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As of the last 3 days all of my sales have become "deferred transactions" with a "Delivery Date Policy" as the reason.

Am I correct in understanding that the moment they are "released" (which seems to be about 14 days from purchase), I will be able to withdraw them? So this is just the DD+7 thing?

My sales have not gone into "deferred" up until now, but I was able to withdraw them after roughly 14 days anyway, so is this just a change of format, with the same result?

Thanks!

为什么拨通了亚马逊账户团队的电话，显示已接通，但是实际上没有收到对方来电啊，我们的店铺被人恶意投诉了，提交了申诉资料一直没有回应，三天之内还没恢复要被关店了，气死了！！！

Hoping we can get some help here, we’ve made many cases on SS but the majority are not understanding the situation and we are losing thousands per month which will only increase if this is not sorted soon. We are currently 6 months in regarding the issue without a resolution.

The issue:

Amazon automatically and suddenly after 1 years of selling decided to change the visibility of our Brand and ASINs (not sure how, maybe browse node?), which in turn has made our listing unsearchable for all organic keywords. (not indexed)

We are only currently searchable by Amazon ads / searching our ASIN directly / searching for long tail low volume phrases / searching our brand name. Everything else, we have completely lost rank for.

I have provided evidence of this attached to case ID: 11204681412, for our main high volume keywords our ASIN used to have around 2.5% share of the impressions (we were consistntly top 10 on the first page organically) but 6 months ago this has fallen to 0%. Since then our organic rank has disappeared completely with our ASIN not being able to be found on any of the pages for the same keywords (hence 0% asin impression share).

We can also tell we have lost rank because our sales have gone from 40+ per day to 1-2 (which the ads are contributing to, as these still seem to work)

I have also tried to manually do an upload file to try to change the browse nodes, but this has not worked. The browse nodes were fine for 1+ years and are still correctly asigned in the backend of my listing.

Seller support say the listing is active, the asins in question are not flagged as adult products and the search feature is working as it should before proceeding to send me listing optimisation articles all of which I have read.

I am running out of options, therefore decided to put out this post to see if an Amazon admin or anyone on the forum can help us solve this. We are generating no organic sales, and losing all our rank to competitors which we spent 1.5 years gaining.

Thanks for taking the time to read this!

discussion.I need help, I was hit by section 3 counterfeit claims and have been going back and forth with amazon for the past 2 weeks. They have refused my invoices,and brand authorisation letter and I keep getting the generic messages. I am tired and frustrated at this point.

I have even sent bank transactions relating to the invoices. I don't know what more to do. I speak to the account health specialists and they are as confused as I am and keep telling me same thing.

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

Hi everyone,

I'm currently having trouble getting my brand approved, and I know it's because my brand name and logo are not printed directly on the packaging box. I can provide one box that fully meets the branding guidelines and I’ll be able to get my brand approved.

My question is: once the brand is approved, would it be acceptable to use branded stickers on the boxes instead of having the logo directly printed on each box?

The issue is that my supplier requires a MOQ of 1000 units to print directly on the boxes, which i dont want to do right now for obvious reasons as a new seller and new product.

Any advice or suggestions would be greatly appreciated!

Thank you.

Hi Amazon team - I have gotten permission from the brand owner to resell their products in the UK. However, the brand owner is new and do not recall how to provide me with approval to resell their brand.

This is what they said - " We did set up a seller account for Amazon.com and Amazon.ca years ago and completed the brand registry at that time—but I haven’t logged in for a long time and can’t quite remember how to access it now"

Please help as I would like to start selling their products. Thanks

Dear All

I have a brand registered in brand registry and I was selling my product fine. Normally I would fill in the form to report buyers from brand registry and it was all good. But recently a few got rejected ( I don’t know why) and now my access is revoked. I have tried to appeal and sent many plans of action but I get the same automated response.

Please can someone help.

Thanks

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery