It has been 7 days now, I am unable to get access in amazon Advertising Panel. When i click on Campaign manager in advertising section there is an error showing ' this page is not working right now. Advertising.amazon.in redirected you too many times. Try deleting your cookies '. I have tried each steps recommended by seller support but nothing working. I have changed my Computer/Laptop many times to get login and also changed my Data Service provider service but nothing working. I am unable to check my campaigns. Even I am unable to get access in advertisement help centre. Whenever i click on store name then country there is nothing showing to get help from Advertisement support team. I am stressed now, I am getting loss due to this not getting order due to advertisement stopped. Please help me. I am sure there is a technical issue from your side. So, please help me.

The FBA ghost from the past is still haunting me.

One of my units was lost. I could not create removal order as it refused to show on the system. Seller support did what they are best at, as usual waving a dismissive hand and shutting down cases.

It was found in Germany day before. (I never sent or sold in Germany, so this is a clear case of wrongfully routing my unit to Germany)

Yesterday they just disposed it.

It was a sellable unit.

They even had the nerve to write to me claiming that I requested disposal.

Needless to add, they have also promptly set a disposal fee against my account.

Now I guarantee what will happen. Seller support, me and UK management will go round and round in a merry-go-round for a few weeks, with callous seller support shutting down case posting some script they would blindly copy and paste, eager to clock up numbers. And me like a dog chasing the bone. UK seller escalations would be in deep slumber because their role on amazon requires them to do nothing, in my experience. Well I have had experience of seller escalations calling me on phone, threatening me to remove negative feedback, so i suppose they wake up from their slumber to abuse sellers but not to investigate why they received a negative feedback to begin with.

Then after all this merry-go-round, I would have reached my wits end and eventually I will write to our respected CEO sat at their headquarters who would solve the case and offer me my full reimbursement.

I shall update it here, just to demonstrate how right I am.

You would also see a time-line of events of this drama.

As of now, I have opened a case, today. 11177226342 the 5th June 2025 and asked for a full refund. I have forgotten to claw back my disposal fee, which I would soon, afterall I will be in the merry-go-round for the next few weeks.

So, I have been going round in circles with Amazon Italy and looks like I’m getting nowhere.

I have been a seller on Amazon for 12 years, and have very good metrics in the UK. I’ve never really had any interest in selling to the EU countries but wanting to grow my business, I thought I’d give it a go. Bought some stock (different products to what I normally sell), sent them to a fulfilment company, and listed them on Amazon.es and Amazon.it.

After that, all went pearshaped. Sold 11 units, fulfilment company then decided they couldn’t ship to EU, so after marking the orders as shipped on Amazon, I ended up having to cancel and refund the orders.

3 of those orders resulted in an order defect so my ODR on Amazon.it is currently 27%. As such, Amazon.it have put my account under review. The initial 30 day review passed and they then put my account in an ‘extended review’ and 5 days later deactivated my seller-fulfilled listings on Amazon.it (I had already put my EU stores in holiday mode).

When Amazon.it deactivated my seller-fulfilled listings, they were only deactivated on Amazon.it (I’m still continuing to make sales and ship orders on Amazon.co.uk), however, my funds on Amazon.co.uk are on hold in an Account Level Reserve.

I’ve reached out to Amazon UK and keep being told that as long as my account doesn’t have any issues my funds will be released on 27th June (so they expect me to go a full month without any money…great), but every time I submit information to Amazon.it they reject it and say it’s not sufficient so won’t release the hold.

The emails from Amazon.it then say if I don’t provide the information they requested within 90 days of the original notification, my account will remain deactivated.

So… what I’d like to know is:

a) if my Amazon.it account remains deactivated, will the funds in my Amazon.co.uk account remain on hold or is the fact my Amazon.co.uk account is still functional (other than the hold) a good sign?

b) Amazon.it are continuously asking for tracking details confirming delivery of the orders that I cancelled and refunded. I cannot provide tracking details because they don’t exist hence why the orders were refunded 6 weeks ago. Is there any way I can get Amazon.it to understand and accept this? I have sent screenshots showing the orders refunded, explained that the orders weren’t shipped due to issues with the fulfilment company, and accepted full responsibility for the issue.

I’m really pulling my hair out and feel like I’m losing the will to live.

Hi All.

UK Based seller here.

Been selling since just before the start of the new year. Primarily, I sell an established brand, that I own, and have had 15+ years of sales outside of Amazon. I thought, given the history and market share, that moving onto this platform would see an increase in sales. If anything, I think between the shipping costs/unit and the time and effort that has gone into maintaining the seller account, I am actively losing money.

Does anyone else have experience with this? How can I translate my brand sales and history into Amazon sales?

Is it a marketing issue? I'm unsure as to what personal details I can give on here, but I have registered a brand store etc.

Genuinely just confused as to if I should expect monthly sales rarely ever topping 3 figures, or if I have done something wrong. Can't see myself with a lot of life on the site if the former is the case, I must say.

Any help/advice would be seriously appreciated! Or, if I'm not doing much wrong (unlikely, I know), would it make sense to continue to use the platform?

Regards,