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hi .

iam trying to get brand approval for wall art .i purchased a wall art print with brand label .however, when i sent the pictures to amazon ,it keeps getting rejected from amazon with this standard reply ...

Hello from Amazon Selling Partner Support,

Thank you for giving us the chance to help you with getting a Global Trade Item Number exemption for brand [ the mug vault].

After a review, we’ve identified that you haven’t provided images that meet all requirements. The images of the product or packaging should meet the following criteria for granting a Global Trade Item Number exemption:

– Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf).

– Product images that you provide in the application must be in focus and show the complete product. The text in the images, such as the brand name, must be clearly legible.

– The brand or publisher name that you provide in the application must be an exact match to the brand or publisher name available on the product and packaging.

– Images must be real-world pictures of the products, meaning that the product and packaging can be held or placed on a table while you capture the image.

– Branding must be permanently affixed on the packaging or on the product.

– The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a Global Trade Item Number exemption.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Amazon, why do you keep sending emails to customers warning that their order "may be lost" when it’s simply sent via Royal Mail 2nd Class Letter—which, as you well know, has no tracking?

We buy the labels directly from Amazon, so why isn't that enough? Instead, these unnecessary warnings encourage fraudulent buyers to exploit the system and claim free refunds. The worst part? Many of these cases could be avoided if Amazon stopped undermining its own shipping methods.

When this happens, we’re left dealing with the mess—showing customers the label, hoping they realise their item is still on its way, and then filing Royal Mail compensation claims when necessary.

For context: on our own website, non-delivery rates are about 1 in 2,000 orders. On Amazon? More like 1 in 75. That speaks volumes about the level of buyer abuse happening on this platform.

Amazon, it’s time to fix your system instead of making it easier for scammers to exploit honest sellers.

For some reason my posted items are not registring on Amazon. Have marked a couple by hand and will end up doing the rest i suspect ebay,etsy and my website all working fine with it.

Hi,

Customer orders 2 t shirts 'I Love My Boyfriend' & 'I Love My Girlfriend' t shirts on the 8th february, obviously for valentines day, customer messages saturday night just gone, 4 weeks after the due delivery date saying

I didn't reply to the customer because there clearly trying it on to get a refund, a genuine customer who hadn't recieved the item would of messaged me within a week of the due delivery date not 4+ weeks, its obvious amazon is showing them the item may be lost, A-Z granted today and funds re-imbursed, more money out of my pocket thanks to amazon.

@Seller_rX0LOsTSK2Zer @Seller_TSXM2A5nxWSuH

When will this 'YOUR ITEM MAY BE LOST' thing stop!!!?? you said you were chasing it up months back and we've had no update!!! amazon clearly do not give a s*** about this because they still keep the fee's anyway, so it's ok for us sellers to keep suffering whilst you tell all our customers there item may be lost when the postman has not scanned the item upon delivery, why is it very rare that people claim theyve not recieved items on other platforms, yet on amazon its all the time, the numerous threads about this just go to show.

STOP PUSHING TO CUSTOMER THAT THERE ITEM MAY BE LOST

Amazon is basically becoming a hub for scammers and free items.

Hi,

How am I able to do the listed below, there is no option to update customer restriction type when I go to edit listing. Could I please get some assistance.

"To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

Recommended changes to be done: Kindly update customer_restriction_type" (CRT) attribute - "uk_18_ecigs""

Our account is inactive due to a VAT problem. Although we have all the documents and sent them to Amazon, Amazon has not activated our account.

Even though I'm based in the UK and my address is not virtual, amazon does not verify my VAT estabileshment. We provided all the documents but it still refuses.

I can't call them from the call me now button and when I open any case it closes automatically. There is no one to get information and solve the problem

Amazon seller support help. I have both money and inventory inside.

Subject: Urgent: A-to-Z Claim Fraud – Tracking Shows Delivered, But Refund Issued

Hi All,

I am reaching out to request assistance regarding an A-to-Z claim that was processed despite clear evidence showing that the parcel was delivered. The tracking information, which includes a delivery photo and GPS location, confirms that the order was successfully delivered to the buyer.

However, despite this proof, the buyer was refunded, and we are now facing a situation where we have been scammed. It is extremely disappointing to see that the A-to-Z claims process can be exploited in this way, especially when there is clear evidence supporting our case.

We are selling on other platforms as well, but it is becoming increasingly concerning that Amazon has become a platform where scammers can easily abuse the system and take advantage of honest sellers like us.

Can anyone assist with escalating this matter, as we are not receiving fair resolution despite the proof of delivery?

Thank you for your time and understanding.

Best regards, Adam

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.