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I genuinly though I had seen it all until this weekend.

So we sent an item through Amazon Shipping, they picked it up, scanned it, took it delivered it confirmed delivery.

The customer was then able to Open an A to Z claim, which Amazon then granted and refunded them from my funds, no order defect but this is the write up below.

So are we now saying, that even orders delivered and confirmed as delivered by Amazon, which Amazon then accepts that we have provided information proving the delivery, that they just still refund the customer from my funds ?

I am absolutely speechless. This is shocking and shows how broken the A to Z system is.

So you can catagorically prove the delivery, by Amazon themselves and that folks is still NOT ENOUGH to win an A to Z claim, even when they acknowledge the customer has received the item.

Madness

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Why is this happening?

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

As per the title really. Anyone else seen their advertising impressions and overall impressions plummet these last few days? Obviously sales have plummeted some 50% as well. Really concerned as we have never experienced this before. We have no performance notifications and our account health is perfect. Any advice appreciated?

I am tired calling Amazon CS, none of them can answer and I am repeating myself to the wall, I sell product fulfilled the product delivery myself, now everytime buyer asking for return it was using RMA which basically just their order ID and the seller return address, and they still have to manually go to post office and pay postage themselves which I want to avoid, Want to make it easier for them, I have enrolled on the return setting with Amazon Prepaid, description said they will take care the prepaid label and buyer can choose courier of their choice that partnered with Amazon, but clearly it doesn't work, because buyer said they only see option of RMA, and I have been tirelessly chatting, calling the CS and they are telling me to enroll, which I did, and can't come up with resolution why it doesn't work as it supposed to be

I am trying to close my account since January 2024 and amazon is not closing.

I am not trading and just have to keep my business bank account and CC so that amazon dont randomly suspend my account and that impacts my other seller account.

Have asked amazon to provide all my GDPR data and its been 2 weeks that keep sending me update message and not they said it may take 30 days - lets see.

I know its more of ranting but wanted to put this on record here.

p.s. Account is in perfect health with 100% positive feedback not a single alert or policy violation - in short nothing that restricts closure. Balance is showing 0.09 £ positive and since a year now and no matter how many times I manually tried withdrawing it none of the time either manually ot automatically that 0.09 gets transferred

THIS IS THE MESSAGES THAT I GOT FROM HIM

I received an email informing me that my listing has been blocked from the catalog due to missing ingredient information. Despite reaching out to the support team multiple times, I have not received any guidance on how to update the ingredients. The listing pertains to a food supplement.

All the answers from seller support are no help and they just send me the notification "Kindly update the ingredients attribute in detail page, for further review". I can't edit listing, all i can do is to delete it.

ASIN: B0DWSZ4DN3

Cases: ID 10798917802

ID 10808917502

how can i provide a prepaid return label for international returns? i am uk seller and somone in italy is asking for a return label to send the goods back to uk. what service providers can i use?

Yesterday I upgraded my account from Private to Professional and the second I did that, my account became deactivated and needed additional verification to reinstate it. Feels like I paid £25 to get banned...

When I submitted a recent electricity bill which is what it asked, it said it did not have enough information to reinstate me yet, and asked me to do the "Take a photo of your face" or "Join a call with Amazon" feature.

My account is in the UK, but the "Take a photo of your face" or "Join a call with Amazon" features only shows up for US accounts. I did it for a US account, although I do not need a US account. It now says the ID verification is being analysed, although the email said it will only take "3 to 8 minutes".

My question is - when my ID becomes verified on the US account (which I do not need), will it also become verified on the UK account (which is the one I actually sell on)? There is no "Take a photo of your face" or "Join a call with Amazon" feature when I click on the UK account... it just goes to homepage of seller central.

There literally are no options like this when I go to my UK account. How can I submit what is not there?

Thanks...

hi my account is registered as a business but I am an individual seller, the account is de-activated but Amazon will not let me change business to individual without account being active ?

How do I resolve