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I'm a brand owner and have 2 current ASINS in the US. I realised recently that Amazon is selling my products under their account in Australia (so the seller being Amazon Australia). I guess in this situation (for Australia), Amazon Australia and myself would have a 1P relationship. As i'm planning on exiting my Amazon business (US) in the next few months, how do i reach out to both of them.

Whilst i understand it's by invitation only, they are already selling my products, and i'm trying to understand how to leverage on that relationship

Thanks,

J

@Seller_l3eCP9f1PtJXC @Seller_37l8i4vuvugjG

Recently I appeared in a video verification as per Amazon demand. But due to the extreme nervousness and incomplete answers, Amazon deactivated my account. Regarding the documents I have submitted to Amazon are 100% authentic, unaltered and in compliance with Amazon policies. I am ready and wiling to redo the video verification. Has anyone faced this issue before? and what steps should I take next?

My account is deactivated, and I requested closure. I was informed by email that my inventory was under review and that I needed to submit documentation and invoices for the entire inventory. I requested disposal of all my inventory, wishing to have it disposed of and not incur return or storage fees. On June 11, I was charged $84.93 for monthly inventory storage. I again request that all inventory be destroyed, disposed of, etc., so that I no longer be charged the monthly inventory storage fee and that I be able to recover my funds from my Amazon account.

My listings were removed for Copyright Image Misuse(Chanel). Other than that it consists of an assortment of fragrances, my listings have nothing to do with this brand. No image of Chanel or even it's likeness have ever been used or mentioned in these listings. This is obviously an AI error but the frustrating part is that when I try to appeal under the reasoning that:

"My listing is unrelated to the brand listed in the reason column on the Account Health."

I answer that I believe my listing has been removed in error and does not violate Amazon’s intellectual property policies because Chanel has not and have not ever been used.

I always get the same copy and paste reply from Amazon:

Hello from Amazon Selling Partner Support,

My name is Ashutosh and I will be assisting you today.

I'm glad to help with your request about the listing removal of your brand protected ASIN.

After a review, we've determined that we will not be reinstating the removed listings. The listings were removed because your product may not be compliant with Amazon intellectual property policies. We consider all factors of a product while reviewing policy compliance. This includes seller images, videos, and other customer images for review purposes.

If you believe you are authorized to make such use and the removed listing doesn’t infringe the "Chanel" trademark, or you’re allowed to list "Chanel" trademark with your own brand name, you must provide supporting documentation such as a "letter of authorization" or "licensing agreement."

For more information, go to: "Letter of authorization": https://sellercentral.amazon.com/help/hub/reference/GUF78PCXAMHDY2A6

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided? <----NO!!!!

They are asking me for a LOA or LA for Chanel when my listing has nothing to do with Chanel!!!

I contact seller support who agrees that in fact, that my listing has no relation to Chanel. Yet they tell me to contact the account health team again. So I did. And I am talking in circles again. Please help!!!

CASE IDs: 17884253961, 17890374171, 17883182791, 17884242421

hi everyone a customer want to return a order and he bought the product on 20th may and want to return at 13th june and he wrote me this (I'd like to return my 113--4035459, as it isn't compatible with my intended use. I attempted to obtain a return label through the amazon return center, but the process did not go through. Could you kindly provide a UPS drop off label for the return? Thank you for your assistance). so what should i reply him and how can i generate return label for him kindly guide

Amazon allowed a customer to violate Federal Law 18 U.S.C. § 1341 Mail Return Fraud as we proved to them in CASE 17808292351.

Amazon's Employees Failed to Review and Authenticate Product before returning to us which is a violation of their own FBA Customer Returns Policy as they did not "evaluate the condition of each returned item" (https://sellercentral.amazon.com/help/hub/reference/G200379860?locale=en-US) and based on the details of the aforementioned case, Amazon Staff falsely implemented the disposition of "Customer Damaged" which seems to act as a deterrent to attempt to deny reimbursement.

The Customer has also violated the FBA Returns Policy by committing Mail Return Fraud which is a federal offense. Amazon refunds the customer in full and is basically weaponizing their New Reimbursement Policy to deny accountability for their actions and the customers actions.

As we indicated this in our case, Amazon has deducted the full amount of the refund from our seller account. Since the Customer did not return the correct product the item does not fall under "lost or damaged" as Amazon Staff claimed to have verified the item, but the product is counterfeit which means the information correlating to the return is false and we have already proven this. Amazon continues to deny the full reimbursement based on their "policy" BUT they are enforcing a policy on us when the Customer and Amazon FBA Employees both violated Amazon policy.

Taken from the Anti-Counterfeit Policy: "We work with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers." and Amazon has a Zero-Tolerance policy for counterfeit products.

SO THIS ONLY APPLIES TO THE CUSTOMER?

Amazon is suppose to protect the seller from Buyer Return Abuse but when it occurs Amazon wants to enforce a reimbursement policy after falsely debiting our account for the Buyer Return Fraud.

We continue to dispute the issue as our next options are to utilize the FBI IC3 complaint form against Amazon and the Customer. (Which we know doesn't really do anything to help us financially) but we have TONS of cases in which it appears that Amazon aided the customer in Buyer Return Fraud whether intentional or not and after showing SS, they still refuse to take action and use "policy" as their defense.

But, the Business Solutions Agreement clearly indicates: 6.2 Amazon’s indemnification obligations. Amazon will defend, indemnify, and hold harmless you and your officers, directors, employees, and agents against any third-party Claim arising from or related to: (a) Amazon’s non-compliance with applicable Laws; or (b) allegations that the operation of an Amazon Site infringes or misappropriates that third party’s intellectual property rights.

Their Business Agreement clearly indicates that they will protect us from Amazon's non-compliance with applicable laws in which Amazon's employees have aided in the violation of 18 U.S.C. § 1341.

As this issue is within their reasonable control, this is their problem but they hide behind the Reimbursement policy and expect us to accept the new policy though actions clearly indicated violate this Business Solutions Agreement in a situation that can be reasonably controlled, we have not filed for arbitration based on the business solution agreement in aims that Amazon is going to do the right thing as they allow their customers to do this while we sit back and have to "follow policy" despite all other parties not doing so.

This is a very bad image for Amazon and the only excuse we get is "After reviewing the reimbursement request for FNKSU X00441XXXN, we will not be able to make any additional adjustments. For more information, visit the FBA lost and damaged inventory reimbursement policy: https://sellercentral.amazon.com/gp/help/200213130"

Although this policy makes no clause regarding Customer Counterfeit Returns or Switcheroos. After providing invoices of proof of purchase, Amazon hides behind this policy and allows Customers to violate Federal Law in direct violation of Amazon policies.

My top 2 ASINs were incorrectly classified as adult item.I've opened two cases and still has not been resolved for 7 days. I've lost lots of sales and impact my business very badly. It is evident that my product does not fall under the adult category, and I would appreciate your assistance in resolving this misclassification promptly.

Thank you for your support and time.

Case id: 17879023381

Case id: 17878203011

Our brand is registered with the USTPO and with amazon. However, despite several attempts, we've been unable to claim it as our own and be registered with Amazon's brand registry.

We've tried to work with the former distributor but have been unsuccessful. Certainly Amazon can perform a simple check on the trademark and change ownership, right?

I just want to improve our listings...

I am the brand owner. Seller in Saudi Arabia is selling what appear to be my products under my brand name in Arabic. This Arabic version of my brand even shows up in flat file templates as an option for the brand selection. They are using my listing content and images. None of this was authorized. How do I get them off?