Any advice would be much appreciated
Has anyone gone through the same or similar issue?
I have been asking Amazon seller Support to assist me in raising a formal complaint since March 2018. Now it’s July and still no joy. One of my products were mistakingly blocked by Amazon as they investigated it’s authenticity despite me providing necessary proof, however Amazon have now agreed that i am legally the owner and 85 days later they allowed me to retail my product.
Although reluctant to admit fault and take responsibility for their blunder which has drastically cost my business, it is clear that they [Amazon] have made a mistake. as mentioned earlier i have repeatedly asked for assistance to raise a formal complaint, now my messages to Amazon seller support are ignored and marked as ‘answered’ whereas no resolve or responsibility has been taken.
I would be really grateful for pointers in order raise a formal complaint or postal/ email address to write to ?
Have a great day