Has anyone else been in a situation where a customer returned a FBA item, that came back to Amazon unfullfillable, but the inventory hasnt been available for removed since January.

They are charging storage fees on it, as its a large coffee machine, yet don't knw where they have stored my inventory

Hello everyone,

I’ve been stuck in a verification loop for over 3 months and I’m hoping someone here might guide me or share a similar experience.

I originally opened a seller account on Amazon.de to sell in Germany, where most of my customers are. Later, I tried to expand into the US marketplace using the same credentials, thinking it was allowed under unified accounts. Unfortunately, this was flagged as a multiple account policy violation, and now both my German and US accounts are deactivated.

Here's the core issue:

My Amazon.com account (PAPARA37...) cannot be verified due to an address error. It incorrectly lists Greece instead of Turkey.

The system won’t let me update the address manually.

I’ve submitted all required documents (ID, bank statements, tax certificate, etc.) several times via cases and appeals.

I requested a manual review, but got no clear response.

Meanwhile, my inventory has been sitting in a German fulfillment center for 3 months, creating a huge financial burden.

I only want to sell on Amazon Germany and either verify or permanently close my US account, but I'm completely stuck.

Has anyone dealt with a similar situation or knows a way to escalate this to someone who can actually help?

Any advice or contacts would be greatly appreciated.

Thanks in advance,

Ismail Aydin

Seller ID: A2JNS848K4Y55E

📍From: Turkey

I have used FBA for over 10 years, I have come across all of the problems and shortcomings of using FBA. This is a new and very worrying issue. Amazon tell me that I made an error on my most recent shipment. They say that the ASIN in the shipping plan does not match the product sent. As the error was made by me they are keeping the all of stock and I can’t make a claim for the loss. They are keeping nearly 3K worth of stock at cost and there is nothing I can do about it. I don’t believe that I made an error and they have not given me any evidence that I made a mistake. I just have to take their word that it was me that made the mistake and not the FC doing it wrong. Amazon feel free to help yourself to all of my stock.

Due to the value, I will be sending them a letter before action and to the small claims court.

I just wondered if anyone else had seen this issue?

I need some help, guys, as it's impossible to resolve this using the seller's case management section.

Dear Amazon Seller Support,

I am writing to address an immediate and critical issue regarding my seller account. For several consecutive occasions, Amazon has attempted to charge my bank card £30 for a service that I have never utilized.

I enrolled in the "Pay As You Go" plan when I joined Amazon and have not sold any items on the platform since that time. Therefore, I do not owe Amazon this or any other fee.

I demand that you:

Cease all further attempts to charge my bank card immediately.

Reactivate my seller account with immediate effect.

Please investigate this matter thoroughly and confirm the cessation of these unauthorized charges and the reactivation of my account.

I look forward to your urgent confirmation and resolution.

Sincerely,