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Recently we have many orders that delivered on time with buyer's name signature, but amazon refunded buyer said order not received.

Then we do safe-t claim all been denied.

But amazon safe-t claim clear said: You may be eligible for a reimbursement in the following cases:

The customer said they never received the item, but I have proof: You provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.

Why the claim been denied? For example the order ID 112-6421499-6133811, SAFE-T Claim ID: 75962-00613-9723355

@Seller_dnxnrsZIeTNo3

I merged my children listings into a single parent, the review count was shown correctly at first (6.1K) and now it has been only 5.9K. I have tried multiple cases with Amazon (17807047341 and 17806128001 and 17761914251) however none of them being able to fix my issues.

My product was taken away from the shopping cart at an uncompetitive price because Amazon detected an external low-price link. The prices of our products on other platforms are higher than those on Amazon. I don't know what links they detected. My product must be sold at a price of $59.99 to make a profit, and the price detected by Amazon is $22.6! I submitted all the information that Amazon needs to prove the price of my product, but it has not been resolved!

It is also very sad to protect rights, because the appearance of our product is very simple and there is no appearance patent. Others just imitated our appearance, but the material chips are very poor and sold there, and Amazon thinks that this product must also be sold at such a low price! Here, quality and price seem to be unlinked. This does not have any living space for sellers who want to make high-quality products.

Obviously, Amazon's crawling system has very big problems, and manual audits often perfunctorily say: "This is captured by the system, sorry we can't solve it." This sentence perfunctorily. If the manual customer service can't solve our problems, then how should we solve the problems we encounter!

When I went to complain for the first time, Amazon returned my shopping cart, which shows that there is no problem with the price of my product. But after just one day, after selling more than a dozen products, the system once again captured a low-price link from outside the site. After going through this again and again, I finally lost my shopping cart. This problem shows that there is something wrong with Amazon's system. I reported it to Amazon customer service several times, opened cases, sent emails, and called, but they always told me that there was no way to solve it. My product quality is so good, my service is so good, and everything is going so smoothly. I didn't expect that one day my Amazon career would end because of this. I feel helpless.

Hi

Can anyone guide me When Amazon Prime day is coming

Dear Amazon Support,

I am writing to request the removal of the feedback for order 112-3665158-6841849. The buyer wrote:

"I rec’d the furniture MINUS the 2 swivel chairs. I rec’d 3 boxes from FedEx which contained 1 couch, 2 ottomans and a side table. I would like to know when the swivel chairs are coming."

This comment is not a review or feedback about our service, but rather a question or inquiry about shipment status, which should have been directed through buyer-seller messaging. There is no complaint about customer service or fulfillment performance.

According to Amazon’s guidelines, comments that are not actually feedback (e.g., shipping questions or delivery status requests) are eligible for removal. Additionally, the customer has not contacted us via email, CSBA, or return request before leaving this message.

I submitted complaints on the feedback interface many times, but the feedback specialist repeatedly used the same mechanical language to reply, shirk responsibility, and did not deal with the problem. As an excellent Amazon seller, I absolutely cannot accept this unfair behavior. I want to fight for fair and just treatment for our store and safeguard my legitimate rights and interests. I hope this message will attract Amazon's attention and solve this problem.

I sincerely ask your team to review the logistics records and feedback content of this order according to the facts and policies, delete this unreasonable feedback as soon as possible, and maintain the fairness of the platform evaluation and the legitimate rights and interests of sellers.

We kindly request that this feedback be removed and ask that this case be manually reviewed, not closed by automation.

Thank you for your support.

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There’s an ASIN that was mistakenly classified as a pesticide.

On May 23rd, the case response said the appeal was successful and the listing would be restored within about 2 business days.

But as of today, May 29th, the listing still hasn’t been reinstated. Every follow-up response I’ve received just says, 'The ASIN restoration process has been initiated, and it will be restored within 2 business days.' These templated replies are completely useless!

Why hasn’t the listing been restored even after a successful appeal?

Are most of the support agents just bots?

This is so frustrating!!!

Hello everyone,

I’m trying to send inventory to Amazon FBA, but I keep getting this error:

"UPS (Amazon partnered carrier) is unavailable. Check your ship-from address and try again."

Here’s what I’ve tried so far:

Deleted the shipment workflow and created a new one

Changed the ship-from address

Opened the workflow in different browsers

Cleared browser cache and cookies

This is my first time shipping from this address, but it’s a valid U.S. location. I’m still unable to proceed, and UPS remains unavailable as the partnered carrier.

Has anyone faced this issue before? Any suggestions on how to fix it?

Thanks in advance!

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