Is anyone experiencing the unknown charge on expenses in "other" section?

I got charged -$£2,747.05

Support could not assist. They transferred me to someone else and I havent heard back ever since. I also tried to request that funds but the link they provided to me for video interview does not work. Funds team said they will respond in 10 business days but it is been 2 months.

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

Dear Amazon Disbursement Appeals Team,

Your Disbursement Team did not answer me almost 5 months. Please read and contact with me vie main email . This is my last chance i am write to you here.

I am writing to formally request the disbursement of the funds (£1,911.54) currently held in my deactivated seller account. More than 60 days have passed since the deactivation, and as per Amazon policy, I understand that I am now eligible to request the release of these funds.

I confirm that:

My account was deactivated over 120 days ago.

The balance of £1,911.54 is still visible in the seller account dashboard.

I am willing to provide any further documents or clarifications you may require regarding identity, transactions, or supply chain to support this disbursement review.

There are no unresolved A-to-Z claims or outstanding return requests that would delay settlement.

I kindly request that Amazon proceeds with the evaluation of my account and arranges the release of the remaining funds, less any applicable deductions, at your earliest convenience.

Should you require additional information, I remain fully available and cooperative.

Thank you for your time and support.

Kind regards,

Rasim Camalov

So the seller has returned one of my items to me that I sold to him. He used one of the prepaid labels from Amazon. Evri have now gone and lost the parcel. I was told my Amazon customer service to raise a SafeT case. I have raised this but had no luck they have denied it. they say Evri is responsible for lost parcels. I have contacted the evri bot and finally someone has emailed me after a week so say they aren't responsible for reimbursements and to contact Amazon as they provided the label. So now I'm stuck I have paid for a label and lost my item. Who is really responsible for a reimbursement in this situation. Both Evri and Amazon seem both impossible to raise this with.