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Hello everyone, I am reaching out for assistance with a challenging situation involving my Amazon shipment FBA15J2J633B. Unfortunately, the entire shipment has gone missing, and I am unable to find any option to initiate the reconciliation process. Despite creating multiple support cases to address this issue, the resolution process has been incredibly frustrating. Initially, I was instructed to wait for the shipment status to close, and once it did, I provided the requested invoices. However, I was informed that the shipment is not eligible for reconciliation without any explanation. The support team keeps redirecting the case to the FBA team, while the FBA team advises me to contact the support team, leading to a perplexing cycle. This ordeal has been ongoing for over 6 months, and the value of the lost shipment exceeds 1500 GBP. Any guidance or assistance would be greatly appreciated. Thank you for your help.

I'm sick of Amazon punishing our ODR with every A to Z case this time of year. We buy all our shipping through Amazon, and have Royal Mail collect every day, including Saturday and Sunday this xmas. I would like a mod to help me with this, as we have closed our store for the last two weeks due to the slow post this time of year, and our ODR is being damaged because seller support refuses to reverse the ODR being affected, despite their own policy stating that we would be protected if we used Amazon buy shipping.

They're so quick to punish, but so slow to admit their own mistakes!

I have around 10 A to Z cases which we have funded, and have had the ODR against us. Please someone get in touch about this. Seller support is useless AS ALWAYS.

I have received a pile of emails complaining that they have not received their order, we all know why as they all ask me to expedite the order and are all identical. Some of these orders were posted 4/5 days ago, this time of the year they are not particularly late, Amazon and shoppers should know that the last few weeks before Christmas are always mad and delays are often the norm.

How am I supposed to expedite an order that was sent some days ago? I have no sympathy whatsoever for shoppers who buy Christmas gifts very late and then blame the seller if their mother in law has no present this year.

Hello to the community.

The issue of Brand approval is all messed up with me.

In my case, I did apply for the Brand approval for two products, I got approve with the Approval stamp on my seller application tab.

However I could not list the approve product after 24hrs and when I raised the case, My response was to disapproved the application even though I show them that I was already approved to list the product.

It was very annoying and confusing because they could not explain the YES and NO answer received for the same question.

Any of you have faced this before?

Thanks for sharing your own with me.

I wonder if anyone can help. I don't know if we are doing something incorrectly in our fulfilment but we keep having A to Z claims filed against us and Amazon keep granting them even though items have been delivered, in some cases days earlier than our delivery estimate.

I'll give an example of the most recent case. The customer ordered on the 12 December. We dispatched on the 13 December with the first courier scan at 17:03 that day. Our 'dispatch by date' was 16 December. The courier then delivered the parcel and 'left it as authorised' at the address on the 14 December which is 5 days before the delivery estimate. The customer then files a claim saying they haven't received the item. Inexplicably Amazon see in the customers favour, provide a full refund and give me this outcome which only seems to contradict itself 'The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.'

We have also had some orders over Christmas which arrived late, but there is photographic proof the customer received the item yet they still see in their favour because it was a day or 2 late. I mean..............it's Christmas. I have zero control over how quickly couriers deliver at Christmas.

It seems to me that Amazon are granting anything a customer claims, regardless of the sellers evidence of delivery. I like selling on Amazon but this is costing an absolute fortune and effectively means our tiny company is working for nothing, at least on Amazon. We don't have anywhere near the same type of issues on eBay. Literally no issues at all on that platform to be fair.

This lack of scrutiny on customer claims is being seen as a 'hack' to getting free stuff on social media. I wish these customers understood they are taking individuals money, not some enormous companies money.

Buyer's goods were delivered to them however it was left at the safe place on their absence. Customer emailed to us that they did not get their parcel. We then messaged them the photo and the POD to show them where to find their parcel. However there was no response from them and the next we see was A-Z claim landed in our account.

We then called up the customer and asked them to see their buyer/seller messages and safe place to find the parcel. They then found the parcel and emailed us back with the confirmation that the parcel was received.

Our A-Z claim appeal stated with the tracking proof and timeline of buyer/seller communication and customer's confirmation by message that the parcel is found, however our appeal was upheld with the below reason

Why was my appeal denied?

We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.

We believe this is a daylight robbery from Amazon for not reversing the a-z claim even though clearly customer is saying they found their parcel.

@Seller_z3k8APxGfbQEK , @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH please help us reverse the A-Z claim refund and ODR on our account

Order# 026-2865497-3084341

Hello.

Does anyone know how you can offer an expedited shipping method and prevent mistakes?

I haven't tested to see if Amazon have any settings in place, but basically what's to stop you accidentally using a standard service?

For example if you send 100 standard (2nd class) orders a day and then 2 of them are first class or even special delivery, it seems easy to accidentally miss they paid extra for this, does anyone else know about this or have any measures in place?

I'd be grateful for any insights on this or experiences!

Hi @Seller_Udi0JNbTrsmUV. Some time ago you helped me to cope with a problem of payment for VAT. The amazon balance is enough to cover the debt, however we can't reach anyone from the corresponding team to unfreeze our money. Please help to reach them out, substract the amount and unfreeze our account.

@Seller_Udi0JNbTrsmUVyour help would me much appreciated!!

Regards,

V