Welcome to Seller Forums

Hello Amazon team,

I am seeking assistance regarding my suspended Amazon seller account (LUSAIL LLC – US marketplace).

I have submitted multiple appeals and provided all required documents, including:

- Updated business bank statement (showing a deposit on March 28, 2025, from the account owner)

- Company registration certificate (LUSAIL LLC – Michigan)

- Utility bill matching the business address

- Government-issued ID

- Bank letter from Mercury confirming account ownership

Despite this, I continue to receive the same response:

“We do not have enough information to remove the violation at this time,”

with no specific details on what additional steps are required.

The account is legitimate and prepared for full operation. The most recent bank statement clearly shows that the business is funded and active.

➡️ **Case ID:** cb83aede-d2f1-4471-b0d2-137f3b1c3312

I kindly ask for your support or further clarification so I can resolve this issue. Thank you for your time and help.

Why can't I upload a product video, can't I launch promotions and coupons? The listing was created in April. The plan is individual. There are no sales.

I was going over our last statement and noticed manual audit and the new "Super Rural" up charge from UPS. The package in question was going to

Sandras St, Larose, LA 70373

If you don't want to take the time to look at that area, it is definitely not "Super Rural" It is a city of roughly 10k people.

Just thought I would give people a heads up. I usually dont look closely at shipping charges and just happened to on this statement.

17808074911

Is anyone experiencing issues with their shipment plans resetting after choosing your own carrier? Seller support really did not sound receptive in assisting me, saying "You are not blocked. You are not even using our program so ideally this ticket should also not be assigned to us."

It happens on every shipment I create regardless of browser(safari, chrome, Firefox) and wiped cache/cookies.

After confirming I want to use my own carrier, after filling out all box details/weight or uploading excel sheets, the shipment locations will start loading, circle rotating, and send me back to step 1b to do packing information over again. My cartons vary from 10-20 boxes per shipment creation and having to be sent to do it all over again is pretty time consuming.

Thanks!

The brand on my ASIN has been hijacked by a brand named SUNDEER. We are the original product manufacturer, listing creator.

Here is a link for other thread explaining the same issue we have experienced:

https://sellercentral.amazon.com/seller-forums/discussions/t/6af41b61-79b1-4b45-8baf-c49682070835?postId=44c797c9-16e4-43e8-9f2f-726faa580e5a

https://sellercentral.amazon.com/seller-forums/discussions/t/c29b4481-2244-4b9a-a0ae-7077b82d0861

Would any community manager assist in correcting this issue?

Thank you!

Hi everyone,

Wondering if anyone else is running into this.

We have local language images uploaded for our EU marketplaces (DE, FR, IT, etc.). But lately, Amazon keeps automatically replacing them with the English images from our US/UK listings. The images are basically the same except for the text language, which we localize for each market.

When this happens, we have to manually re-upload the local images, but it keeps repeating on multiple ASINs. It’s getting a bit exhausting to keep fixing this manually over and over.

We reached out to Brand Registry Support — they suggested enabling something called "Marketplace Lock" to prevent image sync between marketplaces. But we can’t seem to find this option anywhere in Seller Central, and Amazon hasn’t been able to explain yet why this automatic syncing is happening in the first place.

I’m hoping to hear from anyone who might:

• Be seeing the same issue
• Know what’s triggering it
• Have found any reliable workarounds

Appreciate any help or advice — thanks in advance!

Feedback comment: I never ordered this yet it was on my order page. Scammer placing orders on customers account then hiding it in archived orders. Shameful scam. Thank God Amazon sends a notification so it could be stopped. Need to be banned from ever selling on Amazon! Need to be prosecuted!

Case ID: 17823314451

We sellers do not have the authority to steal a customer's account to place an order for you, it does not benefit us sellers in any way. It is the hacker who stole the customer's account, it is not our fault, the customer's statement misunderstands many of our customers and has a big impact on our account's performance.

We received the customer's order on 2025/5/28 08:14 PDT, when we received the message to change the address we were not at work and we did not ship to this order address. When we received the request to cancel the order, we immediately canceled the order for the customer.

If the customer doesn't believe us, he can check with Amazon.

This is outrageous, this feedback from the customer is affecting us a lot, and it's clearly not our seller's problem.

