Dear all,
@Angie_Amazon
@Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon
I need your help in getting my accounts reinstated.
All my UK/EU account has been deactivated since 18th October 2024. I have sent requested information which needs to be reviewed as the stock for the listing under review was sent to Amazon FC centre in January 2023 and hence the invoice is dated January 2023. Also the issue of quantity on the invoice from the supplier - 1 represents 12 units. Cost price stated on invoice is for 12units not 1 unit. The last sale of product in question was November 2023 and no stock at Amazon FC since November 2023. This is from a supplier I have been using for many years.
I am unable to contact the Account Health team as that option is not available to me currently. I get an error message on the page -" Sorry, you are not authorised to view this page"
I made contact with the team by the phone on 20th Oct 2024 - I was told to wait for a response from the review as an internal one has been raised and not to send any information through account health. It is now 4th November.
I have received an email today that states that they have not received sufficient information. My account is still deactivated.
This is affecting my business.
I kindly request that Account Health team let me know what further information they require.
Kind regards