Amazon has suspended my previous Seller Central account in January. I tried reaching out to Amazon through the email address from which I received the suspension notice, but it didn't help.

The account mentioned above is my official agency account that I use to provide Amazon account management services to our clients, which include uploading images, SEO copy, A+ content, brand story, listing creation, and brand registrations.

I had registered a few brands with Amazon using my email and now those brands can neither access their brand registry nor can I add them to it. Please help me or provide detailed instructions on how I can get my account reactivated or at least add the actual brand owners to their brand registry.

Thank you for your assistance.

@Seller_pAPBCLhysbW5T

We recently encountered an order. After receiving the product, the buyer said that the product was not suitable and applied for a return. Because we do not have a return warehouse in the local area, we communicated with the buyer in the spirit of saving time and said that as long as he took a photo to prove that it was not suitable, he would be given a full refund without returning the product. The buyer did not refuse or agree to this.

Just two days later, we received an A-to-Z claim, the reason was that "the post office could not process the return label and could not return the product."

The judgment given by Amazon was "the order product received by the buyer was not as expected, and there was a problem with the return we were responsible for." Then the money was refunded to the buyer.

We did not disagree with the refund, we just wanted the buyer to provide a photo as evidence. Is this an unreasonable request? What we want to say is why the buyer can get a refund without providing any evidence?

Does this mean that all orders can be refunded through A-to-Z claims as long as the buyer is unhappy? And no evidence is required?

After we appealed the judgment, Amazon replied to us "You did not respond to the buyer's return request before submitting the claim." Then the appeal portal was closed. However, we were actively contacting the buyer for 48 hours after the buyer submitted the return, and we did not receive any message from the buyer at all.

The buyer easily got the refund and our product, and we lost money and the product and it also affected the store's performance. It's ridiculous!

Hello,

My Amazon seller account has been deactivated due to a violation classified as "Invasive Behavior." I’ve submitted multiple appeals and comprehensive Plans of Action, but unfortunately, none have been successful.

The issue stems from listing a dietary supplement on the Canadian marketplace without an NPN number. As a U.S.-based seller, I was unaware of the specific Canadian compliance requirements, although I ensured the product met all U.S. regulatory standards. I now understand Amazon has a zero-tolerance policy regarding such matters, but this was a genuine oversight—not an intentional violation.

I have taken full responsibility and have done everything possible to resolve the situation and reinstate the account. I’ve attached the most recent Plan of Action that I submitted, which was unfortunately rejected.

At this point, I’m respectfully requesting that someone within Amazon take a closer look at my case. I would sincerely appreciate any guidance or support on how I can move forward and have my account reinstated.

Thank you for your time and consideration.

What are my options for collecting the remaining money I have left over from having my account deactivated? I have $15,000 locked up for approximately a year because I’m under the terms of a chapter 13 business agreement on Amazon. The agreement states that I sold merchandise without a letter of authorization from Samsung to sell their cellphones, which led to my account deactivation.

I’m at a loss and can’t find a way out of this situation.

I do not want to reactivate my Amazon account, I just want the funds residing inside.