Welcome to Seller Forums

Order # 113-0747004-2017806

Case # 17600096211

Hi Amazon Community Team,

We’re reaching out regarding feedback left on one of our orders that we believe is unrelated to our performance as a seller and should be reconsidered for removal.

Here’s the feedback left by the buyer:

"I would like a total refund as well as refund on the $150 shipping costs and the additional $140 we had to pay to ship it back."

Entire feedback comment is a product review that is unrelated to the condition, description, or order delivery of the product

We submitted a removal request via Feedback Manager, but were informed that the feedback does not violate the guidelines. The case is now closed, and we are unable to reopen it.

We’re asking for additional review and reconsideration.

What we are most looking forward to is helping us gone ahead and contacted internal relevant team, who could reach out to us in a new case directly, so that we can provide further explanation and corresponding evidence on this issue.

The comment unfairly impacts our seller performance metrics.

Feedback removal guidelines suggest that feedback not related to seller performance may be considered for removal.

We’ve seen other sellers receive help from Amazon Community Managers in similar situations, and we’re hoping for the same support here.

We would appreciate any assistance or guidance from @AmazonForumsModerator or other team members.As with most other cases, Seller Support were no help.

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

@Seller_FJwyF3iu5qxUY

@Seller_GEZPMc4CeQfh6

@Seller_1KYLYkgAlu4xX

@Seller_guPeMXBrBxqyU

you guys have always been helpful.

Can you or one of your colleagues please look into this case? This matter is not only vital but also deeply significant to us!

Thank you so much for your time and attention!

Best Regards

We recently reported a very obvious listing violation but received a reply saying "We cannot take action on the report as no violation has been identified " within seconds. I would greatly appreciated it if a moderator can get back to me so that I can explain how the seller violated Amazon's listing policy.

Thanks a lot for your help!

My goods were sent to AWD, but I cannot send the goods from AWD to FBA. I opened a case but they didn’t respond.

Case Number：17720783161

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

Hello Amazon Seller Community and Support Team,

I hope you're all doing well. I’m reaching out for guidance regarding an A-to-Z claim that has negatively impacted my account health, Featured Offer percentage, and advertising campaigns. Despite providing clear evidence and maintaining communication with the buyer, Amazon approved the claim, increasing my Order Defect Rate (ODR) and causing significant disruptions to my business. I’d appreciate any advice from fellow sellers or support on how to resolve this issue.

Order Details:

Order ID: 111-7348346-9864266

Product Name: Yapai 3-in-1 Flip Top Vanity Desk with Mirror and Lights, Modern Small Compact Makeup Vanity Set with Desk and Chair (2 Units)

ASIN: B0F241KDLJ

Claim Amount: $320

Situation Overview:

The buyer initially claimed they did not receive the product. Upon checking, I confirmed the delivery address with them and ensured the packages were shipped correctly. The carrier provided proof of delivery (photos and tracking), showing the items were delivered to the address provided by the buyer. However, the buyer insisted that the delivery photo did not match their door and proceeded to file an A-to-Z claim.

Despite submitting evidence (delivery confirmation, tracking details, and communication with the buyer), Amazon still granted the claim in the buyer’s favor.

Unfair Decision & Impact:

Increased ODR: This unjust claim has raised my Order Defect Rate, harming my account health.

Loss of Featured Offer %: My product visibility has dropped significantly.

Ads Disabled: Amazon automatically paused all my advertising campaigns, leading to a drastic decline in sales.

Why This Is Unfair:

The product was delivered to the exact address confirmed by the buyer.

Amazon’s decision disregards valid proof of delivery.

The financial and reputational damage is severe despite following proper procedures.

Request for Advice & Support:

Has anyone faced a similar situation? If so, how did you resolve it? Should I appeal this decision further? Any guidance from Amazon Support on reinstating my ads and improving account health would be greatly appreciated.

