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Hi sellers,

We hope your transition into July has been smooth!🌞 As you settle into the new month, we want to highlight some key posts from June in each of the categories that you may have missed. Stay informed and optimize your Amazon business with this curated roundup of essential seller resources, covering everything from brand protection and account setup to Prime Day prep and returns management.

1. Account Setup

Starting a new Amazon seller account or need to verify your existing one? Learn everything you need to know about Amazon's seller identity verification process and learn which documents you'll need to submit in @Seller_37l8i4vuvugjG's post.

2. Create and Manage Listings

Is your product categorization optimized for Prime Day shoppers? Maximize your product visibility and sales potential with a quick guide to proper category placement written by @Seller_GEZPMc4CeQfh6.

3. Account Health

Received a food or product safety violation on Amazon? Find out what documentation you need and the right steps to resolve safety violations quickly in @Seller_QYS7Alex1XIw4’s post.

4. Grow Your Business

Ready to maximize your sales during Amazon's biggest event of the year? Access key resources and strategies to prepare your business for the extended Prime Day event, July 8-11, curated by @Seller_l3eCP9f1PtJXC.

5. Manage Your Brand

Concerned about unauthorized changes to your brand name on Amazon? Learn the official step-by-step process to report and resolve unauthorized brand name changes to protect your business, written by @Seller_PIHyltK09pbl3 and @Seller_guPeMXBrBxqyU.

6. Manage Buyer Experience

Want to streamline your returns process and protect your bottom line? Unlock a comprehensive strategy for handling returns efficiently and maintaining customer satisfaction crafted by @Seller_FJwyF3iu5qxUY.

7. Fulfill Orders

Worried about "Item Not Received" claims from buyers? Discover your options for handling missing package claims, from prevention to resolution, with @Seller_YeWcEeTwlVO93.

8. Community Connections

Check out upcoming events to attend in person, the New Seller Summit and Accelerate. We’d love to meet you there!

Missed our June Ask Amazon events? There’s still lots of insights and replies to revisit on Seller Central Growth, Analytics & Reporting and Amazon Ads Best Practices.

Want to be the first to know about exciting new content? Following your Community Managers is the perfect way to stay in the loop! Just hit the "Follow" button on our profiles to never miss an update.

Drop us a 👍 or 👎 below if you found any of these helpful! Have questions? Feel free to drop them below or leave them directly on the posts you found interesting!

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TEN ASINs of the same parent listing were incorrectly flagged as "adult products" and disappeared from search. After contacting seller support, they acknowledged that all ASINs are incorrectly classified as adult products so that it not visible in search queries, and that they've submitted a request to remove the suppression and to allow up to 72 hours for changes to take place.

After 72 hours, the restriction still was not removed, and neither ASINs were searchable. I reopened the cases and was again told that a request to remove the restrictions had been submitted and to wait 72 hours for the restriction to be removed, but still nothing has changed. I contacted them over the last 7 days, but still nothing happened.

All ASINs of the same parent listings are incorrectly classified as adult products, as the products themselves are not adult products.

We lost our rank due to such an incorrect issue. So, please escalate the issue to be solved

The Case Ids: 18048295001, 18047375431, 18043063361, 18037675351, 18032078611, 18031639411, 18021847471, 18019878251, 18015753311, 18013149601

Is there a way to get any help with having the search restrictions removed on here?

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Hello,

I am the brand owner and legal LLC owner and was marked as selling in-authentic item. This is my items I have custom made, I am the legal brand owner (provided trademark), legal LLC owner (provided state and federal license) and provided my manufacturer and supplier info, with invoices, as soon as I clicked submit I got an auto kickback email saying “We received your submission but do not have sufficient information to reactivate your listings.” - why was my listing deactivated- I have followed all rules and guidelines - this is my product and my company, please someone help!

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Hi - We have a listing that we are the only supplier of, saying we do not need to label since a barcode is being used. We do not use barcodes. How do I change this back?

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Hello Amazon support and all seller,

I've been frustrated for more than a WEEK NOW - my ASINS are not searchable due to a mistake made by Amazon.

They classify my products as ADULT, they have admitted it was by mistake:

"We have reviewed your request and determined that the ASINs listed do not meet the criteria for adult classification. As a result, we are removing any adult content restrictions that were previously applied to these listings.

Please allow up to 72 hours for changes to be fully processed and reflected across our systems"

Several Cases are open - 18011982741, 18035264661 -> But THE RESTRICTIONS ARE STILL ON - my ASINs are not fixed yet.

There is no one to talk to, the team don't answer and fix this issue as they promised to do so.

Need to remove the restrictions immediately from my 2 ASINs and tell me how to prevent it from happening in the future.

PLEASE SOMEONE H E L P .......

@Seller_l7Jtck9jxnEA0

@Seller_guPeMXBrBxqyU

@Seller_t9kvdr2yixQej

@Seller_zukQNO61PzGck

@Seller_8hQgfj6OVZYse

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My listing just got removed due to “Negative Product Experience” — but the data behind it is completely unfair!

Since April, I’ve been dealing with waves of malicious orders and fake reviews. These accounts place orders and leave 1-star reviews in a concentrated period, and then request refunds with the reason “Unable to Deliver.” I’ve reported tons of these reviews, and many were removed by the review team after investigation. Some are still under review — so clearly Amazon acknowledges something is wrong.

But here’s what I don’t understand:

If the review team is actively investigating and removing these fake reviews, why is my listing still being taken down because of them? Are different teams handling reviews and listing removals without coordinating?

