Welcome to Seller Forums

HI,

I have a UK plug product that has passed the third-party laboratory BS 1363-1:2016+A1:2018 test.

(The plug is used to replace the detachable phone charger head or computer adapter head, Not equipped with charging function, Only contains detachable 3A fuses)

After submitting the Declaration of Conformity to Amazon, I was informed that the DoC did not include all applicable instructions and the provided DoC was incomplete.

Are there any requirements for the testing laboratory?

If you know more detailed information, please remember to help me.

Thank you very much.

Sincerely,

0toone

Recently, we found that some British companies have false addresses. How can I report them to Amazon.

Hi everyone,

My seller account has been deactivated for a while, and I am trying to reactivate it. However, I am facing an issue:

On my Seller Central homepage, under the "Reactivate the Account" button, it says "Status: Your submission is required." But when I click on it, I am redirected to a page showing "Business Information" and "Primary Contact Information" without any option to upload documents.

I have contacted Amazon Seller Support multiple times, but I keep receiving the same automated response: "This email address is not the correct channel to submit an appeal." This means I am stuck—I cannot upload the required documents, and I cannot get a real response from support.

Has anyone experienced a similar issue? How can I resolve this and successfully submit my documents? Any help or guidance would be greatly appreciated!

Thanks in advance!

I am reaching out with a pressing concern that I've encountered while attempting to contact the Amazon Account Health Support Team urgently. I've tried utilizing the "Contact Me Now" feature within the Account Health dashboard due to a time-sensitive matter, but have faced some unforeseen challenges.

On several occasions, after clicking the "Contact Me Now" button and providing my phone number, the system indicates that it has initiated a call to my number. However, I do not receive any incoming call on my mobile device. In another instance, although my phone did ring, there was no audible voice or prompt from the other end when I answered, rendering the connection useless.

This situation has left me in quite a dilemma, especially considering the urgency of the issue I need assistance with. I'm wondering if any of you fellow sellers have encountered a similar issue and might have found a solution or workaround. Additionally, could this problem potentially be related to using a Chinese phone number for contact purposes?

Here are a few steps I've already taken to troubleshoot:

Checked my phone's settings to ensure that I'm not inadvertently blocking any calls.

Verified that my phone has sufficient signal strength and is not in airplane mode.

Tried using different phones and networks to rule out device-specific issues.

Confirmed that my provided phone number is correct and active.

Despite these efforts, the issue persists. Any insights, advice, or personal experiences shared would be immensely helpful. If there are alternative channels or specific instructions for Chinese sellers facing similar communication barriers, please do let me know.

Hi,

My inventory was received on 23 dec and within 2 weeks all units came to available but 300 units went to FC processing and are still fc processing.

I need to solve this issue I have very few units left available.

Thanks

Sooo, just like many of you guys, there was a buyer who bought collectible cards from our store. The cards are expensive(£200) and we have decided to record videos for every order of them. Of course, there was a buyer stating that the deck was previously opened and wanted to return them. I have immediately contacted him and sent him proof of the condition prior to sending it to him and how the order was prepared. Once returned back, all rare cards were missing from the set and I decided to issue him 20% refund, although, in my opinion, he didn`t deserve anything as we are at a huge loss even with 20% refund. Right after that he opened an A to Z claim which was found in his favor without the chance to appeal it.

Is there anything that I can do? I am considering contacting a lawyer now, because this practice from Amazon is not acceptable.

existe algum contacto onde eu posso falar com alguém da Amazon em português?

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

I want to add a whole new account holder name and bank account information to my deposit method since the last payment information failed to verify. Every time I go to add new details my old Account holder name pops up in the box and I cant change it even after deleting and deactivating the old details please can I have support I was told that it would be easy to be replaced but im having issues