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hi .

iam trying to get brand approval for wall art .i purchased a wall art print with brand label .however, when i sent the pictures to amazon ,it keeps getting rejected from amazon with this standard reply ...

Hello from Amazon Selling Partner Support,

Thank you for giving us the chance to help you with getting a Global Trade Item Number exemption for brand [ the mug vault].

After a review, we’ve identified that you haven’t provided images that meet all requirements. The images of the product or packaging should meet the following criteria for granting a Global Trade Item Number exemption:

– Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf).

– Product images that you provide in the application must be in focus and show the complete product. The text in the images, such as the brand name, must be clearly legible.

– The brand or publisher name that you provide in the application must be an exact match to the brand or publisher name available on the product and packaging.

– Images must be real-world pictures of the products, meaning that the product and packaging can be held or placed on a table while you capture the image.

– Branding must be permanently affixed on the packaging or on the product.

– The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a Global Trade Item Number exemption.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

My all trackings valid and are delivered But VTR showing less than 60 percent .anyone please help

Hi,

Just wondering if anyone can advise me on the account health assurance programme, we have a 1000 account health rating, have never been below 250, ever.

Emergency contact details are verified.

Still we are not enrolled and it says we have been removed, I opened a support case (ID 10915683602 if a mod wants a look) and other than some templated responses cannot get anywhere with it, the templates say they will continue to review and enroll accounts but we should qualify easily.

Does anyone have experience with later enrollment or managing to get their account looked at and prompting enrollment.

Thanks

Liam

204-4941161-4245124

Buyer did not contact us - 1 reason no A-Z should have been allowed

Buyer claims the item 'did not fit' - should have been directed to return via the returns process

Claim granted, appeal denied

How can this be allowed???

@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH Can anyone help?

There used to be an email address to contact when the A-Z appeal has been denied incorrectly - is it still working? If so - what is it?

Hello,

I created my amazon seller account to sell on UK marketplace on febuary 2025 and which I was asked to verify my identity through a video call and it went successfully.

Then last week I decided to also list and sell my products on the US marketplace. I tapped on my store name ROSY CULATA United Kingdom and a list of other countries appeared and I selected United States(pending registration) completed my registration by adding my tax information and deposit method.

On 11 of march 2024 I listed my item on the US marketplace and the US marketplace was deactivated and I was asked to verify my identity again through a video call. After the video call I got an email that my account may have been used for fraudlent activity.

I guess the seller support thinks that I have two accounts not knowing that it only one account and 2 different marketplaces US and UK.

Can someone please help me rectify this error.

Thank You.

Hi @Seller_gAhPNiLrkfTcr

Can you please help with this order (206-2649502-6841157).

The customer placed an order with us and we dispatched the order to the address that customer provided in the order and tracking show proof of photo and gps but customer state that "it was never received" and left us a negative feedback. Can you please review and help to remove the feedback for us.

Thank you,

Sai

I’ve tried Ungating Corsx with a Notino invoice and it keeps being rejected.

Even sent pictures of the items purchased along with the invoice.

Any tips on resolving?

I think the most frustrating thing with selling on Amazon nowadays is the brick wall you can come up against...with no one able / willing to sort.

Our best selling product UK & across the EU on Amazon, got counterfeited by the Chinese...so the brand released a successor (we're their distributor)...it's pretty much identical to the previous model ....but get this, the successor has been categorized as 'export restricted' (the previous model wasn't) ...this means ZERO EU sales (because we just lost access to 450 Million EU buyers).

there's no rhyme nor reason to this....because like I say the previous model wasn't export restricted (& it was our top seller)

@Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Julia_Amzn @Winston_Amazon @Jona_Amazon ...are any of you able to help here? (the Case ID is 10917868202), as this is going to really impact our Amazon revenue (& therefore Amazon's too by way of their commission/fees)