Hi everyone,
This evening, we’ve been hit with hundreds of sudden charges on our account under the description:
"Carrier delivery label adjustment due to under-charged delivery label"
These adjustments are:
Hitting all at once with no prior notice
Going as far back as April 2025
All related to EVRi Seller Fulfilled Prime (SFP) shipments
Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.
This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.
We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.
Is anyone else seeing this?
Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.
Thanks in advance for any insight!
@Seller_mIRnuhdx7l5sN