@Seller_l3eCP9f1PtJXC @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_Lz6S1nnAIzbYB @Seller_pB5cNkUhpDlVP @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_pAPBCLhysbW5T @Seller_nS0jcFQNDLG3e @Seller_JT2cdQLa0Oueg @Seller_FJwyF3iu5qxUY @Seller_CnfW62x6yxvJw

My FBA (Small-parcel) shipment hasn't been checked in for over two weeks. Seller Support says there's nothing they can do but wait. What should I do? FBA18W22P6MH

But my connections were all submitted with compliance documents and fully approved at the beginning of the listing, and I have not received any complaints or feedback from buyers indicating that my products are caused any danger!

I wanna know what's happened!! and I reaally need help.

Hello Amazon Support Team and Community, ( @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6 )

My ASIN B0F5X3SGKR (registered under my brand enrolled in Brand Registry) was recently deactivated due to the following compliance reason:

"Compliance Request - dietary supplements. We ask you to submit Evidence of product enrollment or participation in a third-party quality certification program (renewed annually) and Good Manufacturing Practice certificate (renewed annually) as proof of compliance and recommend that you have the remaining required documents readily available."

I would like to clarify the following:

What specific certifications are required to reactivate this ASIN?

Where should I upload the GMP certificate and any other required documentation?

I do have a valid GMP certificate from my manufacturer, but there are no clear instructions in the deactivation notice regarding the upload location.

I have already opened cases 17699816711 and 17699816712, where support promised to get back to me within 24 hours. Unfortunately, more than two weeks have passed with no response or resolution.

This delay is affecting my business operations, and I kindly ask you to:

Expedite the resolution of my case

Provide feedback on the documents I submitted

Confirm what else (if anything) is needed to restore my listing

Any help or guidance would be greatly appreciated.

Thank you in advance.

Dear Amazon Team,

I am reporting an unauthorized hijacking of my Amazon product listing.

• ASIN: B0DCGGDFY1 (owned and created by me)

• Product Title: Pack of 12, Dr. Now Magnets – 3"

• Unauthorized Seller: ShanXiJiHuaHaoShangMaoYouXianGongSi

I am adding further details to my case regarding the repeated hijacking of my product listing. This unauthorized seller attaches to my listing every morning (PST) and removes themselves by evening (PST). I have attached screenshots for reference.

It appears they are deliberately avoiding detection by Amazon or simply playing a strategic hide-and-seek tactic. This has been happening for weeks, significantly impacting both my sales and brand reputation.

I request immediate action to permanently remove this hijacker. As previously mentioned, they have hijacked multiple listings and, as a new seller, have no customer reviews or their own products. Please check their storefront for verification.

Such fraudulent activity is a serious threat to Amazon's marketplace integrity and policy. I trust your team will take the necessary action to address this matter promptly.

Regards, Ansar

I am writing regarding the recent deactivation of my Amazon seller account. I understand that as part of the reactivation process, I am required to submit a utility bill displaying my name and address.

I was told by Amazon Health Support that you should submit any documents where your name and address are visible. So, I have already submitted a genuine document where both my name and address are clearly visible. However, I was recently notified that the document was not accepted. I respectfully request that you reconsider my submission, as the document is authentic and accurately reflects my current residence.

Unfortunately, in the area where I reside, obtaining a traditional utility bill is a time-consuming and difficult process. If the previously submitted document cannot be accepted, I kindly ask for some additional time to obtain the necessary paperwork. Once the utility bill becomes available, I will promptly submit it for your review.

I kindly request an extension to submit the utility bill and ask that you consider reactivating my account in the meantime. This will allow me to continue running my business while I work on acquiring the required documentation.

=====================================

I have contacted Amazon regarding this. They are asking me to submit a bill where my name and address will be visible. Please help me because I am unable to start the business due to Amazon seller account being inactive. Amazon admin I hope you will look into my case and resolve my problem. Case: 17763773811

Thank you for your understanding and support. I look forward to your response.