We didn't steal the customer's account, we didn't ship the order to the customer, the customer submitted the request to change the address and cancel the order in the middle of the night, and we saw all the messages when we woke up from sleep and went to work.

We tried to delete it without success, we contacted the customer and the customer didn't didn't get back to us.

Please Amazon help us remove this feedback as soon as possible.

@Seller_4GjtS9k0cnHHv @Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ

I have two invoices for 50 units and 60 units of two different products of one brand. I purchased from an authorized distributor of the brand, I have provided both invoices (they have all the required information).

When I apply for ungating I get denied with the reason "document provided is not legible" - even though it is. Still, I asked the distributor account manager to provide a more legible invoice with the products, qty, etc. clearly laid out - but got denied again, stating "it did not pass our review".

There's no reasoning as to what didn't pass, why it didn't pass, or what to do about it. I've followed all the requirements but am still running into these issues and potentially sitting on thousands of dollars of inventory.

Covering common questions I saw in other threads:

• Yes, I provided an official invoice
• Yes, the order has already shipped (I have the items)
• Yes, it is through an authorized distributor of the brand, I have a registered purchasing account, I worked with an account manager - no I didn't just buy products from a public site.

Would appreciate any help!

Case IDs: 17796870211, 17818430811

I am writing to report abnormal shipping fee adjustments charged to my seller account for several FBM (Fulfilled By Merchant) orders where I used Amazon's Buy Shipping service to purchase FedEx shipping labels. These unexpected fee adjustments were applied after the labels were purchased and packages shipped, and no clear explanation has been provided for these charges. I have already contacted Amazon Seller Support regarding this issue (via previous case inquiries), but no effective resolution or satisfactory explanation has been given so far.

Unexpected Buy Shipping fee adjustments were charged on multiple orders after using Amazon's Buy Shipping labels for those shipments. The additional charges are significant and appear to be errors or unexplained increases in shipping fees. This is causing financial loss and confusion, as I followed all shipping guidelines and entered correct package weights and dimensions when purchasing the labels.

I previously reached out to Seller Support about one of these abnormal charges but have not received a helpful response. The issue remains unresolved, and I have not been informed of the specific reasons for the adjustments. I am now escalating this matter with a detailed summary of the affected orders.

Below is a list of the affected orders with details of the shipping service and the fee adjustments charged. Each of these orders had shipping labels purchased via Buy Shipping, and later an unexpected additional fee was charged:

Order 111-7431685-6460257 – Shipped via FedEx Express Saver® One Rate (Tracking ID: 288233871565). Original label cost was $34.00; later, an additional fee adjustment of $167.75 was charged, which is nearly five times the original cost and is not explained.

Order 112-4751916-1320257 – Shipped via FedEx 2Day® One Rate (Tracking ID: 281919666274). Original label cost was $32.70; a fee adjustment of $105.10 was charged afterwards, more than triple the original shipping cost, without any explanation provided.

Order 111-7298005-6981039 – Shipped via FedEx Ground® in 2 packages:

Package 1 (Tracking ID: 285170736493): Original cost $22.03; later additional fee $41.12 charged.

Package 2 (Tracking ID: 285170691726): Original cost $22.03; later additional fee $41.12 charged.

Both packages for this order incurred identical adjustments of $41.12 each, nearly doubling the cost of each shipment, with no justification given.

Order 113-6213706-5352266 – Shipped via FedEx 2Day® One Rate (Tracking ID: 285610129151). Original label cost was $34.00; a fee adjustment of $172.81 was charged later, which is five times the original cost. This adjustment is extremely high and was not explained.

Order 114-9134485-4305829 – Shipped via FedEx 2Day® One Rate in 2 packages:

Package 1 (Tracking ID: 286386875737): Original cost $29.50; later additional fee $195.76 charged.

Package 2 (Tracking ID: 286386759451): Original cost $29.50; later additional fee $58.64 charged.

The adjustments for this order's packages ($195.76 and $58.64) are exorbitant (the first is almost 6.6 times the original label cost). Such charges are clearly abnormal and have not been justified.

Seller support said my packages are charged for large package surcharge, but none of them are large package (according to the stardard provided by Amazon).

The case ID is 17790073711, I hope I can hear more responsible replies here.