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Buyer did not contact us - 1 reason no A-Z should have been allowed

Buyer claims the item 'did not fit' - should have been directed to return via the returns process

Claim granted, appeal denied

How can this be allowed???

@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH Can anyone help?

There used to be an email address to contact when the A-Z appeal has been denied incorrectly - is it still working? If so - what is it?

Hi everyone,

I just got a chargeback for £3,662.45 on an order where the item was sold for only £69.99.

Item Price: £69.99

Chargeback Amount: £3,662.45

The item was delivered with no issues, and there were no refund or return requests before this chargeback. I’ve contacted Amazon, but this seems like a huge error.

Has anyone experienced something like this before? How did you resolve it?

Thanks,

Ewa

We have been trying to get our product unrestricted. We believe Amazon is wrongly categorizing our product as a life vest. We have 2 test reports from Intertek stating our product is a swimming aid (BS EN 13138-1 Buoyant aids for swimming instruction) and not a life vest. We are in a loop and keep getting the same answer every time we upload our documents, which is to provide the relevant documents. We are providing the relevant documents but they get rejected with no explanation to which document is causing the issue. We already sell an variation of this product that only differs in pattern design so this makes it even more frustrating. We just need someone to get this sorted out for us.

We have two seperate feedbacks that violate the policy Amazon outlines for Feedback removal, However after appealing both of them, and appealing the decision made further the Automated system still deems them acceptable.

I have spent hours on chat to the support team and was directed to the Account Health Call line which indicated they could not help, The Chat support has indicated I need to request through the Amazon feedback removal system however this is not possible when attempting to request on the feedback and it has already been requested once and rejected.

Feedback 1 is OrderID: 202-7953658-848031 and Case ID:10844971752

This Feedback States 'The order arrived to late for purpose' however if the Postage and Delivery dates are checked, which has been confirmed with the tracking ID and Royal Mail, the order was posted at the first possible postage day following the order placement, and was actually delivered on the first possible delivery date stated on the order. This order met every guideline possible for delivery dates and times, and if the Customer ordered the item knowing it would not arrive in time then left negative feedback it breaks the guidelines stated to us in the response from Amazon on the case, which is as follows

'We can strike-through feedback if the entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services.'

Feedback 2 is OrderID: 202-8199600-5937918 and Case ID: 10771844392

This Feedback States the item 'The item was not as shown and described' However by going to the item listing that is on the order and checking both the photo and description, the item is exactly as described. This customer may have confused this item for another or believed they were ordering something different but this is in violation as it is very clear that the item on the order is what they received based on the feedback description stating ' was not tartan at all. Just plain red' which again is shown in both picture and description. This customer was contacted as recommended and we explained that the item they had received was exactly what they had ordered, offered them to return and reorder another item more akin to what they were hoping for. This has been requested and appealed and we are unable to go any further.

As stated at the top of this discussion I have spent hours in discussion with the support team who have directed me to do everything from requesting calls to requesting the feedback removal process yet I am still unable to get any help from someone who can actually look at the evidence of the feedback as it is very clear both of these feedbacks have been left in an unfair manor based on the fulfilment promises we have for our orders. I have seen on here many people having the same issue and I just want to ask if anyone has anyway of requesting a review by a person instead of the automated system as it only looks for the flags it is given and cannot take situational context into account for feedback. I have followed all advice, waited like informed to do and opened several cases to ask for help, I have also tried asking to escalate further to be told that is not possible as there are no managers to refer to, and I have asked numerous times for direction to someone or somewhere to make a complaint to but have been informed there is no way to make a complaint at all which is disheartening, I just wish to be heard out and given a fair chance when it comes to selling our products. I can attach all evidence and outline where things infringe the guidelines and provide the evidence of delivery and of the product listing to show all of the above if someone can just put me in touch with someone to review it

I am unsure as to what to do now and it is impacting my business and I seem to be unable to get any help at all, as a new seller in the past year the fact people are abusing the feedback system is really hurting me. Please can anyone offer any advice to assist me as I am really struggling with this, any advice or help would be amazing, thank you!

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Hello,

I hope this email finds you well.

Since August, the invoices for seller fees on Amazon have been modified and now include VAT.

All the invoices for seller fees from different countries such as Italy, Germany, France, etc., are currently associated with my Spanish VAT number. This situation is causing liquidity issues for me, as I end up paying a significant amount of VAT to the Spanish tax authorities, who then take more than a year to process the refund.

Is it possible to configure my Amazon account so that the invoices for seller fees for each marketplace are associated with my VAT number for each European country? This would allow me to offset the VAT on fees with the VAT on sales in each respective country.

I would greatly appreciate your assistance with this matter and look forward to your response.

Thank you very much.

Best regards,

David 

I have requested multiple times for my funds to be disbursed to me but I keep getting told i am denied as I failed to schedule a appointment for a virtual identify verification which is the same generic email i get every time I try to resolve the issue.

I have tried on multiple occasions to register for a virtual identity verification but no Amazon associate joins the call and there is no option to schedule a call after the document submission screen as the system goes straight into the "Video Appointment" and I waited over 2 hours today but no one joined the call the system does not work and Amazon are still holding my funds. How can I get Amazon to understand this?

Below is the picture attached of the screen showing how the video is stuck at the same point.

HI

I provided all documents but amazon did check them and Give us no response Please check @Seller_XUNeUuvrQDpgP I have Attached all the documents in Case id: 10901307162

Hello All,

I thought it was just a few very slow days, but NO orders and have the above message...

Can Forum Moderators help? @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR

All Best

Brian

I created a new Amazon account one month ago, and everything seemed fine at first.

However, after 1-2 weeks, my account was blocked because Amazon detected a connection to another account. After speaking with customer support over the phone, I realized that I still had an old Amazon account that I had completely forgotten about, as I hadn't used it in the past eight years.

I regained access to my old account and was asked to re-upload my documents because they had expired. I complied, as this was necessary to reactivate the account before I could proceed with closing it.

After making countless calls (probably around 20) and sending about 15 emails to get an estimated timeline, I finally received an email ( today ) stating that my verification had failed. I have no idea why, and apparently, I cannot request reactivation.

I called Amazon again, and the representative told me to send an email explaining the situation so that it could be forwarded to the right department. I did that, but within two minutes, I received an automated response that made no sense.

At this point, I’m stuck. How can I reach someone at Amazon who can actually review my information and fix this issue? If that’s not possible, I would like to formally request the information Amazon holds on me to verify if it is correct ( legally by GDPR I can request a SAR request ) .

I've seen many other users in this forum with similar experiences, and I have to agree—the email and phone support teams are not helpful. They keep repeating the same scripted responses and either cannot escalate the issue or simply don’t want to deal with it.

I sincerely hope someone from Amazon sees this and escalates my case. I’ve already invested so much time and effort trying to resolve this issue just to be able to sell on Amazon and generate extra revenue for my business. Instead, I’ve wasted countless hours in a frustrating back-and-forth that’s leading nowhere time that would have been much better spent actually running my business.

In the meaning time in the new account I got a sale ( and I shipped the Item ) and the found are blocked and i guess they will be lost at this point

Any guidance on how to get this resolved would be greatly appreciated.

----------------------------------

Email:

Hello,

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

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EMAIL of the failed verification:

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.