It’s beyond frustrating. Small businesses like mine are doing our best to play by the rules, but we’re the ones getting punished — while the bad actors keep gaming the system.

Where should I go for support now?

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Potential Trademark Misuse Violations
by Seller_nt9X7GoCkqXGB

Greetings Sellers!

I wanted to create a discussion about potential trademark misuse violations so we can go over how they happen and the available options to resolve them.

This type of violation can occur in the following scenarios…

  • The item is a brand compatible product, and a trademark was added without using the correct compatibility terms on the detail page.

Or

  • A trademark is unintentionally added to the detail page, and the product itself is not associated with the trademark or brand.

Let’s go over the appeal options below for clarity:

To address this type of violation, you will have the option to select the ‘edit’ button next to the violation and correct the detail page by removing the infringing content from the listing (title, description and bullet points). Once the detail page is corrected, the listing will be eligible for reinstatement within 24 hours.

If you no longer wish/intend to sell the affected ASIN, you will also have the option to delete the listing from the manage your inventory page. Doing so will remove the violation from your account health page.

Your third and final option is to submit a dispute if you believe there's been an error. A valid dispute must include supporting documentation that supports your claim (a letter of authorization from the brand in question issuing (you) permission to utilize their intellectual property and sell their product).

To submit a dispute, locate the ‘how do I address this issue’ link above the ‘edit’ button. This will guide you through creating a case to submit your dispute evidence.

Please note: Account deactivation limits your ability to make listing changes or upload inventory. If this is the case, you can only address the violations by either deleting the listing or submitting a dispute.

I understand these restrictions can be complex, and I hope this information helps guide you through the process.

Happy Selling!

LeviDylan

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Over the past 3 days, I’ve had 72 orders for ASIN B0FD4BS4GC, and every single one has been automatically canceled within seconds of being placed. I don’t receive any notification when the order is placed or canceled — I only see them showing up in the “Canceled Orders” tab.

Despite this, the ASIN is still live and purchasable, and my Sponsored Product ads are still running.

To make things worse:

• I’m spending over $100/day on ads for this item.

• Amazon is charging me for clicks, allowing the order to go through, and then canceling it right after.

• I receive no emails confirming the order or its cancellation.

What I’ve Checked:

• Listing is active with inventory.

• No alerts or pricing issues.

• No warnings or visible suppression.

• Canceled orders don’t show any clear reason.

Example order: 112-3799756-8886613

Case ID with Seller Support: 18050797371

I would really appreciate if a mod could please escalate this. This seems like a backend error, listing bug, or some kind of hidden restriction. It’s completely unfair that I’m being charged for ads when Amazon isn’t allowing the item to actually sell.

@Seller_NGsbQYFacZKVL @Seller_nS0jcFQNDLG3e @Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_Lz6S1nnAIzbYB @Seller_1KYLYkgAlu4xX @Seller_adrM3ogEu2r22 @Seller_pcsb5w54JugEA @Seller_l7Jtck9jxnEA0 @Seller_hjPKSvHuoa7hn @Seller_guLNtDGZuva40 @Seller_F4AbbFj6ovBk3 @Seller_QYS7Alex1XIw4 @Seller_0LGKv5aIHcC3F @Seller_4GjtS9k0cnHHv @Seller_SBIjJooGeXSQ6 @Seller_FJwyF3iu5qxUY @Seller_ovM5p622oIbGp @Seller_GEZPMc4CeQfh6 @Seller_khUF6HPR2AHxu @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej @Seller_RSwABJNHpHnEZ @Seller_aEROSwwdnzGiU @Seller_JT2cdQLa0Oueg

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Closed account and no funds sent
by Seller_9jIBtrAGF8Nql

Dear Amazon,

It’s been passed the 60 day mark and you have yet to real see my funds owed to me. What is going on with this site it’s hard to escalate and talk to any one and they never answer emails.

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ungating probelms again keep getting worse
by Seller_CXVzC27CKFPdu

after finally getting passed the AI response that instantly declines my invoices, I finally got someone that is halfway competent and emailed my supplier,

my supplier told me he shared that my invoice is legitimate and sent me a screenshot of the email he got, I look at my application and it says denied??? so I respond to the case C18044227651 and tell them that I am aware they contacted my supplier and that he gave the thumbs up... I get automated responses again and when I finally get a human they tell me

"The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents. "

like my supplier didn't respond to them directly?

no the brand isn't on amazon registered, and yes my supplier has provided invoices proving they are directly buying from the brand, the issue is not legitimacy, the issue is Amazon hiring off shore employees that can't do their job and using AI that is claiming my real invoices are fake,

what makes this worse is we are expected to buy the product and then submit invoices but the ungating process is completely broken.

also I submitted TP CODES so the question of authenticity is ridiculous at this point,

can anyone help?

@Manny_Amazon @Glenn_Amazon @Dougal_Amazon @Jameson_Amazon  @CR_Amazon  @Atlas_Amazon

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I need help
by Seller_UIld8ipWyXNO6

Amazon's CSBA service issued a refund to the customer in advance but failed to provide a return label. My subsequent attempts to contact the customer through Amazon messaging system went completely unanswered, resulting in both financial loss and loss of inventory. My SAFE-T claim was rejected on the grounds that I failed to provide a return label, despite using the CSBA service and having packaging that fully complies with Amazon's standards. Why did CSBA approve the customer's premature return request without generating the mandatory return label? This operational failure directly caused my losses - shouldn't Amazon assume responsibility? How can I effectively protect my rights and recover my merchandise?

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