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Hi,

I have created my product listing in Amazon Seller Central Account in UK to sell the product in UK and Ireland. When I checked this product from Amazon account (as a customer) for delivery in Ireland, it says 'Selected product cannot be delivered to selected address'. Please help on how to fix the listing.

Thanks

Dear Amazon Seller Community,

I’ve been an Amazon seller for around 14 years now & using PF 48 for all the deliveries , and in that time, I’ve encountered numerous A-Z claims. While these claims are nothing new to us, we’ve recently had a situation that has left us a bit confused, and we’re hoping to get some clarity and advice from fellow sellers or Amazon experts.

Historically, as long as an order was delivered on time and we provided tracking and signature confirmation, we could generally rely on that information to defend ourselves against A-Z claims. This has been our approach for years, and it’s worked well, particularly when tracking shows that the package was delivered and signed for by the customer.

However, today we received a new experience that left us questioning whether Amazon's A-Z claim policy has changed. Here’s the response we received from Amazon:

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

While we appreciated that the claim would not be counted against our Order Defect Rate, the situation has raised some questions for us. We did respond by stating that we are prepared to issue a refund as soon as the item is returned. Typically, Amazon has taken responsibility in cases where the package was delivered to the address provided and was signed for by the customer.

Now, we’re a bit uncertain: Is there a new policy in place where, regardless of delivery confirmation and tracking, if a customer claims they didn’t receive the item, the seller is automatically held responsible? We’ve always been under the impression that if the package was delivered to the correct address, signed for, and tracking confirmed it, then the seller was not responsible for claims of non-receipt.

Can any of you offer some advice or insights into this? Have there been any recent changes to the A-Z claim policy that we might not be aware of? And if so, what steps can we take to protect ourselves moving forward?

Looking forward to your responses and advice.

Best regards,

Smart Fashion

AMAZON LOOSE SHIPMENTAnyone any advise? Amazon have confirmed they have lost 360 units of a product of one of my shipments, around £5000, been told i would get reimbursed just waiting on 'credit team'. Never heard of a credit team, they have admitted they are at fault but now not replying to me and this is the CEO office.. never had this issue before. They have all documents and like i said, addmited they have misplaced/lost. Been over two weeks now and at my wits end loosing out because of cash flow

I’m really struggling as after Amazon confirming they are at fault, I’m now getting ignored but I’m loosing out on sales, I can’t feed my family and Christmas is round the corner, my life is falling apart but no one seems bothered. I’m sure they will be if they end up in court after one of the sellers ends up in a ditch one day, David v Goliath if you owe Amazon money they take it straight from you.

Pleaase help,CASE ID; ID 10543459072

Hi is anyone else gated on maybelline i was rejected for ungating does anyone have anytips on how toget ungated please help

A competitor has registered the trademark 'Ultra Rare' earlier this year. Some of you admin may recall this issue happening.

This is a descriptive definition in the Trading Card industry, and not the name of any known company. I would like to add that this seller did the rounds earlier this year on reporting listings for the exact same and it was brought up on the forums but is now locked so I was unable to reply to continue that thread.

The listing we have lost this morning is a Pokemon branded listing: ASIN: B0C8Z499T1

Complaint ID: 10560521972

Trademark number: UK00003997119

This seller did the same to this listing earlier this year, you helped to get the listing back and is it’s removed again.This should be a fairly easy fix but last time we got nowhere with Amazon support and with us not being the brand owner we are unable to edit the listing.

Ps could I please add that several listings never got reinstated from where Ultra Rare reported and you were in the process of hello to reinstate.

ASINS: B0C8Z6K19S, B09VYJL7HM, B07Q2DJ4PZ,

Please help @Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_hnDMgUKxMh1V4

at my wits end now. Out of options, Amazon zero help.

A buyer keeps purchasing the same product from me, getting it delivered and getting a returnless refund, then purchases the same item again, she's done this 9 times in 3 weeks over and over, 10 times including her purchase today what will undoubtedly be refunded

FBA sellers don't have the option to turn off "returnless refunds"

Amazon "report abuse" keep sending me the same copy and paste "there's no violation"

Amazon seller central keep telling me to go through the "report abuse" as they can't help

Phoned amazon and they said there's definitely an issue and tell me to go through the "report abuse"

I've messaged the buyer asking what the issue is and obviously got ignored

Amazon are literally giving my stuff away to this scammer and there's literally nothing I can do about it.

The buyers address is a locker based in London too, not even her personal address.

This is literally bankrupting me, what do I do? This is a mess and Amazon clearly don't care

Hi everyone,I'm facing a frustrating issue with an inbound shipment that was recently rejected by Amazon. I'm hoping someone here can provide some guidance or advice.The shipment was sent from China and has been rejected, which is causing significant financial burden due to return shipping costs. I've already paid customs duties and other fees, making this situation even more frustrating.Has anyone else experienced a similar issue? If so, how did you resolve it? Any advice or suggestions would be greatly appreciated.I've reached out to Amazon Seller Support, but so far, I haven't received a satisfactory explanation.Thanks in advance for your help!