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I really think this is something that needs to URGENTLY change on Amazon. I need to let off some steam about it.

I pretty much - *touch wood* - only recieve 5 star seller feedback for all the orders I fulfill. Because I work very hard to be a great seller.

Moving toward FBA, I am now regularly recieving 1 star feedback for poor service, delivery etc etc on AMAZONs part, due to FBA order issues that THEY fulfill.

Fair enough, Amazon strike through the 1 star feedback and state they take responsibility for the order, however any customer clicking my feedback profile is going to see a sea of negative feedbacks. Whether or not they have a strike through, it looks horrible and off putting to say the least.

I would rather buy from someone I clearly saw consistent 5 star feedback, wouldnt you? Well that was the profile I have created through sweat and tears, which Amazon have consistently ruined.

Having worked so hard to get the 5 stars I get, it is a real joke that they dont get showcased, and instead we see all of Amazons failures on full show.

Rather than having a strike through, Amazon should remove negative feedback they are responsible for entirely, and not have us sellers wear the badge of horror and carry the weight of THIER mistakes on our shoulders.

They are responsible for damaging so many brands, and yet keep pushing 'benefits' of sending more and more to FBA.

Rant over.

So what happened yesterday ? , we regularly sell between £150 and £300 per dasy and have been for over 3yrs but yesterday we sold £15 . Any ideas as we did not change anything ourselves ??

hey guys im really struggling here and wondered if anyone could help me.. my deposit account hasnt been verified and its been over 3 weeks now!! i keep requesting funds, is this resetting the verefication process everytime i do this?? i now have all my money stuck in amazon and cant get to it? i have contacted amazon several times and now they are saying i have to wait another 7 days untill they can do something after already waiting 15 business days!! is there anyone i can contact on here that could help me?

kind regards georgia

Considerable number of orders shipped recently using Royal Mail 1st Class Large Letter service purchased through Amazon has been found not delivered or significantly delayed upon delivery. This has started occurring ever since the latest tariff hike by Royal Mail, however Amazon is still charging the lower price (£2.30) on shipping labels purchased through Amazon and displays the same on labels. The current going rate with Royal Mail is £2.50 for 1st Class Large Letter online shipping labels. Is anyone else facing the same issue lately? Can someone please advise if this delay in delivery is caused because Amazon is charging a lower price than the actual cost owed to Royal Mail?

Hi

Has anyone noticed a massive drop in sales over the past month? We sell clothing and the beginning of winter always has a massive increase but we are only doing 10-20% per day compared to the last 10 years.

We turned off Invoice by Amazon as it was not registering zero rated sales (we sell thousands of safety boots that are VAT exempt) and was causing extra work for our accounts department - sales dropped immediately we did this so we then turned on after a couple of days - sales stayed low and we haven't sold any orders on the invoice by Amazon side so don't know if that has triggered something within Amazon?

We have recently lost half of our listings as inactive because Amazon have put arbitrary minimum / maximum prices against our SKU's which deactivated thousands of listings- we have rectified this manually and now have approx 26000 live SKU's with about half winning the buy box - sales are still well down - we are down well over six figures in the last month!

I've seen various discussions regarding the above, but no one has a definitive answer to what's going on and how to solve it before I have to gamble on a consultant knowing how to fix it - I'm desperate as this month is by far the biggest of the year. Sales on ebay and our website remain strong, so cannot put it down to credit crunch/difficult budget etc

Regards

Chris

I keep getting ODR on our account for a-z claim on B2B orders which we cannot refund ourselves.

To Amazon, Order #206-9647634-0929118, is not delivered to the customer and we concur with the refund that has been made. Customer reached out to us through buyer/seller messages for the refund however since this is a B2B order we could not process refund ourselves so we opened a case with seller central support case #10468852572. We are clearly disappointed with the efforts made by the seller support team who did not make a refund to the customer before they opened this claim. Therefore baring in mind B2B orders cannot be refunded by the sellers and the support team also could not help with the refund, order defect flag for this claim on our account is not justified. Please kindly review the claim and remove the ODR from our account and also create a training manual for your customer services team to no raise claims for B2B orders as this affects seller's account health.

@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR Please help us.

@Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_TSXM2A5nxWSuH

I’m dealing with a sudden and confusing issue on my Amazon account. Recently, I lost the Featured Offer (Buy Box) option across all my listings. All my products are under my own brand, and everything was running smoothly until this happened. Losing the Featured Offer is impacting my sales significantly, and I’m concerned about the lack of support in resolving this.

I’ve reached out to Amazon Seller Support multiple times, but each time, I’ve only received generic responses without any clear explanation for why this happened or any steps I can take to fix it. None of the usual troubleshooting tips have worked, and I feel like I'm not getting anywhere with the support team.

Here are the affected ASINs:

B0BXM9YYPR

B0BSG17QGD

B0BSFZQK2Y

B0BSG2D7X5

B0DGCQ12MT

B0DGCNCWTH

Thanking in anticipation

Dear Amazon.

I am needing a issue sorted out asap.

I have been a seller with you for a number of years and in that time I have experienced various challenges along the way but nothing like tonight!

I was in for a surprise tonight when I started receiving dozens of refund initiated emails. I worked out this will cost my business thousands for no wrong doing on my part.

I heard the other day that Lintbells issued a statement regarding the selling of counterfeit items and that it strongly recommended that people do not buy from third party sellers. I had a chat with amazon about this today as it seems very unfair to long standing sellers who abide by your policies regarding counterfeit items etc to suddenly be restricted from listings. As a business we all make purchasing decisions based on current markets and as user of Amazon for my business it would be nice to know that you have my back and that I am not suddenly going to be kicked off a listing and told I can no longer sell these items.

Regarding tonight. What has happened! I am shocked to see dozens of refund emails.... for what reason? I can only assume it is in response to the public status regarding the recent events and there by Amazon wants to be seen in the right for refunding all its customers. This is very wrong as for businesses like myself I can provide documents to prove that all my stock was infact genuine original and not counterfeit. By refunding my customers you have not only put me in a great amount of difficultiy through no fault of my own but also you have given my customers the question of well was my item counterfeit as it has been refunded. The refunds should not have been issed to anyone as to date no recall has been issued by lintbells so I am holding you responsibly to refunding all my refunded orders. I also wish to note that no refunds from my purchases has been given! So I am also down the cost of every product you have refunded.

I have attached a legal letter to a case on seller support and I would be grateful if you could follow this up in a timely manner without the need for me to take this further.

Selling on amazon has become a bit of a burden at times as I am sure many will agree. We are all feeling on edge selling on your platform. There seems to be little to no backing for your sellers favouring customers basically 99% of the time from scams to damaged items and negligence of items returned. Its all a bit of a joke when you consider just how much fees we pay you for the privilege to use your platform.

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_XUNeUuvrQDpgP@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH

Please get this issue resolved asap.

Case: