Ok. I already tried refusing to refund when I told them I had inspected the item and it was totally as described, etc with the buyers personalisation how they had ordered it. I will try and refund 50% then and email the A-Z to tell them its a goodwill gesture.
This really is a farce, because the buyer misspelt the name I am being held responsible. I have paid for the blanket, I have paid to post the blanket to their requirements, never mind the time etc. Amazon should really look at this, it makes me wonder how they get on over on the handmade section.