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Hello,

I’m not a professional seller (no VAT and only a few books to sell) and when I registered to Amazon Sellers I’m quite sure I selected the Individual plan.

Yet as soon as I completed the registration process I saw I was registered as a Pro. So within MINUTES I changed my plan. But I was still charged 47,19€.

I complained on the same day, within an hour to the support team, explaining the situation and even referencing this link:

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/9cd5966c-e30f-4dbe-aabb-84c3042b79f4

But at first they replied:

Your request has been declined because you have not been charged a subscription fee in the last 90 days.

Which is weird because I was charged. So I reopened the case telling them that.

Their final reply was that indeed I had been charged because I had opened a Pro account that was changed the same date to an Individual account. Nothing about my previous explanation was considered.

I opened a new complaint and the same thing happened: we can refund you because no subscription was charged in the last 90 days!

What’s happening? What can I do?

Thank you for your help.

discussion.hi I'm new to this and I've set up a LTD company and set up my account, nearly every product i try to list is asking for an invoice, have I set this up wrong somehow because other sellers I know didn't have this many products asking for an invoice or permission?

Can anyone help as this is very frustrating,thanks.

Been FBM selling since early September 2024 , account health and other metrics all perfect, no returns or late dispatches, everything is 100% perfect.

Bank account verified and I cannot find any other verification needed. YET still cannot withdraw any profits from account as it says:

"Funds are held because you have not completed the identity verification process"

But link just goes to store info page and nothing is flagged anywhere!

I asked support about this early December and was told "in 10 days business verification will be complete" Obviously this has not happened.

Told a week ago , verification was happening and will take 2-3 days, and now I ask support daily and get the same response.

Anyone know how to get Amazon to actually help me?

Hi, can anyone confirm their disbursement issue was sorted out and how?

Thank you

Hi all

I have a few questions regarding A+ content. I think i may know the answers but just wanted some clarification.

- Within the imagery, can i include things such as "Trustpilot Rating" imagery, awards, certificates etc..

- Can i reorder the "About the brand" scroll section to the top of the page? Currently this sits at the bottom of the A+ content

TIA

I am unclear about my responsibilities and financial implications relating to Amazon enrolling products on EU marketplaces later in January. I am not registered for VAT in any EU country. I believe that I can sell items upto 150 Euros and not be VAT regisitered if my stock is held in UK warehouses, and Amazon fulfill the order, UNLESS it is to a VAT registered customer, in which case I am responsible for VAT reporting. Is that correct? So, basically I still need to be VAT registered in EU countries incase Amazon sell to a VAT registered customer in say Germany.

Thanks in advance for any help

Good evening everyone.

Does anyone know how to solve my problem or will Amazon pay attention to this. The thing is that my account was deactivated because Amazon had doubts about the authenticity of the product and they asked for additional information about this product. I bought this product on the official Victoria's Secret website. Victoria's Secret is currently working in the background with Next. This means that all further messages with information will be sent through Next, that is, the invoice will also be sent through Next, but the invoice that Amazon requires, they do not provide. I corresponded with Victoria's Secret, who informed me about this. When filing an appeal, I provided an invoice from Next, as well as correspondence with Victoria Sevcret. Messages that the order was accepted, that it was delivered. and also a statement from the business account that funds were debited for the purchase of Victoria's Secret. I also searched Victoria Secret by VAT number and found a site indicating that Victoria's Secret works through Next, but all I get is a response that there is not enough information. Please advise what to do next. Are there any solutions to this problem? The product is not counterfeit, I ordered it directly from the official site, contacted customer service, where they said that they cannot help me and that I need to continue appealing. Maybe Amazon will pay attention to my request and help solve this problem, activate the account, since the product is genuine, I think it is unfair to deactivate my account. And when creating the listing, they did not ask me for any documents. Thank you very much for your help and I ask Amazon to pay attention to this issue.

Best regards, Anastasia

Even Amazon flex drivers are complaining that they can't access the customers address within apartment buildings. There's usually one enterance and they have a communal place for mail.

I have already cancelled a few customer purchases because i saw their ghastly address on google maps and thought 'this is a 100% loss for me'). This is the case once again with an order but i'm afraid to cancel it. not only for the sake of my metrics but also the customer might get angry.

What am I supposed to do? Amazon started this by refunding customers even when Royal mail tracking confirms delivery. Signature means nothing in a building like this and furthermore nothing stops customers from entering a different name to their own when signing and then claiming item not received. This is much easier when it's a flat address.

I'm sick of this.

 Dear Amazon Seller Forum Members, I am reaching out to seek advice and guidance regarding my Amazon seller account deactivation. I have appealed multiple times and provided detailed documentation, including a Plan of Action (POA) and supporting documents, but I continue to receive generic responses stating, “We received your submission but do not have enough information to reactivate your account.

”Details of the Issue • ASIN: B00JF5BTF6 • Product: Shiseido Japan Fino Premium Touch Hair Treatment Mask (230g/7.7 Fl.oz)

• Reason for Deactivation: Concerns about counterfeit products due to sourcing from a non-recognized supplier.I acknowledge the issues outlined by Amazon, including the lack of a Letter of Authorization (LOA) and failure to verify the supply chain of the product.Summary of My Plan of Action (POA)To address the concerns and prevent future issues, I have taken the following steps:

1. Acknowledgment and Corrective Actions:

• Admitted oversight in sourcing from a non-authorized supplier (Japanese Taste / Expandy Co Ltd).

• Ceased selling this product and terminated my relationship with the supplier.

2. Invoice Updates:

• Submitted a revised invoice from the supplier with all required details, including proof of purchase, tracking, and delivery confirmation.

3. Supplier Verification:

• Conducted thorough checks to confirm supplier authenticity, including their website and product listings.

4. Policy Education:

• Educated myself and my team on Amazon’s Anti-Counterfeiting Policy and implemented stricter compliance measures.

5. Long-Term Preventive Measures:

• Verified supply chains and introduced new quality control measures, including sample testing, invoice validation, and regular audits of inventory.

• Committed to working only with authorized distributors moving forward.ChallengesDespite addressing all root causes, providing a comprehensive POA, and submitting all required documents, Amazon continues to send generic responses without specific feedback.Request for Assistance

• Has anyone faced similar challenges and successfully navigated this situation?

• Are there specific steps or additional documentation I should include to strengthen my case?

• How can I escalate this matter effectively for a manual review by the Seller Performance Team? Your insights and advice would be greatly appreciated as this situation has significantly impacted my business operations. Thank you in advance for your support