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Dear Amazon Community Managers,

I’m reaching out for assistance regarding a product review related to an FBA order that arrived damaged, which negatively impacts our product rating and seller reputation.

1. Key Issue:

A customer left a 3-star review solely because the product arrived damaged. The issue was clearly due to fulfillment by Amazon, not the product itself. This type of review is not reflective of our product quality and is typically eligible for removal under Amazon’s Community Guidelines.

This is the review text:

"Item arrived slightly squished, with the "safety seal" ripped and product leaking out from the lid into the shipping bag it was placed in. Plastic wrap on the outside of tub remained intact, however, lid was unscrewed enough and no seal on product that the powder poured out."

Amazon's guidelines: "we don't allow reviews or questions and answers that focus on [...] Shipping packaging, Product condition and damage"

2. Actions Taken:

- I reported the issue under reference number R7AWWKH6GMNPV on June 13.

- I submitted a formal review removal request via Seller Support on June 23 (Case ID 17970736491).

To date, the review is still live, and no resolution has been provided.

3. Review Details:

The review references product damage upon arrival, with no mention of dissatisfaction with the product itself.

The order was clearly fulfilled by Amazon (FBA), and the issue stems from improper handling or packaging during fulfillment.

This kind of review unfairly penalizes the brand and misleads future buyers. I kindly request Amazon's assistance in reviewing this case and taking appropriate action to remove the review.

Please let me know if you require any further documentation or clarification.

Thank you for your help.

Case ID 15581420021

I'm out over $240 in shipping costs. Over 550 units were shipped back to me with the reason "Customer refused delivery because package was not wanted". WHAT??? This happened early July of this year.

I called Amazon and spoke to a rep. I gave them all the information on a spreadsheet. After an hour of waiting, this is what she told me,

"As we mentioned in our call, in this case, you need to connect with your carrier for any rejection information.

We also confirmed that there was not appointment made with the FC by the carrier (USPS). The carrier selected to deliver the shipment will need to schedule an advanced delivery appointment. In this case, kindly reach to your carrier for assistance."

-Cinthya C / Amazon.com Seller Support

I then called USPS and asked why they didn't follow Amazon policy and schedule a drop off. The USPS rep laughed at me and said USPS does not need to follow Amazon policy and that they don't need to do any scheduling.

I thought this was a one time thing with RFD2 fulfillment center but as I'm reading through the forums, this is pretty common.

Nothing will likely come out of this but I figured I'd let others know of my experience with RFD2 before sending your inventory out to them.

We have 10 products suspected of abusing the same trademark text. We have already submitted the trademark authorization letter. But the appeal failed and the account was suspended from sales.

I listed my product and it is inactive currently but when I try to fix the issue it asks for approval but when I click on request approval it says

"Selling Application

We are not accepting applications to sell:

Other Pet Supplies category in Refurbished condition(s)

Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Other Pet Supplies category in Collectible condition(s)"

My Brand is already approved but not sure what kind of approval is required here.

Any help will be greatly appreciated.

Thank you for completing the video interview verification. After reviewing the information gathered in your video interview, we've decided that your seller account will stay deactivated as per section 3 of the Amazon Services Business Solutions Agreement.

I've deleted the corresponding products and inventory, is there still a way for me to re-sell on Amazon? Or is there no chance to reopen the store after the violation? I don't have a place to contact the staff right now? What should I do?

How did a deactivated account have a negative balance? I have inquired last time and the situation was reinstated. Case 18074971751 18082972331

This time again, if I am still the seller, please restore about $700 USD on my account, and if I am not the seller, please don't deduct my money privately.

In what capacity are you debiting my money please? I had about $700 dollars in my account before that you deducted and now today you are coming to deduct the money in my bank, please give it back to me. Thank you.

Please restore the approximately $700 USD in my account if I am still the seller, and if I am not the seller, please don't garnish my money privately.

Please get back to me as soon as possible, I had report the theft to my bank.

Please note. @Seller_kIukTwdhvntAp @Seller_4zBzdtgCyS9EI @Seller_rI7BZIczK8iAC @Seller_pAPBCLhysbW5T @Seller_GEZPMc4CeQfh6 @Seller_l7Jtck9jxnEA0

@Seller_1KYLYkgAlu4xX @Seller_SBIjJooGeXSQ6

Hi everyone,

I’m a new FBA seller and need urgent help. My inventory has been stuck in Reserved status since mid-May due to a "pending research for bin repair" issue.

I’ve raised multiple support cases, but I keep receiving the same vague responses that it's “under investigation.” It’s now been over 60 days with no action or updates.

To make matters worse, I also discovered that my item is being charged higher FBA and removal fees because Amazon measured the clear plastic packaging, not the actual product size (a soft, flexible bag).

These combined issues are causing severe financial losses for me. I respectfully request that Amazon:

- Expedite the bin repair and transfer my inventory to Available status,

- Allow me to initiate a removal order, and

- Re-measure the item based on actual product size to adjust FBA fees.

I’ve also emailed jeff@amazon.com in hopes of resolution. If any Amazon team member is monitoring this forum, please help or escalate this matter.

Thank you to the community for any advice or support.

We are new to selling on Amazon and cannot figure out why our one and only listing is not "Buyable" to customers. We have one listing marked as "Active" with no issues preventing it from being sold. There is plenty of inventory available, there is no issue with our Amazon Seller account health (confirmed with the Amazon Seller Account Health department), we are the only seller on Amazon using the ASIN/SKU numbers that are on our listing, and we have tried everything recommended by Amazon Seller Support to get our listing to show as "buyable" to customers including:

- Deleting our listing and re-listing with the same ASIN and SKU numbers

- Deleting our listing and re-listing with the new ASIN and SKU numbers

- Confirming our account is healthy with the Account Health team

- Updating the details on our 3 variations in the listing to hopefully "refresh" the listing

Our lisiting is searchable but has the message "Currently unavailable. We don't know when or if this item will be back in stock."

Here is a link: https://www.amazon.com/Convert-Videotapes-DVDs-Memories-Shipping/dp/B0FH5SDC9N/ref=sr_1_1?crid=1V7Q2507M4SA0&dib=eyJ2IjoiMSJ9.hFCHsum9WY8W15pXS7JdXA.A8TWPRXUOuS2xUPeHzfxHF74thd2qxK4QfLNF8HpFsY&dib_tag=se&keywords=B0FH5QM8ZJ&qid=1752258571&sprefix=b0fh5qm8zj%2Caps%2C76&sr=8-1&th=1

For reference, here is our listing information:

Parent ASIN: B0FH7C7X67 (SKU: IM-2E3O-77XA)

We have 3 Variations/Child ASINs off of this listing that are our products:

Child ASIN #1: B0FH5QM8ZJ (SKU: OW-J92H-HPOQ)

Child ASIN #2: B0FH5SDC9N (SKU: 5P-B1NE-03NK)

Child ASIN #3: B0FH5RXHSW (SKU: MN-37C6-LEGS)

Anyone know what we need to do to make our listing "buyable" for customers? Thank you in advance!

Hey sellers,

Hope you all are having a successful Prime Day!

Just wanted to check in and see how Prime Day is going for everyone. For us, it's been a strong start — we’re seeing around 2x to 3x the normal daily sales volume across a few of our key products. 🚀

Let’s share insights and learn from each other’s experience to make the most of this sales event!

Wishing everyone massive sales and smooth fulfillment! 💪📦