We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.
We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.
If you experience an unauthorized brand name change, please follow these steps:
1. Submit a report through the "Report Abuse" feature
2. Select "Product detail page was changed to represent a different product"
3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.
4. We're continuously monitoring these reports and working to streamline the resolution process.
However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.
We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.
As always, we're here to help. If you have any questions, please let me know.
Pinned by community manager