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Hi we ship via Yodel for 72 hours but the option is not available on the template I selected royal mail as its the same time frame will this be a problem

discussion.

I need help!😂 I have created my own VPN app and it has been approved by Amazon and now Features in the Amazon app store.

My problem is I applied for brand approval but it got declined because I couldn't provide pictures of the packaging due to it being a digital product.

I can't apply for brand approval anynore due to amazon's policy on duplicate brand approval cases.

I also got GTIN excemption approval but when I load my images that have been professionally made and are similar to other VPN digital subscription services that are present on Amazon, my images are removed and the item goes I to fix products. I'm guessing this is because it has text and logos on the main image but without this nobody will know what the product is.

I have tried numerous different types of images and always end up with the same result. My fix products is literally full of SKU's of my product.

Has anyone had this issue before any able to offer advice as i have wasted so many hours now trying to list my product and customer services don't seem to want to help at all.

Thank you

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

My account is deactivated please reactivate my account

I have reported several listings that violate Amazon policy using the 'report abuse' section, but each time I get an instant, automated email saying no action can be taken due to no violation detected. The violations are there. Can someone from Amazon help me? Maybe @Seller_gAhPNiLrkfTcr ?

One report:

ASIN: B0DLV8W6KQ, B0F19FCPC1, B0DXFYFSFW, B0DM28JYB1, B0DM28V6Y3, B0DM2BBZH2, B0DM2D59WZ, B0DM2D6P4P, B0DM2D75V5, B0DM2D84YB

Order ID (if applicable):

Complaint ID: 11077695522

Complaint text: Seller's brand (That Chunky Yellow Mouse) using another brand (Pokemon) as a keyword. Seller has copied legitimate listings (Pokemon branded) and uses their own trademark brand on their listings to prevent other sellers listing against the product (there are no other sellers on their listings.) Example of the proper brand listed on the original listing of the first ASIN: B0D2WX4CYJ

I count 72 violating ASINs on this keyword/brand alone.

I also reported the first ASIN B0DLV8W6KQ as being a duplicate of the original ASIN B0D2WX4CYJ, but I got an automated reply for that, too:

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DLV8W6KQ for the violation type selected.

ASIN: B0DLV8W6KQ

Order ID (if applicable):

Complaint ID: 11078092612

I know that the seller reports other sellers trying to list against the product because I inadvertently selected their duplicate listing when using the 'add product' tool, and within 12 hours I had a policy warninng. Here is the text:

Rights owner communication: Item is only sold on Amazon and is not available on any other market, this item is widely available as a fake so we authenticate the products and apply our trademark to the packaging, we only supply this product on Amazon so the other sellers product is a counterfeit

ASIN: B0DM2B6KFN

Complaint ID: 11063003542

Trademark asserted: UK00003979814

Infringement type: Counterfeit

The seller literally admits to relabelling the trademarked product. I have reported it to the actual rights holder also.

I have reported it to Action Fraud as well.

The seller's feedback on Amazon has multiple fake/counterfeit item claims from customers, and they all get struck out by Amazon because the seller uses FBA only.

I can see there is a locked thread 3 months ago with the same error I am getting, it seems there has been no resolution to the software issue.

I tried splitting my shipment into 4 groups to get a packing discount a couple of weeks ago - kept getting "1 Error- this item must be removed". Seller support were obviously no help - the usual, try a different browser etc. I gave up and packed it into one box as usual which worked fine, clearly no problem with my packed items. Annoying though, for the extra time I had spent separating the contents.

Last week I gave splitting the shipment another go and no problem at all.

Today I'm back to the same error - this item must be removed. Which item??? There is no clue. Again I have wasted time splitting the contents.

@Seller_XUNeUuvrQDpgPI can see you were looking into other cases a couple of months ago - any ideas?

Anybody else managed to solve this issue?

I’ve had a new order email confirmation but cannot view the order because my account is inactive. When asked to replace charge card, to verify identity the system errors and I cannot continue. Please help as an order has been placed and I cannot see where to send it!

Many thanks in advance.

We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!

We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.

If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.

Anyone experience kind of this problem last 2 months?

FBm Sales : 930 orders 60 days

FBA Sales : 1,599 orders 60 days

Valid Tracking Rate 100%

Order Defect Rate 0.11%

Rest is zero but yet keep dropping 4 point every few weeks

i lost more than 12 point instead of getting 4 point every 200 orders.