In May 2025, I sent a new product to FBA. The actual size/weight is 18cm × 10cm × 5cm, 320g, but Amazon incorrectly measured it as 192cm × 160cm × 128cm, 96,000g.
Because of this, my FBA fulfillment fee was over £50 per unit.
I immediately requested a re-measure, but Amazon repeatedly rejected my requests, saying there was “no inventory available to measure at the fulfillment center.” This continued for almost a month until June 5th, when the dimensions were finally corrected. During that time, the product was actively selling.
Later, I requested reimbursement for the overcharged fees. I thought the issue was resolved—until early July, when I discovered this SKU had been charged over £2,000 in storage fees based on the wrong dimensions from May.
I opened a Case for reimbursement and initially everything seemed fine, but Amazon later refused, citing their policy:
Storage fee reimbursement can only be based on the most recent two re-measurement records within the past 90 days (in my case, June 11 and June 17).
Since the June storage fee wasn’t charged yet, and May 7th is outside the “two most recent measurements” range, they refused to pay.
The problem is—I had requested multiple re-measures in May, but they were all rejected due to “no inventory to measure.” Now they say they can’t compensate me because there are no valid May re-measurement records.
Anyone who has dealt with Amazon knows—once they decide something, it’s almost impossible to overturn. Every time I contacted support afterward, they insisted the charges were correct and ignored the fact that measurement in May was impossible.
As a result, I’ve lost over £2,000 (~20,000 RMB) for something completely out of my control.
