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Recent discussions

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Hello Sellers,

We invite you all to our upcoming Ask Amazon Event. This time, we'll be addressing your questions about the new policy: Swiss VAT on Ecommerce Legislation Launch

On January 1, 2025, the Swiss tax authority will implement new Value Added Tax (VAT) rules for e-commerce sales to Swiss customers.

Do you have any queries regarding these changes? Join our Ask Amazon event on 21st January 2025, from 9 am to 5 pm (BST), and post your questions and comments in the Ask Amazon: Swiss VAT on Ecommerce Legislation Launch. We'll collaborate closely with our partner team to provide answers.

Please note:

-This event is intended for general questions and we cannot provide advice or feedback on individual claims.

-To participate in the Ask Amazon Event for the German, French, Italian, and Spanish stores, please use the following links:

We look forward to addressing your queries!

Have a great day, and see you at the Swiss VAT on Ecommerce Legislation Launch.

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1st listing on handmade
by Seller_74hvaUQGMR5UD

Hi everyone, i'm trying to list my first item on handmade but can't get past customisation to submit. The character limit keys in the data section just will not adjust. Ive tried using the arrow keys, typing the number etc and nothings working. I presume im missing something and would be very grateful for your assistance.

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Mind made up to start the biz but sellers news leaving not encouraging, do I just not start at all of the profit margins does not worth it , pls advise

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Hi, i wonder if anyone can advise a way forward before i lose my mind. My account has been deactivated and I just want to get the funds from my account, I have no interest in reactivating my account. The disbursement team say they have removed the hold on the funds in my account but additional identity verification information is needed. Unfortunately they have not removed the hold on the identity verification page which is showing as restricted so I cannot enter the information required to then complete the payment withdrawal. Please can someone advise how to get this identity verification restriction removed so or suggest an alternative way to disperse my funds? I contact seller central and the disbursement team but go around in circles, they just repeat same process to to me and i keep repeating that i am unable to edit as its locked. ANY help would be appreciated.

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FRAUD SELLER
by Seller_zP4mEc2uI42Ja

I have reported a seller several times and no one at amazon have done anything.

https://www.amazon.co.uk/sp?marketplaceID=A1F83G8C2ARO7P&seller=A2TO08DXT74ME3&ref_=dp_merchant_link&asin=B002ZXYPVK1

Seller name: LIKKEOCH

This person is selling everything for £4.42, even high value items. We are selling duraframes for £18.00 and they cost us £5.90 to buy.

The feedback is all 1's and everyone is saying goods not shipped.

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Hi everyone. Im taking amazon to small claim court United Kingdom because amazon suspended my account and didn't gave my money which is around $7000+. And also destroy my inventory which was private label products and they was keep asking me the brand invoices.

I already sue alibaba for $2400 ( where i bought my private label products with my brand name and logo) and i won before the case went to court and alibaba gave me full refund and asked me to close the claim in count.

I want to ask that what will be the correct entity of amazon in uk and their address or any other information that will be helpful.

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Creating new ASINs for Hot Wheels mainline
by Seller_XmApVrDQ7s85l

I have been trying to create new ASINs for Hot Wheels mainline cars. Although I am allowed to create new ASINs for Hot Wheels, every single time I try to create a new ASIN, I get the same 8541 error, stating a conflict with other Hot Wheels models that are not the one I am trying to list.

All Hot Wheels mainline have the same UPC: 074299057854.

Anyone has any idea how to solve this? I tried Amazon Seller support and they have been nothing more than useless.

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2 replies
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Bermuda triangle by amazon Return Label
by Seller_6HXPDZ2n6YG3n

Hi Everyone,

I'm currently stuck in a frustrating situation, and it feels like I'm inside the Bermuda Triangle! Here’s what’s happening:

Two different customers opened return requests on Amazon. Amazon provided return labels for both, but neither return ever arrived back to me. This is reflected in the tracking information as well.

To make matters worse, one of the customers also opened an A-to-Z claim on top of the return request. Amazon closed the claim but is still asking us to refund the customer and claim the amount from the delivery companies.

Here’s the issue:

The first case involves Evri, and the second involves Royal Mail.

We’re unable to open claims with either courier because we are not the authorized sender—Amazon is.

Amazon is telling us to claim from the courier companies, while the couriers are saying we’re not their customer and therefore cannot file a claim.

Meanwhile, the customers are waiting for refunds.

What kind of system is this? How can we resolve this issue?

Any advice or suggestions would be greatly appreciated!

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Even Amazon flex drivers are complaining that they can't access the customers address within apartment buildings. There's usually one enterance and they have a communal place for mail.

I have already cancelled a few customer purchases because i saw their ghastly address on google maps and thought 'this is a 100% loss for me'). This is the case once again with an order but i'm afraid to cancel it. not only for the sake of my metrics but also the customer might get angry.

What am I supposed to do? Amazon started this by refunding customers even when Royal mail tracking confirms delivery. Signature means nothing in a building like this and furthermore nothing stops customers from entering a different name to their own when signing and then claiming item not received. This is much easier when it's a flat address.

I'm sick of this.

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9 replies
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My question is based around the charging of Marketplace facilitator VAT for my company which is based in Northern Ireland.

I realise that I can stop international shipping of my product and turn this off but I would like to offer this service to my customers if possible as they are geographically closer to me than the rest of UK customers in some cases.

As Northern Ireland is part of the EU for VAT purposes, should amazon be charging this fee to Northern Ireland Based Sellers? The Windsor framework has been implicated specifically in Northern Ireland to ensure it is not treated the same as the rest of the UK so as i see it the marketplace facilitator VAT should not be applied.

I will contact Amazon Separately on this but keen to hear any thoughts or discussions anyone has had about this already.

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Hi, can anyone confirm their disbursement issue was sorted out and how?

Thank you

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8 replies
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