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We enrolled in the Get Paid faster scheme a while back, but we have noticed that invoice by Amazon orders are again staring to show in deferred payments with a payment date towards the end of January.

Is anyone else seeing this?

We are still showing enrolled in Get Paid Faster.

I have been selling with Amazon for 10 years + and since the change over to DD +7 I have had a message to say everything is fine to sell but my Bank Account has not been Verified for 2 months so no Disbursements are possible is there some one out there that can help with this

Evening all,

I'm seeking your advice on an A to Z claim received and currently under review. The background is that Royal Mail made three attempts to deliver the order to no avail. I then rearranged delivery again on the customer's behalf, but again, no luck in delivering the item. Having communicated with the buyer numerous times, I offered redelivery again to either their address, a neighbour, or, better still, their local Post Office.

Anticipating the outcome of this claim, have you any advice on what to do in this scenario?

I have a case that has been pending Amazon action since February. Another one from August. All I get is the occasional email thanking me for my patience. I have also made follow-up cases which are just transferred (and therefore closed) with no response. Does Seller Support no longer do any work?

I wonder if anyone can help. I don't know if we are doing something incorrectly in our fulfilment but we keep having A to Z claims filed against us and Amazon keep granting them even though items have been delivered, in some cases days earlier than our delivery estimate.

I'll give an example of the most recent case. The customer ordered on the 12 December. We dispatched on the 13 December with the first courier scan at 17:03 that day. Our 'dispatch by date' was 16 December. The courier then delivered the parcel and 'left it as authorised' at the address on the 14 December which is 5 days before the delivery estimate. The customer then files a claim saying they haven't received the item. Inexplicably Amazon see in the customers favour, provide a full refund and give me this outcome which only seems to contradict itself 'The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.'

We have also had some orders over Christmas which arrived late, but there is photographic proof the customer received the item yet they still see in their favour because it was a day or 2 late. I mean..............it's Christmas. I have zero control over how quickly couriers deliver at Christmas.

It seems to me that Amazon are granting anything a customer claims, regardless of the sellers evidence of delivery. I like selling on Amazon but this is costing an absolute fortune and effectively means our tiny company is working for nothing, at least on Amazon. We don't have anywhere near the same type of issues on eBay. Literally no issues at all on that platform to be fair.

This lack of scrutiny on customer claims is being seen as a 'hack' to getting free stuff on social media. I wish these customers understood they are taking individuals money, not some enormous companies money.

Hello everyone, I am reaching out for assistance with a challenging situation involving my Amazon shipment FBA15J2J633B. Unfortunately, the entire shipment has gone missing, and I am unable to find any option to initiate the reconciliation process. Despite creating multiple support cases to address this issue, the resolution process has been incredibly frustrating. Initially, I was instructed to wait for the shipment status to close, and once it did, I provided the requested invoices. However, I was informed that the shipment is not eligible for reconciliation without any explanation. The support team keeps redirecting the case to the FBA team, while the FBA team advises me to contact the support team, leading to a perplexing cycle. This ordeal has been ongoing for over 6 months, and the value of the lost shipment exceeds 1500 GBP. Any guidance or assistance would be greatly appreciated. Thank you for your help.

I'm sick of Amazon punishing our ODR with every A to Z case this time of year. We buy all our shipping through Amazon, and have Royal Mail collect every day, including Saturday and Sunday this xmas. I would like a mod to help me with this, as we have closed our store for the last two weeks due to the slow post this time of year, and our ODR is being damaged because seller support refuses to reverse the ODR being affected, despite their own policy stating that we would be protected if we used Amazon buy shipping.

They're so quick to punish, but so slow to admit their own mistakes!

I have around 10 A to Z cases which we have funded, and have had the ODR against us. Please someone get in touch about this. Seller support is useless AS ALWAYS.

I have received a pile of emails complaining that they have not received their order, we all know why as they all ask me to expedite the order and are all identical. Some of these orders were posted 4/5 days ago, this time of the year they are not particularly late, Amazon and shoppers should know that the last few weeks before Christmas are always mad and delays are often the norm.

How am I supposed to expedite an order that was sent some days ago? I have no sympathy whatsoever for shoppers who buy Christmas gifts very late and then blame the seller if their mother in law has no present this year.

Hello to the community.

The issue of Brand approval is all messed up with me.

In my case, I did apply for the Brand approval for two products, I got approve with the Approval stamp on my seller application tab.

However I could not list the approve product after 24hrs and when I raised the case, My response was to disapproved the application even though I show them that I was already approved to list the product.

It was very annoying and confusing because they could not explain the YES and NO answer received for the same question.

Any of you have faced this before?

Thanks for sharing your own with me.