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Hello Sellers,

We all know that your product listings can make or break your success on Amazon. It can be quite challenging to identify areas for improvement when you've been working with your products solo for a long time. We're initiating this thread to help each other optimise listings through peer review and shared insights.

There are TWO ways to participate:

📝 SEEKING FEEDBACK? Post your ASIN

  • Share your product story: Is there something unique about your item that's difficult to capture on the detail page?
  • Describe your target customer: Who are you aiming to reach?
  • Highlight current challenges: What obstacles are you facing in creating your ideal listing?

🏆 SHARE YOUR SUCCESS: Share your ASIN

  • What makes your listing stand out: How have you showcased your product's best features?
  • Which elements have had the biggest impact: In which areas have you seen sales increases after listing changes?
  • Include any testing insights (A/B testing): Did you use any specific strategies when developing your options?

The aim is to gather practical, actionable feedback from fellow sellers who understand the challenges because they face them too!

2 votes
1 vote
162 views
18 replies
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Customer left negative feedback
by Seller_RUqRlwp6whDmO

Hi @Seller_gAhPNiLrkfTcr

Can you please help with this order (206-2649502-6841157).

The customer placed an order with us and we dispatched the order to the address that customer provided in the order and tracking show proof of photo and gps but customer state that "it was never received" and left us a negative feedback. Can you please review and help to remove the feedback for us.

Thank you,

Sai

0 votes
0 votes
4 views
0 replies
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KYC Documentation - Statute Document
by Seller_HmXs9Pk97Wcpt

Seem to be going around in circles here. Amazon are asking for the below:

Submitted Statutes should contain Articles of Association and a share allotment document (statement of Capital/ Annual return/ share register)'

What do i need to provide them?

0 votes
0 votes
238 views
12 replies
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Variation by case pack (Single, 2pack, 3pack, etc)
by Seller_C3NQpQ7Bq17RD

Just wondering if anyone has any tips or advice. I've trying for weeks and have been in touch with support numerous times with no success.

I currently sell FBM a item as a single. Im looking to give the option of 2pack, 3 pack etc. So a "variation" but not a normal parent/child, Im following the instructions from "Amazon Bulk Services: Creating Package Hierarchy". All the pack sizes have their own GTINs and are set up as seperate ASINs.

Following the instructions to the T, but the 2pack etc never shows. As above Ive been trying for weeks, probably 10 times in total with feed files - the feed files show no errors (but do show 2 warnings which should not affect upload)

Majority of the responses I get from support are completely ignoring what Im asking for help with and just saying that there is a warning, download a fresh feed file. (just as an aside, a fresh feed file will bring back the same warning - there is an error in the actual feed file, but support wont listen/do anything about that and also as above the warning shouldnt affect the outcome anyway).

Anyone have any advice? Anyone had this same problem and found a solution? Advice on how to deal with support to get the actual support I need?

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Hello,

https://www.amazon.co.uk/Shilajit-Himalayan-Organic-Minerals-Mountain/dp/B0DJNRCZG2?th=1

https://www.amazon.co.uk/Shilajit-Himalayan-Contains-Elements-Supports/dp/B0DK8JTCTH

I try to report these 2 listings for obvious reasons but these sellers do the violations again and again. Action is taken on the listing for policy violations, but they are added back.

  • Reviews for Dawn washing liquid are present on both listings, though it's not sold on the listing.
  • Unrelated categories are present.
  • #1 Top rated fake tag which they forgot to add back.

I want to know how do these sellers keep violating policies and avoid getting banned ?

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0 votes
15 views
1 reply
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Account Health Support Please
by Seller_cLLsQr0PEbAff

I need some guidance on handling negative feedback and A-to-Z guarantee claims. My account is currently at risk of deactivation due to these issues. Both customer orders were delivered via Yodel, and online tracking confirms the deliveries. However, the customers claimed they did not receive their orders, left negative feedback, and were refunded through A-to-Z claims.

I’ve attempted to contact the customers via email, but they haven’t responded. I also regularly checked the A-to-Z claims section, but no open claims were visible.

Do you have any advice on how to resolve this situation effectively?

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3 replies
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Can anyone help me remove my store from account fulfillment?

I have a notification of paying 30gbp which I refuse to pay,

I checked to close my account and it says i must submit an order to FDA or something

Please can anyone help solve this issue i clicked downgrade on my account but it stil says registered as fullfilment with Amazon on the right hand side of the screen when i click account management

How to solve this problem I called many times and customer service did not help they just keep saying ok we will refund you.

seems like they do not understand the problem and too lazy to undertand my request.

how to unregister my seller account from fullfilment with amazon!!!!!

0 votes
0 votes
18 views
2 replies
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Stupidest A2Z ever
by Seller_AqX6aDdqTl6Ty

I have just had an AtoZ against me for a non delivery

The reason.... the customer has put

I've been having problems with Royal Mail because our gate is broken and local dogs have used our path as a toilet. I've been told post won't be delivered to us until the gate is fixed.

Unfortunately, we are getting our roof fixed atm and can't fix the gate because the workmen need the space to bring in their supplies

<<<sigh>>>

1 vote
0 votes
154 views
4 replies
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Anyone please help very urgent
by Seller_MZE7zWlhmBfyw

i have two different asins product is same one is FBA other Is FBM My Fbm stock is finished .can i use FBA Stock for dispatching my FBM ORDERS Under MCF AND THEN USE TRACKING PROVIDED BY AMAZON FOR DISPATCHING FBM ORDER

??????????????????

0 votes
0 votes
8 views
0 replies
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i have an individual account and my 4 products has sold out but now the amazon emailed me we can’t verify your account like identity documents as well bank verification

My money is aslo stuck in the amazon account the products which i sell.

I did one mistake i make the account individual then i changed it to professional account just click that option individual and professional

But now i changed it again to the individual and still it says not verified

Please help if anyone knows about the problem

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0 votes
17 views
3 replies
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Now every case goes to "Live Support" so you cannot email them anymore!!

The operators on the Live Support know even less than those on email.

@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN is this how Management improves things? By making it worse?

19 votes
0 votes
1.4K views
22 replies
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