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Dear Community,

We invite you all to our next Ask Amazon Event. This time we will answer your questions about the new VTR policy update which was launched on the 15th of January 2025.

Do you have questions about the recent changes? Join our Ask Amazon event on the 11th of February 2025, from 9 am to 5 pm (CET/BST) and post your questions in the comments to the event thread. We'll collaborate closely with our partner team to provide answers.

This is a great opportunity to get expert guidance directly from Amazon, so mark your calendars and start preparing any questions you have about the new VTR policy update!

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual cases.

We look forward to addressing your queries!

If you would like to learn more about the policy update ahead of the event, please visit the following help pages and Forums’ discussions:

You can also check out this video.

See you at the VTR Policy update Ask Amazon Event!

2 votes
5 votes
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27 replies
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Appoved product. How do I add it to my inventory and create an ASIN. Case ID 10775298342

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10 views
2 replies
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Hi,

Regarding Amazon Buy Shipping with a linked Royal Mail account and using Tracked 24/48 services..

We currently receive a free daily Royal Mail collection at the end of each day but I'm just curious to how sellers who don't have a daily collection dispatch / handover their parcels? At the moment we just print the manifest off Amazon (Order Reports > End of day forms) and hand it to the driver with our sacks of mail. What are our other options if we don't receive a collection?

Thanks

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0 votes
143 views
16 replies
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Error 8572/8566
by Seller_F072ASTToqZ3C
Amazon replied

Hi Folks!

I am reaching out in hopes someone can help me resolve a reoccurant issue I am facing while listing products, I have a 3 week 9 page long support case but unfortionately it is going nowhere despite my best efforts.

We have 1 GS1 account under our legal business name which we use for all 3 tradenames. GS1 have confirmed that this is the correct way to go about it and said that I should face no issues listing products but alas, I am facing these errors. Support are saying that the owner of the GS1 account is our parent name but I have put our tradenames in the 'brand name' section which again, GS1 have said is the correct way. Amazon have said they can't find a link between the parent and tradenames despite me sending certificates, trademarks, a letter of affiliation and more.

Years ago, someone did approve one of our tradenames to list under our prefix but they are refusing to do this again. Has anyone found a way around this? Ideally I would call but they also won't allow me this but I feel like communication is lost!

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3 replies
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Amazon is constantly sending Lost/ delayed warning messages to customers when Amazon has no evidence a package is lost or delayed. We have seen a huge rise in fraudulent claims from customers. Some even say they only claim as Amazon is saying the package is lost even though they have received it.

Amazon it has to stop, the amount of fraud due to this is increasing all the time as buyers realise Amazon is giving them a greenlight to commit this fraud.

Other marketplaces at least give sellers the ability to protect themselves in a small degree by allowing sellers to Block individual customers who the seller has had a bad experience with.

Also sellers should be able to leave feedback on buyers so that they can alert other sellers of a problem that has occurred.

At the moment Amazon is simple inviting customers to lie and defraud sellers.

What's worse is Amazon must by now know this problem is occurring on a grand scale but is doing nothing about it

52 votes
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573 views
21 replies
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Royal mail rates
by Seller_vijjPUI46bUSN

Hi everyone,

I just wondered if anyone on here has a business rate with Royal mail and can give a bit of in sight of what to expect?

I've read that you have to put everything in sacks before taking to the post office, this is putting me off slightly as I don't drive unfortunately. Is there any way you can just drop off parcels has and when you get orders? Rather than in sacks etc

Thanks

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724 views
23 replies
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Hi,

We have been trying to remove the suppression for two months for the following error:

Remove any non-compliant mark-up from attribute item_description to ensure your data meets with Amazon's guidelines; don’t use HTML, JavaScript or other types of code in your product detail pages.

The case 10681933892 hasn't been updated since the start of January?

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1 reply
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Amazon replied

What are people's experience of Vine reviews? Good? Bad? Would you recommend?

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10 replies
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GPSR Upload bulk error
by Seller_E3xJD3B51iyjA

Hello,

Has anyone encountered this issue and found a solution?

I upload an Excel file to update the GPSR information, but after the upload, the error message refers to the information from the previous spreadsheet. Also, all the url are the same for the products (to image and installation manual), but for some reason, some are accepted while others are not, with an error stating they are inaccessible.

Please help if you have information for the problem.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_z3k8APxGfbQEK

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1 reply
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I have over 10000 listings many of which have been listed for over 6 years. All are manufactured by us, are in Brand Registry, and have valid GS1 Ean codes. I have never had a problem editing them from time to time to improve images etc. Then suddenly a couple of days ago I get a "Product ID entered is not valid" on 1000s of these products. I cannot amend any of these products because of this error against the External Product ID. I have tried updating by file upload and have checked all attributes in case there have been changes to the template.

I am going around in circles with seller support. Note, these are existing listings for own branded products for which we are the only seller. Has anybody else experienced this?

Thanks

Matt

0 votes
0 votes
40 views
8 replies
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We received a product review as seller feedback which Amazon won't remove: "Item is not aluminium, it is plastic."

The case ID is 10769164742.

It used to be easy to get this kind of feedback removed. Did the policy change? @Seller_z3k8APxGfbQEK

2 votes
0 votes
618 views
11 replies
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