My account has been suspended for over 31 days without any explanation or communication. This is a serious violation of customer rights and communication principles.

During this period, 281 of my products have been put into a dormant state, and I have not been informed about any actions or reasons. You are requesting their destruction or other procedures without any transparency, disregarding my rights and time.

Case ID: 10686340162

@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR

Hi Amazon Team,

I’m seeking urgent help regarding a persistent issue with a remeasurement case I opened back in January.

The product was successfully remeasured, and support even provided photos as confirmation. However, the dimensions and FBA fees in my account were never updated—they still reflect the old measurements.

I’ve repeatedly asked Seller Support to investigate and have the correct measurements applied to the product metrics. Unfortunately, instead of updating the data, they kept initiating new remeasurements, none of which resolved the issue.

Now, after months of back-and-forth, I was told:

“The changes won’t get updated because of Reconciliation Logic. This FNSKU had multiple measurements in the past few months, and hence Reconciliation was triggered.”

Yes, multiple remeasurements happened—but they were not requested by me. I asked for a system update, not repeated remeasurements.

Everything is clearly documented in the case history. I feel stuck and frustrated. Could someone from the Amazon team please help escalate this and ensure the correct dimensions are reflected in my account?

Thank you for your support.

We are buying ALL our UK postage labels from Amazon using Evri.

What we are seeing is postage label charge being added by evri who are sayin that we used wrong dimensions and weight for every order we have sent. This is completley wrong because we measure every single package and weigh them correctly and then enter all the required information before purchasing shipping labels. We are NOT cheating the system and why would be???

We sell Martial Arts uniforms and each item is correctly measured and weighed before sending so how can EVRi come to this conclusion that we are not??

Has anyone else faced this same situation and how best to go about getting this resolved?

Our account has gone into negative despite we are making sales on a daily basis.

So the photo shows the package in the letterbox, A to Z granted.

Letterbox is more than Amazons own delivery network do, my packages get left in my garden, even though I have a parcel drop box, 6 different safe locations but my small business is the one who gets penalised because the customer "claims" non delivery.

As all us Sellers and the Mods know, the A to Z system is broken. Probably because its run by AI like the rest of Amazon.

Am so cross about this.

205-0515300-4929941