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Hello Sellers and Amazon Support,

I have a Professional Seller account on Amazon.com (USA). Recently, I enabled Remote Fulfillment to list my product on Amazon.ca (Canada). I have no inventory stored or fulfilled in Canada—the listing is only served through Remote Fulfillment from the U.S.

However, I noticed a subscription fee of $19.51 CAD was charged to my Canadian Amazon account. I contacted Seller Support Canada, and the response I received was that I was using professional selling tools and benefits, which justifies the fee. I was also told that since Canada and the U.S. fall under a Unified North America Account, there is a single subscription fee.

This is where I’m confused:

If there is a single unified account, why am I seeing a separate fee charged in Canada?

I am not actively managing or fulfilling inventory within Canada, nor am I using any Canadian-specific tools that I’m aware of.

The support response pointed me to generic help documents that didn’t address my specific case or explain what actions triggered the fee.

Has anyone else experienced something similar? Any insights into what specific activities might trigger a Canadian fee despite using only Remote Fulfillment?

I’d really appreciate clarification from either experienced sellers or Amazon Support. Thank you!

Seller_8tt8

Hi all,

I’m looking for advice on a reconciliation issue. An AWD shipment I created in late March was canceled in the system after carrier pickup, but the inventory was still delivered and converted into an FBA shipment.

The FBA shipment (100 units, one ASIN) was marked as received, and the complete inventory was available and eligible for sale for about five days prior to the shipment being closed. After that, the inventory disappeared from my account without any sales activity.

A case was opened in early May and still shows “Work in Progress” with no resolution after multiple follow-ups. Amazon handled the prep and labeling and later refunded those fees, which suggests the inventory was fully under their control.

Has anyone faced a similar issue where inventory was received but lost after AWD to FBA conversion? Any advice on how to move forward or escalate would be appreciated.

If a moderator is available to review, I’d be grateful for any guidance.

Thanks in advance.

Is anyone else randomly see delivery extensions added to your Seller Fulfilled listing even when there are no extensions displaying in the Fullfillment Insight Dashboard. I know Amazon states they'll add extension due to major events (weather etc), however when and if they do that, they do not communicate to us extensions are added. It seems every 4-6 weeks our listings get hit with extensions when our insight dashboard does not display any and there are not major national issues.

Amazon destroyed my life

Im paying interests on my card every month,

Because third part seller on Walmart.

Ita a legitimate business and invoice but nothing work.

And it’s been almost 7 months with 12k hold ,was 15k but every month they charge something and the moneyt its vanish.

I’ve submitted 100 appeals ,just for money btw,don’t need account reinstatement,but nothing work.

They said that I’m engaged in fraudulent something but not explain .

Hello all,

Amazon recently sent a notice indicating that May 7 is the deadline for ensuring all products are compliant with bilingual labeling requirements. We've invested significant time and effort to ensure our listings meet this standard.

However, we’re still seeing non-compliant listings from U.S.-based sellers offering English-only packaged products that continue to appear on the platform. This undermines the policy and puts compliant sellers at a disadvantage.

I’ve already raised this issue with the enforcement team via rp-core-pre-enforcement-appeals, but so far, there has been no action taken, and several of these listings remain active.

Is there a specific process or escalation path we can follow to report non-bilingual listings more effectively and help ensure a level playing field for all sellers?

Thank you for your support in making Amazon a more compliant and fair marketplace.

Hey everyone,

I’m dealing with a really frustrating issue and hoping someone here can help. Recently, I sold only one unit of a product, and the customer reported authenticity concerns. Immediately, I fully refunded the customer and permanently removed the listing. A couple of days after I acknowledged the first authenticity violation on my account, another one appeared for the exact same order, ASIN, and customer. Clearly, this is a duplicate issue.

I've contacted Amazon Account Health multiple times and received conflicting responses:

- Rahul from AHS emailed me, saying, "Kindly acknowledge the violation, and it will no longer impact your account, and your rating will be restored."

- Another representative, Celine, provided a less clear and somewhat confusing response.

I've repeatedly attempted to escalate this issue to a supervisor for clear guidance, but AHS continues to insist they're the "last line of contact," stating there's no supervisor available each time, and providing vague and unhelpful answers.

Has anyone experienced something similar? Is it safe to acknowledge the violation again, trusting that it will genuinely be removed, or should I hold off and try harder to get the violation corrected directly from their end? I'm hesitant to acknowledge again, as I've had experiences in the past where Amazon representatives promise one outcome, only for something entirely different to happen, leaving me stuck.

Any advice would be greatly appreciated. Thanks!

I had 2 customers message me about my items being expired. One that acknowledged that the date isn't expired and another that just hasn't responded and I don't even know if they will. I have pictures of my inventory right now and the expiration date isn't for a very long time.

Now I have to go through an appeal for the decision of this listing. Is it possible to have a human look at my appeal instead of a bot?