@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks

Hello

Has anyone received phone calls from " amazon" about missing Country of origin information on ASINS ?

Hello Fellow Sellers,

I’m looking for advice regarding a challenge I’m facing with a newly created product listing on Amazon.co.uk. The product has been flagged and restricted under Amazon's policy prohibiting the sale of Pharmacy (P) medicines.

he sale of Unlicensed, Pharmacy (P) or Prescription-only (POM) medicines are prohibited for sale on Amazon.co.uk.

However, the product in question is a General Sales List (GSL) Face Serum that is already being sold on Amazon by other sellers. It meets all required packaging and labeling standards. As part of my appeal, I’ve already submitted:

A copy of the product Formula certificate - included all percentages.

Detailed product specifications and packaging pictures to confirm its compliance.

Shared authorized UK website link which clearly say you can sell Salicylic Acid up to 2% and Azelaic Acid up to 10%

My product has only 2% Salicylic Acid and 2% Azelaic Acid but still Amazon support team rejected.

I have called many times to Amazon Health Support team but not very helpful.

I have removed all the keywords from my details page as advised by Amazon Health Support specialist even after my listing is not active.

Despite this, my appeal was rejected on 3 different occasions, and I’m not sure what steps to take next.

Has anyone dealt with similar issues for newly created listings?

Does anyone know how I can escalate this issue? Please need urgent help.

Hi all, I sell Blood Glucose Monitor, and I'm looking to improve customer retention so that I get repeat buyers of my Glucose Monitor test strips. Can I send a sequence of post-purchase messages, including a tutorial on how to use the monitor, a quick check-in after 7 days to see if they need any help, and a gentle reminder for reorders if strip have runout or Subscribe and Save later? Is this within Amazon's guidelines?