up and the amount owed has slowly creeped up to over £500. I am now getting emails asking me to update the credit card details so that it can be paid. The email also says that my account is at risk if it is not paid. I have left it as I don’t care about my .de account, I do care about my UK account. I have recently contacted SS asking them to help. They won’t help until the card details are updated. I know that as soon as the card details are updated, they will take the amount outstanding and then not help in anyway to get the issue sorted and send me a refund. As it is Amazon’s error that has created the charges and Amazon has not helped to resolve the issue when I tried, I am not prepared to pay it. Surely there is a human being in Amazon who can look at this and sort it without me adding my card and getting unfairly charged.

my uk account has been deactivated due to not being able to upload credit card information, I have an error on the uk account and I am unable to upload the information

This has now deactivated my USA account, I have never sold in Europe or the uk and don’t intend too so want to unlink the accounts , I’ve tried for weeks to get this resolved

My uk account I can not do anything on all functions do not work include the case log so I can not send evidence of the errors @Seller_XUNeUuvrQDpgP a few sellers you recently helped had the same issue

I need to reinstate my USA account before I lose my inventory