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Welcome to Seller Forums

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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

8 votes
52 votes
1.6K views
44 replies
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cost figures don't align
by Seller_j27LWMjJoqueo

Hi,

In this first image from the transaction view, you will see the costs from a sale. AZ fee is 24.32, but the charge is 21.49. I'm confused.

In the second image from SKU Economics it says AZ total charge per unit is 16.84. I'm confused. I don't seem to be able to get an accurate view of what AZ s charging.

If I look in Manage All Inventory section, I get total fees 19.87. Confused!

????? Thanks

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0 replies
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Hi Amazon Forums Team,

Unfortunately through multiple failed attempts to get a reasonably sensible/knowledgeable reply from the Seller Support team has resulted me into coming to this forum to ask for help.

We are current getting the error of "Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)" for a product we are trying to launch. Our product is a hob scraper and we are confident that it has been mis-categorised as a prohibited product such as a knife - which it is not.

@Seller_Udi0JNbTrsmUV @Seller_hnDMgUKxMh1V4 I have read multiple forums discussions here were you were able to help - I would greatly appreciate if you can take some time to look at my case and help get this escalated to a team who can actually help. Please see Case ID 10533867932.

Thank you in advance

0 votes
0 votes
12 views
5 replies
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Paid to Amazon charges
by Seller_j27LWMjJoqueo

I have incurred these charges to AZ, it seems. I have no idea why. Any ideas?

0 votes
0 votes
15 views
2 replies
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How can i prove that i follow section 3
by Seller_K4R9SKvIgAfXt

I was banned in Brazil, because they suspended this UK account(which i never used or sold anything here).

The specialist in Brazil couldn't help me at all and said that she thinks(yes, she thinks) i was banned because of dropshipping.

The problem is, i don't do dropshipping! I send all my product directly from my company adress and have all my shipping with my company's name on it.

I began looking for dropshipping policy because i've seen people who work like that on Amazon normally, and discovered it is acctually legal and everything based on the info below:

I want to know how can i prove to Amazon that i don't do that and all my products are posted by me and sent in my adress?

I have all the labels and everything to prove, but they can't even tell me what is the problem!

0 votes
0 votes
9 views
2 replies
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I have a Disbursement that is shown in my payments page as being Acknowledged by the bank on 04/10/2024.

Yet the funds are not in my account and upon contacting my bank they cannot see the transaction and state that they require an 18 digit TRN to look into the transaction.

I have raised numerous cases (6) with amazon help to try to get hold of this TRN and each time i just get sent a Transfer Id or Trace ID which my bank say they cannot use, and the case gets closed so I have to go through the loop again.

Please can someone advise how i can get out of this loop?

0 votes
0 votes
11 views
2 replies
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removal of contact history
by Seller_XL83AcaLE8jR0

Hi recently was deactivated cause of a second account that I do not have and never have owned. So I work for a third party prep center. My contact info was used for an LTL shipment for a client thinking that the carrier needed to get a hold of me directly but since my info is on the account i'am now tied to there account. I know I know wrong move but didnt think about it at the time. How do I remove my contact info from that account? Any ideas?

0 votes
0 votes
1 view
0 replies
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Is individual accounts need to pay fee
by Seller_hTwuu0xASeNp5

l need a help in opening of my account selling

0 votes
0 votes
7 views
1 reply
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Not available
by Seller_tOMDDspA0N6rp

Hello there

The brand I have been selling for 1 year has been moved to the approval request position today and now I cannot get approval, we do not accept approval, my products are left in the warehouse, why did amazon do such a thing out of the blue, did it happen to you, what should I do?

0 votes
0 votes
9 views
1 reply
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Buyer fraud and no recourse
by Seller_1vyLJePYDN9hf

So here's a good one. Buyer claims item-not-received. Send tracking screenshot which clearly shows item delivered. Buyer miraculously finds item "in his recycling bin". Then immediately claims item condition is not as described (it was in superb condition) and he still wants a refund. I offer a return. He becomes abusive and says he is taking me to court. Leaves negative feedback saying I am "extremely unhelpful" and starts a return. I receive an Amazon message on Friday to say 'We have temporarily withdrawn the claim on the order. However, if you do not issue a refund when the return is received, the customer may reopen the claim.' Today is Tuesday and they have granted his claim and refunded him. There is no tracking for the return or indication that he has returned the item and I have received nothing. Amazon says I cannot use Safe-T where there has been an A-Z, that I should use 'Option to Appeal'. But there is no 'Option to Appeal' under the A-Z. Any advice? Another good day for Amazon-encouraged buyer abuse - I've been here long enough to be able to tell instantly when a buyer knows the game to play to get free stuff at my expense.

8 votes
0 votes
347 views
11 replies
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SAFE-T team playing God
by Seller_wwgX8SEHvSDvB

Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:

• Templated responses regardless of what you write.

• Refusal to engage in any kind of meaningful dialogue.

• Derisory compensation for customer damaged returns.

• No full refunds for customers returning the wrong item, which they didn’t even buy from you.

• Inability to complain about or escalate a claim outside of their team.

• Inability to complain about the team themselves.

• Refusal to adhere to their own policies, even when sent links.

13 votes
0 votes
457 views
13 replies
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