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Dear Amazon,

Throughout the many years of selling on Amazon, we have always been fairly compensated by Amazon when a customer returns the wrong item through an FBA return and keeps our merchandise.

In this case "fairly compensated" means we get our money back that was taken from us for the return, which makes perfect sense since the item was never returned and the customer kept it, meaning the sale is still completed.

However, recently we have been only receiving a fraction of the reimbursement (I believe based on the sourcing cost?) when a customer initiates a return and fraudulently returns the wrong item. It makes absolutely zero sense to reimburse a sourcing cost for a completed sale when a customer does not return the merchandise! This is not what Amazon disclosed about sourcing cost, which is supposed to be for lost inbound items and the like. There are many more fees that are involved with an actual sale including shipping costs, storage costs, advertising costs, etc. A completed sale MUST BE REIMBURSED entirely when a customer does not actually return the item - the return IS NOT VALID.

In a very recent example, we sold a $400 item which got returned, and when inspecting the return, it was a roll of tape completely unrelated to our product and worth a tiny fraction of the $400 item we sold. We sent all evidence to Amazon and received a reimbursement for roughly half the amount ($198.07), which again I believe is being based on a sourcing cost which makes zero sense.

We are asking for a Seller Support representative here on the forums to please look into this and help as soon as possible as we are being cheated of our funds from completed sales where the customer still kept the merchandise they sold.

Here are 2 recent case IDs:

17820476341

17623447631

Thank you so much for your time.

Hello, my account had a recent payout to my bank account. Unfortunately, the transaction failed; I've contacted help and support multiple times with no response or follow-up whatsoever. And today, I received yet another email about how my account is under scrutiny for fraudulent usage and illegal activities, and my account will be deactivated. What's going on?? Everytime I reach out there's no response from support, and now my account will just be closed without a straight answer.

The disbursement failed with error code 620

Hello Amazon Team,

I am reaching out for assistance regarding two ASINs that have been reported for allegedly misusing another brand to promote my products. I have included the phrase "fit for" in the listings, which I believe aligns with Amazon’s policies.

I spoke with a member of your team over the phone, and they did not identify any issues with my pages. However, they mentioned that one of my ASINs had a search term that did not include "fit for," which might have contributed to the complaints.

I have a couple of questions:

1. I understand that Amazon's policy prohibits including brand names in search terms; however, I created this listing a long time ago when it was allowed. Since search term content does not appear on the page, could this still be considered brand misuse?

2. Amazon’s appeal process seems limited to two options: admitting fault or providing authorization and invoices from the complainant. Is there any other way to appeal if I do not admit to any wrongdoing?

I have only a few days to resolve this issue, or my products will be removed from sale. I appreciate any guidance you can provide.

Thank you!

I have SKU level handling set for EVERY listing, as if that mattered. I got enrolled in Automated Handling Time against my will. Some I simply cancel when they are unreasonable. It hasn't killed my metrics. Once in a blue moon, I risk just shipping late or using outside postage to keep it affordable if I can't cancel. Generally, the worst have been near midnight purchases requiring me to ship "next day." But today I got a 6am purchase TODAY and they expect me to ship TODAY. I have NEVER offered nor desired to offer same day shipping. I am not going to cancel this one, I am simply going to ship it late hoping it helps fix the freaking AHT time for that product. I hold all my shipments to the last day to ship. I sometimes have to buy the label on monday or tuesday to ship wednesday or thursday (with the label correctly set to ship that date), but I do not hand it off till the last date in the window. So how am I getting stuck with this?

Why is AHT even offering that I will ship same day when I have never done so? I have all my listings set for 2 days handling. I have my order handling set pretty low to try to keep problems off my plate, but this is just nuts. Why does the system even have that option to set itself to 0 days when I have NEVER shipped that fast? Really would love to hear from a mod.

@Seller_khUF6HPR2AHxu @Seller_YeWcEeTwlVO93 @Seller_RSwABJNHpHnEZ @Seller_8hQgfj6OVZYse @Seller_zukQNO61PzGck

I create new items all of the time. As of lately, the following error is showing on 20 to 30% of new listings. I get the products all ready to ship and then BAM....

How do I get this resolved without having to contact useless seller support?

This product must be removed from the shipment because there are currently no fulfillment centers in the destination country capable of receiving the product.

Thanks!

Our product was removed due to a Food and Product Safety violation. Despite submitting relevant safety test report documentation, we received a generic response stating the product poses a safety risk without further details or document requirements. We are dedicated to compliance and willing to provide any necessary documents. Could you please clarify the reason for removal and guide us on reinstating the listing?

CASE ID: 17791441471、17791211291

Thank you for your help and time.

Dear Amazon Seller Support

I am reaching out regarding an issue I am experiencing with updating my business information on my Amazon seller account. Specifically, I am unable to change the address listed in the “Business Information” section. Although I attempt to add a new address through the “Add a new address” option, the newly added address disappears shortly after being saved.

Additionally, the “Legal Entity” section under “Business Information” appears to be non-editable. My account was originally registered in Turkey. However, I recently established an LLC company in Florida, United States (approximately one month ago), and I would like to update my Amazon account to reflect this new entity.

Unfortunately, as you can see, the country selection field is grayed out and cannot be modified.

I would appreciate your guidance on how I can proceed with updating my account to reflect the new U.S.-based LLC information.

Case ID 17793611431

@Seller_aEROSwwdnzGiU

@Seller_37l8i4vuvugjG

@Seller_SBIjJooGeXSQ6

@Seller_guLNtDGZuva40

Thank you in advance for your support.

Deniz

We have an ASIN that every year ends up on the Meltable List even though Amazon has the manufacturer documents proving otherwise...and each year we have to open a case to have it removed (which Amazon eventually does). Again this year, this has has been removed from the Meltable list but we are unable to ship to FBA because the backend is still showing as meltable. Can a moderator please jump in. Here are the Case IDs:

ID 17729341711 5/13/25

ID 17604524631 4/17/25

ID 17429765701 3/17/25

ID 15425564651 6/11/24

ID 12253643481 3/16/23

ID 12014868381 2/22/23

Lately we have been losing appeals to a-to-z claims for packages not arriving. Even if they are shipped and scanned by carrier same day with amazon buy shipping.

These are usually the easiest to win, but not anymore. What is going on?