I have to report an incident where a buyer defrauded the package. I have proof of delivery(POD), which can prove that the buyer had signed for the package two months ago. I also provided it to the claims team. However, they ignored it and still refunded the fraudulent buyer, causing seller losses. I strongly request an appeal.

It has already been a serious act of theft and, according to the law, it constitutes a two-year prison .

I want a real amazon people to look at my case to make sure the buyer got punished and also reimburse me for my lost due to the amazon incorrect full refund. I can provided all the pictures if needed for invesigation and below are the order numbers

114-7527691-7375452

I request to speak to a manager to escalate the issue regarding this incorrect claim.

Hello Amazon Team and Fellow Sellers,

I need urgent help and clarity regarding a very frustrating situation.

There’s a listing where multiple professional sellers — including myself — are offering the product at competitive prices, with fast shipping and in full compliance with Amazon’s policies. However, despite this, none of the sellers are winning the Buy Box. Amazon itself is holding the Buy Box, and it’s been like this for days (if not weeks).

How is this fair? What’s the logic behind allowing Amazon Retail to monopolize the Buy Box, while qualified 3P sellers with excellent metrics are completely excluded?

This feels like a clear violation of the fairness Amazon promises in its Buy Box policies. We invest in inventory, pricing strategy, and fast fulfillment — yet we’re shut out for no explained reason.

I've already opened a case (Case ID: 18022682141) but haven’t received a proper explanation or resolution.

Can someone from Amazon please explain:

Why Amazon is retaining the Buy Box when there are competitive and eligible sellers?

Is this temporary? If so, what criteria need to be met for 3P sellers to regain Buy Box access?

Is there any transparency left in Buy Box allocation?

This is directly affecting our sales, morale, and confidence in the platform. I would really appreciate serious attention to this matter.

@Seller_GEZPMc4CeQfh6 @Seller_R6oYCnTB9O1Uy @Seller_khUF6HPR2AHxu @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_7e4TizkSOVtBf @Seller_1KYLYkgAlu4xX @Seller_t9kvdr2yixQej @Seller_RsATYbG9XP0HP @Seller_guPeMXBrBxqyU @Seller_zukQNO61PzGck @Seller_ovM5p622oIbGp @Seller_8hQgfj6OVZYse @Seller_nS0jcFQNDLG3e

Long Time Seller here - I have been getting bogus returns lately. Sending $70 items and receiving ten cent returns. The latest return was a $70 item shipped from NJ to TN - and the customer started a return the day of receipt and shipped a item back from CA to NJ(How is this possible?). Amazon gave refund at first scan. We received a ten cent bubble making toy in a 5 inch x 5 inch envelope - instead of the 7 pound 10 inch x 7 inch x 6 inch box the item was shipped in. We provided 5 pictures - but was denied. Safety Claim - 66076-23761-8153837

We recently received a compliance request from Amazon stating that our product is classified under Dangerous Goods, but the request itself is very vague and unclear.

It’s a DIY Craft Kit, and the potentially regulated components are small tubes of paint, which we understand falls under chemical-based products.

To comply, we submitted the Safety Data Sheets (SDS) for the paints, assuming this was the primary concern. However, Amazon rejected the SDS without specifying why, and the compliance notification lacks any specific guidance on what's missing or what needs to be corrected.

Still, the request remains unresolved.

Has anyone experienced something similar? Were you able to find out exactly what Amazon was expecting? Did they clarify the issue after repeated submissions? Is there a specific contact point or workaround for vague Dangerous Goods compliance requests?

Any advice or insight would be greatly appreciated. We want to resolve this quickly but are stuck without knowing what exactly needs fixing.