Hello,

I uploaded a document for kyc verification, I received an e-mail saying your account was activated, but for 3 weeks, my account has been deactivated, I am talking to mhz representatives, it is said that we are sending it to the relevant department, but there is still no improvement, can you help me what I need to do?

Hi all,

I've lost every single buy box overnight, there appears to be a glitch on my account. My account health is perfectly fine, no IPs etc.

One example I have a product priced at £12 FBA but an FBM seller is winning buy box at £19. My offer is sat in other offers despite being quicker, cheaper and more reviews etc.

I've set up cases but it's taking too long - please can someone assist asap.

Thanks

Hello,

I am a new seller trying to get ungated in different Brands. I have purchased 10 items off of the official LEGO store, provided pictures of the items, packaging, invoice and it keeps on getting rejected - I spoke to customer service and all they could tell me was its a problem with the invoice. Do you have any idea what this may be? Any tips?

Thanks in advance.

Dear Moderator,

We are writing to you out of frustration with seller support, as we seem to be going around in circles without resolution. We are currently experiencing issues with several orders and hope you can assist us.

In a few instances, A-to-z Guarantee claims were closed by the buyer, the buyer was recharged, but we have not received the corresponding credit. Additionally, we have an instance where an order was refunded to the buyer without a return request or the item being returned to us.

As a small seller, we cannot afford losses such as these and are very concerned about what is happening. We sincerely hope you can help us resolve these issues.

Thank you for your time and attention to this matter.

@Ezra_Amazon @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Roberto_Amazon @Julia_Amzn