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On June 10th, I received a performance notification claiming we violated Amazon policy. They claim that we have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier.

We NEVER confirm shipment before handing them to the carrier

They did not provide us with any order or tracking numbers so that we could have this looked into and I have reached out to both Seller Support as well as the Account Health Team, but neither are able to give me any info at all.

How is Amazon expecting us to ensure this doesn't happen again if they can't even give us examples of it happening? I have no doubt something strange could have happened, but we have not made any changes to our process, so I need to look into the issue so that I can determine what happened and come up with a solution to ensure it won't happen again. Amazon has left me as well as all other sellers that received this notice in a state of limbo with no info or ability to look into this situation.

Mods, please look into this issue and provide us sellers with a way that we can know which orders have caused us to receive this notice so that we can look into the issue and figure out what has happened. You all can not accuse us of something then not provide any info. If you want us to ensure that this doesn't happen again, then show us the orders affected so that the issue can be looked into.

I am a local seller on Amazon, I have relevant proof to sell such products, please help me recover as soon as possible, I have contacted your team members before and have not received an effective reply, Case ID 17958480821 @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6 @Seller_JT2cdQLa0Oueg@Seller_Udi0JNbTrsmUV@Seller_1KYLYkgAlu4xX@Seller_s3amN64nZ4y9V@Seller_ovM5p622oIbGp@Seller_l3eCP9f1PtJXC@Seller_khUF6HPR2AHxu@Seller_QYS7Alex1XIw4@Seller_7e4TizkSOVtBf@Seller_hme3Wbydd1ihr@Seller_zukQNO61PzGck@Seller_OOVUXZLmb2UEH@Seller_RsATYbG9XP0HP@Seller_dnxnrsZIeTNo3@Seller_VLOxBfLBgpoOh@Seller_vtQxROP6UNr1O@Seller_vW3l7M6oLYiHv@Seller_FJwyF3iu5qxUY@Seller_RSwABJNHpHnEZ

Please restore my link's sales privileges. I have been waiting for 4 days.

On June 9, 2025, at 10:05:11 AM GMT+8, has opened a customer service call and is still waiting. My inventory has been automatically removed due to defective products, which has caused great trouble. Currently, it has passed the compliance document review and requested to reactivate the inventory for sale and resume normal sales. Request to pass the defective product review

@Seller_zukQNO61PzGck@Seller_8hQgfj6OVZYse@Seller_pAPBCLhysbW5T

My brand name is Wiklibox and I have it registered as a trademark in EUIPO. The product is made in Poland and it specifically stated that in the listing body. The hijackers are sellers from China and they ship it from China as well. It's a total counterfeit.

ASIN: B0BZT8N2ZF

I'm DelsitFamily seller and the only authorized seller of Wiklibox Brand.

What can I do? What is my defense here? Amazon please assist as this is another listing/brand being targeted to be fully hijacked.

Hi sellers,

Has anyone else noticed that the “Typical Price” label has disappeared from the product detail page?

Up until last week, my listings showed “Your Price” as “Typical Price” under the Sale Price, and the discount percentage was clearly shown. Now it’s gone, and only the sale price appears.

To customers, this makes it look like there’s no discount at all, even though a Sale Price is set.

I’m also planning to run an additional 20% off for Prime Day, and I’m wondering:

Which price does Amazon use to calculate and display the “% off” discount?

Is it based on:

the List Price,

the Sale Price,

or the Typical Price (which is now missing)?

Any insight or experience would be greatly appreciated. Thanks in advance!

👉 Have you seen this too? Please comment below if you're experiencing the same.

I’m hoping someone here can offer guidance or insight into an issue I’ve been dealing with related to brand approval.

I’ve submitted multiple applications for approval with fully compliant documentation, including:

- A clean invoice for over 300 units (required amount) across five SKUs from a highly reputable and established national wholesale distributor

- Clear product photos showing front and back with visible barcodes

- A group inventory photo verifying receipt of inventory

The documents match all of Amazon’s published requirements. Every application has been denied — often automatically — and without any specific explanation or indication of what’s missing. I'm following the exact same steps I did earlier this month to get approved. I've applied 10+ times now.

To add to the confusion, a previous case (ID: 17840498011) involving the exact same invoice format from the same supplier was approved earlier this month (June 3rd). That application went through without issue, which makes this even more frustrating.

At this point, I’m simply trying to get a real manual review or insight into how to move forward or I will have to try and sell this inventory on another marketplace.

If anyone has dealt with similar issues — or knows how to break through what feels like an automated review loop — I’d really appreciate the help. I have a lot of money tied up in this product.

Please help!!! @Seller_t9kvdr2yixQej@Seller_l7Jtck9jxnEA0 or any other mods, case IDs for this brand are

18001507681

17999108441

17977691991

& several more

Hello,

I need to change my deposit method because my current bank account—although it is currently verified and active—will be closed in less than 20 days. Once it is closed, I will no longer be able to receive payments there.

However, when I try to add a new deposit method, the page says it has sent a notification to my phone to approve the change, but I never receive any notification. There is no option to receive this notification by email, WhatsApp, or any other channel—it can only be sent to my phone.

Here is what I have already tried to resolve this (following the advice provided by support):

• Waited for a long time after triggering the notification (no message received).

• Resent the notification multiple times (still nothing).

• Checked my network connection and confirmed that no filters or settings were blocking messages.

• Shut down and restarted my mobile phone.

• Contacted my mobile carrier to see if they were blocking anything (they confirmed they were not).

• Disabled two-step verification and tried again, then re-enabled it and tried again.

• Went through the recovery process.

• Tried changing my phone number, but every phone number I attempt to use cannot be verified because I do not receive any OTP (One-Time Password) codes or approval notifications.

• Tried requesting a call from support, but I did not receive any call on my phone.

Additionally, I am unable to delete my current phone number or replace it, because when I attempt to change or add a new phone number, I am required to verify it, and I do not receive the OTP needed for that step.

It seems that I am completely unable to receive any kind of verification notifications—neither approval links, OTPs, nor support calls—on any phone number I try.

Can someone please help me resolve this issue urgently so I can update my deposit method before my bank account is closed?

Thank you for your assistance.