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Hello, someone please help us

We are trying to sell our own supplement brand

We made the listing and few hours later it went "inactive"

We checked why and it said “Reason: Product requires approval to sell.”

When we click “Request approval” the category is locked and unable to sell it.

Can someone please help us if they have had this problems or any mods!

Dear Amazon Forum Moderators,

We were recently regated for a brand that we were previously approved to sell. After placing a wholesale backorder months ago and finally receiving the inventory, we were blocked from listing the products again and had to reapply for approval.

We submitted a standard wholesale invoice from a U.S.-based distributor who Amazon has a long history of accepting documents from for selling applications and account health issues, showing the purchase of well over 300 units. The invoice includes full product names and UPCs, our company’s billing and shipping address, and was backed by photos of the actual products in hand with original retail packaging and UPCs clearly visible. We also submitted a confirmation from the distributor verifying that the invoice was real and issued by them.

Despite this, Amazon rejected the invoice with the following wording:

“The document you provided is not acceptable. We do not accept retail receipts, retailer order confirmations, packing slips, lists of catalog items, sales orders, pro forma invoices, or system-generated invoices for approval.”

This is factually incorrect. We did not submit a retail receipt or any of the other disallowed document types mentioned above.

We’ve been selling on Amazon for over 5 years and generate more than $4 million in revenue on a rolling 12-month basis. We take compliance seriously and submitted a real, verifiable invoice from a legitimate U.S. distributor. Yet there appears to have been no attempt to verify the invoice, both by simply reviewing it or contacting the distributor, and the rejection appears to be based on a misclassification.

The relevant Case ID is 17861046451, and we are seeking escalation or review by someone who can assess the actual documents submitted.

If anyone here has encountered a similar issue or found a path forward, your insight would be appreciated.

Thank you for your help!

I’m a registered brand owner and have been facing a critical issue with one of my listings that I’ve been trying to resolve for the past one and a half weeks, without success.

@Seller_zukQNO61PzGck @Seller_t9kvdr2yixQej

Initially, I noticed that the bullet points on my listing were not displaying correctly. I attempted to update the content from my end, but the changes weren’t going through. Upon contacting Seller Support, I was advised to delete and relist the product, which I followed. However, after deleting the ASIN and attempting to relist it, I consistently receive error code 8541, indicating that the product type is incorrect.

Since then, I’ve tried every method to relist the product — including using flat files, the listing loader, and manual listing — but the issue persists. I’ve also opened multiple cases, and while support agents say the product type is being updated, no actual changes have occurred.

This is now a major concern for my business, especially because I already have inventory for this ASIN available at Amazon's warehouse, and the listing is inactive due to this technical issue.

I would greatly appreciate your help in:

- Correctly updating the product type for my ASIN

- Ensuring that my listing can be reinstated without further errors

Here are the two Latest cases I open: 17873113831, 17837308681

There is a software bug on my seller feedback. Irrelevant text/comment appears. Please fix it.

First off I do not ship FEDEX for their notorious upcharges down the road. I have a case open to which I wanted to know which transactions had an OTHER charge. Since 5/25/25 I been waiting for a HONEST answer from amazon. Today I get for fed ex charge for 3 parcels. I stop shipping fed ex over a year ago, there may have been 1 but amazon now stating 3. NO, not my account, there is an amazon error.

I ship on 3 different sites and never had a shipping upcharge on anything, just amazon. Sellers have a right to know which transactions this up charges are attached to and if amazon can not tell us which transactions it is to dispute it, this becomes a major issue with transparency in handling my payments.

Case number ID 17778539241

Seller Central shows that our account is active and healthy, yet Campaign Manager is saying that we are out of budget? We are at like 20% of our daily budget so we are definitely not over budget. I have to say that we have been extremely frustrated with Amazon, Amazon support, and their systems.

Amazon has been delisting items that do not sell well and make them money. Massive numbers of books, VHS tapes, cassette and cds, and DVD are simply being delisted by Amazon for poor performance. I sell several hundred dollars per week and now since June 1st most of my VHS inventory has been delisted and I have sold nothing. It appears they are forcing the smaller independent sellers off Amazon or into their FBA (Filled by Amazon) programs. But the fees for FBA are not listed or hard to find. And smaller under $20 orders will likely not be profitable with the FBA method. Amazon is unknowingly forcing thousands of their independent seller off Amazon by their arbitrarily delisting hundreds of thousands of products recently. -- J.E..Ante.

One of our products, which has been sold successfully on Amazon for nearly three years and does not fall under any prohibited items in your Product and Food Safety Policy, was unexpectedly deactivated on May 20, 2025, due to alleged "Product and Food Safety Violations."

We have submitted multiple appeals (Case ID: 17775247551), but the responses have been consistently automated, stating: "This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

This unjust suspension has caused significant financial losses and disrupted our sales operations for over two weeks. We firmly believe this is a misjudgment and kindly request:

A manual review by Amazon’s safety team to reevaluate the product.

Clear documentation of the specific safety risk cited.

Immediate reinstatement if no violation exists.

As a long-term seller, we prioritize compliance and are willing to provide any additional documentation. Please escalate this case to a specialist for fair resolution.

We appreciate your urgent attention to this matter.

Dear Amazon Seller Support.

I am writing to formally request the removal of negative feedback for order number 113-9782648-4615468.

Feedback details:

Order ID: 113-9782648-4615468

Feedback Date: 2025/05/11

Feedback: Says it came 5/9 way to early I don't own the condo yet! Furniture not at the location. Delivery was to happen 5/14

Request to remove feedback:

We have shipped the package on time within the estimated delivery time shown when the buyer placed the order and the package arrived within the time specified by the platform, we did not violate the rules and it was not a service issue! This feedback is due to the buyer's personal schedule caused by the inconvenience of receiving the goods, we are not aware of the situation! I believe this review is unreasonable and the issue is outside of the seller's control, this feedback does not meet Amazon's guidelines for valid feedback. We kindly ask that you remove this feedback from your seller profile!

Thank you for your help!

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv@Seller_GEZPMc4CeQfh6