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Hi there,

I hope someone can help me. I have been struggling to find a way to contact amazon, they have started charging me for FBA return goods for inventory that does not belong to me. I have been inactive with my seller account since late 2020 and should not have any fba goods in their warehouse, as I requested for them to be returned.

Any help would be much appreciated.

Thanks.

I know this is a place for warranted moaning and i do my fair share - but has anyone noticed how fast Amazon are receiving and processing FBA deliveries - I'm sending monday with UPS and its in and live by Thursday

come on thats not bad

We have sold USED-LIKE NEW item with condition notes stating that packaging will be damaged. We contacted customer prior to dispatch to confirm they are aware of this condition - NO RESPONSE.

Now the customer left a 1 star rating stating that we did not disclose item's condition till after dispatching it to him and the box is damaged!

Asked amazon to remove this as this is completely false, but amazon keeps on rejecting it and refusing to remove it!

Case number 10699465202

anyone could help with this?

A buyer has contacted me about a book parcel shown as delivered yesterday, but he says his building does not have a parcel reception area, which is what appears as proof of delivery on the RM tracking - the map image shows the location of delivery as being a couple of hundred yards up the road from the correct building - the buyer has opened an AZ but has also asked if I can sort this for him - the two things do not seem to sit well together. Am I right in thinking that if I organise for this to be redelivered correctly I am likely to say goodbye to the book and my payment - is it best to get RM to return to sender and get him to re-order it when I have it back?

Hi there, I am just starting up on Amazon and will be launching a new private branded product. The is mine that I have created, but is not registered or protected. I wondered whether it would be worth registering the brand, or if i am able to still list it on Amazon as it is without any issues. I get I am not protected if i list is as generic, but I cannot see anyone contesting the brand/logo. I want to see that the item works/sells before i register the trademark. If I am able to list it under generic (I wont use the brand name in the title or description), am I able to later change it to branded if I decide to register it? Appreciate any advice, thank you!

Can someone help. I currently have an open A to Z case.

I refunded a customer and deducted 10% from the refund as the product arrived back with us with damage to the box and a chip out of the paint on the item. I provided pictures etc of this. The customer has since opened an A to Z claiming item was different than what they ordered and they want a full refund.

I have presented my case, provided pictures and every time I go to look at the case it says I need to respond to Amazon but I cannot find messages anywhere or a response from them? Going crazy trying to figure out where these messages might be. Can someone point me in the right directly for A to Z messages?

Thanks you.

We're a producer of English Sparkling Wine, enrolled in Brand Registry, and approved to sell Beer & Wine on Amazon. However, when listing our wines, we discovered we also needed approval for the Grocery & Gourmet Food sub-category.

After a lot of back and forth with Amazon Seller Support, we thought the issues were resolved, but now we're stuck with vague “computer says no” responses and seem to be at a bit of a dead-end. To clarify, our labels comply with all Food Standards Agency regulations, as well as the more stringent Wine GB PDO requirements.

Following advice from the forums, we deleted our listing and started over, hoping for a fresh chance. But Amazon’s response was:

“We closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal, reply with new documents. Do not submit a new application.”

We’ve asked for clarification but haven’t been given any specifics on what else we need to provide. As an English Sparkling Wine producer, we can’t sell anything we make without the Grocery sub-category approval, which would seem to be the end of us selling anything on Amazon.

Has anyone experienced this? What can we do when specifically told not to submit a new application? I’ve seen that @Ezra_Amazon and other moderators in the forums have been able to help in cases like ours.

Any insights or advice would be much appreciated.

"Thank you for your recent submission. It has been reviewed and accepted. However, your account remains deactivated at this time.

Why is this happening?

