Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

Buenas,

De repente, y luego de más de 2 años vendiendo, Amazon de la noche a la mañana ha decidido quitarme la buy box de todos los productos de mi cartera. No entiendo ni porqué ha sucedido. Imagino que será porque tengo un problema de infracción y otro cliente ha denunciado un producto mío ya que el tiene la patente. Pero más allá de eso, no he hecho nada raro.

¿Alguien me podría ayudar para solucionar este tema? Llevo 5 días prácticamente sin ventas y con mis productos perdiendo posicionamiento.

Gracias!

Mateo

Hey forum,

We sell a brand that we buy from authorised distributor. They only sell to trade, we have proper invoices.

We received a message from another seller, who seem to be a distributor as well, but they sell B2C too. This distributor contacted us in the past asking if we would be interested to be buying this brand from them, on a condition that we do not sell it on Amazon. We refused. Now they say they are "official representative on a territory", and if we would "focus on other brands, and stop selling that particular one".

Now we called our distributor and asked them to confirm with brand manufacturer if there's any exclusivity etc. Brand manufacturer confirmed there isn't and they have several distributors, but none have any special conditions or limitations. We asked to get email from brand manufacturer stating specifically that we can sell their brand on Amazon. Our distributor promised to sort it on Monday.

Is this end of the story? Once we have email from brand manufacturer, we are very much inclined to ignore that seller. Can they cause damage in any other way?