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Product : Power bank

Asin: B09WK4ZWFP

On May 22nd, I find my product listing was suddenly being removed by Amazon because of "violated product and food safety". I don't know what went wrong. The customer service could not provide any information so far, I do not know what caused the violation of product and food safety, do not know how to appeal, please help!!!

@Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

114-4928708-8502647, the customer purchased 2 products, we immediately sent the goods to the customer, however, the customer a few days later sent us a message that did not receive the parcel and mentioned A-Z. We checked the fedex official website, it shows that the parcel has been delivered, and fedex also provided proof of signing.

We provided all the evidence to Amazon in the A-Z, however I suspect that Amazon did not review it carefully. Because when I provided the evidence, Amazon immediately ruled to give the customer a refund after a few seconds.

I am very disappointed. This order totaled USD 491.64 and we lost the product and the expensive shipping cost to ship it.

What else can I do? All I want is $491.64 refunded to us, even half of it won't cost me that much.

CASE ID:17719438151

我们的产品自始至终都没有修改过产品尺寸，亚马逊系统自动抓取了一个不存在的尺寸值，导致我们产品无法重新上传恢复正常销售，对我们造成了很大麻烦。

以下是问题复盘：

我们上传新品时填了bottoms_size属性值填写为XX-Large，亚马逊系统自动识别抓取了2X-L, 导致我们合并变体一直不成功， 之前开case客服说系统没有抓取到这个产品尺寸，让我用大模板删除产品24小时后重新上传。

4月25号我使用大模板删除产品（Batch ID:127870020203）

4月27号重新使用模板恢复页面却传不上去了（Batch ID:127947020205），报错为”以下数据与亚马逊目录中已有的数据不同：bottoms_size/size （Merchant: 'xx_l' / Amazon: '2x_l'）”

请问（XX-Large和2X-Large）这两个尺寸实际有什么区别，亚马逊自动抓取了2X-L, 但是亚马逊对于Bottoms Size属性值填写设置下拉框，后台上新以及模板bottoms_size都无法填写2X-L

我们提交了产品贴标图在case中（CASE ID:17719438151），这个case 5.14说转交内部团队处理，但是一直没有有效回复，请问有人能帮我处理下吗

Dear Amazon Team

Order ID: 111-2176032-7109022

The entire feedback comment is a product review, which should be removed.

Case ID: 17403826281

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

Thank you for your help

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv

My FBA (Small-parcel) shipment hasn't been checked in for over two weeks. Seller Support says there's nothing they can do but wait. What should I do? FBA18W22P6MH

Hi, I am a new seller on Amazon . And i just had my first listing on Amazon with my approved brand name in it. There are other seller with same kind of products as well. So i have provided the 500+ units invoice i bought from reputed Manufacturer for this product. When i listed the product no issue or approval was needed but after listing the product , on Manage Inventory it was showing fix the listing issue, and when i click it, it takes me to a section that saying: “Request selling approval for policy compliance. Reason: Product requires ASIN approval to sell."I then click Request Approval, and it says"We are not accepting applications to sell: I chat with seller support and they said my account is healthy and there are No product violations or No problem with the ASIN. This is my brand approval (  RE:[CASE 17778868611] ) and this is the case number in seller support RE:[CASE 17780896631] .

Please, kindly have a look and let me know whats the next step ?

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_RSwABJNHpHnEZ

@Seller_sBlkYqzoth2k3

@Seller_PIHyltK09pbl3

Is anyone else seeing hundreds of brands being gated that they have sold for years? Multi-million dollar seller for 8 years and the past 8 months have been atrocious with Amazon gating brand after brand. I used to be able to sell every brand in a grocery store - vitamin/supplement, medicine, health and beauty, and diaper sections....They are now all gated with hundreds of units required now to get ungated. What in the world? WHY IS AMAZON DESTROYING THEIR SELLERS BY DOING THIS???

I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.

I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.

Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.

I kindly request an extension to submit the utility bill and ask that you consider reactivating my account in the meantime. This will allow me to continue running my business while I work on acquiring the required documentation.

=====================================

I have contacted Amazon regarding this. They are asking me to submit a bill where my name and address will be visible. Please help me because I am unable to start the business due to Amazon seller account being inactive. Amazon admin I hope you will look into my case and resolve my problem. Case: 17763773811

Thank you for your understanding and support. I look forward to your response.

Order # 112-5953355-1394643

Case # 17523122221

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"One of the chairs is completely broken and unsteady and scratched."

Entire feedback comment is a product review that is unrelated to the condition, description, or order delivery of the product

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_FJwyF3iu5qxUY

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_guPeMXBrBxqyU

you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best Regards