Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

Hello,

Amazon deactivated my account and asked from me invoices. That's fair. There are scammer out there. So, what i did is, as a 9 years amazon employee, I sent my invoices. But since i know my company is detail oriented, I added even more details to invoice. First, at the invoice I highlighted the ASIN with a marker. Additionally, I went to brand website and screenshot where it says "THIS SUPPLIER IS OUR OFFICIAL SUPPLIER". Yes, your guesses are correct. That's my supplier :) So, i added that screenshot too to my appeal. Additionally, I went to supplier and asked an email to confirm this product is original and they have agreement of distribution of the product with the brand. So they sent that email, I took a screenshot and added to my appeal. I put all the address, company name and phone number of my supplier to the appeal as well. What amazon did ? Yes, you guesses are correct again : They rejected and said nothing more then : " We have received your request, but we do not have enough information to reactivate your account.You did not provide us with enough information to resolve the issues with your account."

I mean what is enough, really ? Should i go my supplier and take a newspaper on my hand and take a picture while getting the products ? Really i am asking, what is enough ?

Thank you.

Hi Amazon Support Team,

I am trying to update my legal entity information from Individual to Sole Proprietor in my Amazon Seller account. However, I am unable to access the Identity Information page from last 2 months as it is not loading properly.

Tried to contact support team but they keep delaying the process or help.

I have tried:

✔️ Clearing cache and cookies

✔️ Using different browsers and devices

✔️ Checking for any pending verification steps

Despite these efforts, the page still won’t load, preventing me from making the necessary changes. Could you please assist me in updating my legal entity information or provide an alternative way to resolve this issue?

@Seller_Huz6FT08OxHAR

@Seller_mIRnuhdx7l5sN

@Seller_DNQGSsdC7DccM

@Seller_hnDMgUKxMh1V4

@Seller_fgtTzyHQfOM1x

Best regards,

Does anybody use Royal Mail for Seller Fulfilled Prime?