Dear sellers, have you also encountered this situation?
After the buyer returns the goods, Amazon directly determines that "the buyer has damaged the goods" and refuses to provide any proof of damage.
When appealing, the platform requires the seller to remove the returned goods at his own expense and then provide evidence by himself - but the warehouse inspection records are never made public!
The final result: the loss is all the seller's, and Amazon and the buyer have zero responsibility.
My case:
Order #113-8726322-5173846, the customer purchased goods in bulk, and then applied for return and refund in bulk. The goods were intact when they were put into the warehouse and delivered to the customer. However, they were marked as "unsaleable" after the return.
After opening cases many times to request evidence of damage, the customer service replied: "According to the policy, it is not provided. Please remove it and return it for self-inspection" (three consecutive blames).
The situation I am currently facing is not an isolated case, but a systemic problem (multiple orders have this situation)!
Amazon's return policy completely favors buyers, and sellers do not even have the most basic "right to know".
The platform does not supervise, is not transparent, and is not responsible, but requires sellers to be 100% compliant.
Our demands are simple:
✅ The return responsibility determination must be transparent (provide photos or inspection records).
✅ The losses caused by misjudgment should be borne by the platform or the buyer, not the seller.
If you are fed up with this unfair policy, please support this post!
Pinned by community manager