Due to unresolved policy violations from the following dates, we are unable to reactive your account. The dates are in YYYY-MM-DD format:

-- 2020-03-11

-- 2020-05-07

-- 2020-09-08

-- 2020-09-30

-- 2020-10-25

-- 2024-10-07"

Appeal

Subject: Appeal for Product Violations – Trademark and Restricted Policy Violation

Dear Amazon Seller Performance Team,

I am writing to appeal the product violations related to copyright and restricted policies that have been applied to my seller account. I take these matters seriously and would like to clarify the situation and provide context to demonstrate that my products do not violate any policies.

1. Generic and Unbranded Replacement Parts:

The products I sell are generic, unbranded replacement parts designed to be compatible with various original equipment manufacturer (OEM) products. These parts are intended as cost-effective alternatives to brand-name products and are not intended to infringe upon any intellectual property rights. All parts I offer are non-branded and do not include any trademarks or logos belonging to other companies.

2. No Copyright Infringement:

I have taken every precaution to ensure that my listings do not infringe on any copyrights. The product images, descriptions, and titles used in my listings are original and accurately represent the products without referencing any copyrighted logos, trademarks, or protected materials. The replacement parts are designed purely for compatibility and not for any other deceptive or misleading purpose.

3. Amazon's Restricted Products Policy:

I understand that Amazon has specific guidelines regarding restricted products and intellectual property. To the best of my knowledge, my products comply with Amazon’s policies. If any violation has occurred, I assure you that it was unintentional. I have reviewed the following Amazon guidelines to ensure my compliance:

A. Restricted Products Policy

This page outlines the types of products prohibited from being sold on Amazon, including regulated and restricted items. It's important to review this to ensure that your products do not fall into restricted categories.

Restricted Products Overview:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201254150

B. Intellectual Property Policy

This page provides guidelines on intellectual property violations, including copyrights, trademarks, and patents. Understanding these guidelines will help ensure you don’t accidentally violate intellectual property rights.

Amazon Intellectual Property Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201361070

C. Prohibited Seller Activities and Actions

This page details prohibited activities and seller conduct, including selling counterfeit or infringing products. Violating these policies could result in account suspension or removal of products.

Prohibited Seller Activities and Actions:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201894250

D. Copyright Infringement and Claim Process

If you are concerned about copyright violations or need to understand Amazon's process for copyright claims, this page offers important information.

Copyright Infringement and Claim Process:

https://www.amazon.com/gp/help/customer/display.html?nodeId=200280370

E. Trademark Policy

This page explains what constitutes trademark infringement and how Amazon handles intellectual property complaints related to trademarks.

Amazon Trademark Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201313810

F. Product Listing Guidelines

This page provides guidelines for creating product listings, including rules on content and what to avoid to prevent policy violations.

Amazon Product Listing Guidelines:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201078340

By thoroughly reviewing these links, you can ensure your listings and business comply with Amazon's policies regarding restricted products, intellectual property, and seller conduct.

4. Compliance and Corrective Actions:

I am committed to ensuring my listings are fully compliant with Amazon’s policies. After reviewing the applicable guidelines, I have taken the following corrective actions:

I have carefully reviewed all my product listings to ensure they accurately describe my products as unbranded, compatible replacement parts.

I have double-checked all product images to ensure they do not infringe on any copyright or trademark.

I am committed to further training and staying informed about Amazon's policies to avoid future violations.

5. Request for Reinstatement:

Given the unintentional nature of the violations and my commitment to maintaining compliance, I respectfully request the reinstatement of my listings. I am happy to provide any further documentation or clarification as needed.

Thank you for your understanding and for reviewing my appeal. I look forward to resolving this issue and continuing to operate within Amazon's policies.

Need help, i have sent in my verification and received this

Your Amazon Payments Account information is verified - You can start selling on Amazon now. 11 January 2025

so far so good, but when i go to my account i get this



You currently have limited access to Amazon selling services.

You have at least one bank account pending verification. Complete bank account verification here

France

Germany

Italy

Netherlands

Poland

Spain

Sweden

United Kingdom

plz can someone let me know if my account is ok, i have sent in my bank details 5 times been verified 5 times , only for this to say i am restricted can someone plz help

regards