my inventory was destroyed by Amazon due to a document I am not able to provide, so now will my account get activated?

I am writing this letter because my listing has just received 2 malicious reviews, l believe that they are malicious bad reviews posted to my listing by a competitor because the reviews were published without a verified purchase. I don’t know how the reviewer had using experience. This is ridiculous!

Please investigate this account and help me to remove theses reviews to create a fair seller environment and also please ban these fake buyer accounts, I’d be grateful if you could help me.

1. Both the 2 reviews have no real purchase, None of them has a Verified Purchase

2.Both the reviews are given on the same day - July 2, 2025. And the reviews showed up on Prime Day. They aim to decrease my prime day sales.

3. All of the buyers’ reviews are not verified purchased. They have been used to manipulate review ratings.

I created cased to solve the issue a few days ago but no reply so far.

[case id 18072824101]

Please help me!

4月7日申请备案CASE ID：17546770831 被拒冷冻了足足90天。重新整理排查问题已经更换律师，于7月12日再次申请备案CASE ID：18092958721 再次秒拒。请问如何进行下一步推进工作。如果还是再一次冷冻90天，半年时间都过去了也不能上架产品。非常焦虑。

Saludos,

Despues de muchos argumentos, Amazon me activo esta parte de estado de cuenta y quiero saber como concerto la video llamada

¨¨Para reactivar tu cuenta, primero tienes que completar una verificación virtual de identidad a través de una videollamada. Para reservar una hora para la entrevista, sigue las instrucciones que se indican en "Notificaciones de performance".

Cuando recibamos tu respuesta en "Notificaciones de performance", te invitaremos a una entrevista en función del horario que prefieras.

Una vez que hayamos verificado tu identidad, revisaremos tu cuenta de vendedor para decidir si se puede reabrir.¨¨