I listed a new item for sale a couple months ago. It started selling reasonably well from the go, and moved into the top 100 rankings for its category, and sales continued. All good so far.
A couple of days without sales and naturally it moved out of the top 100 and continued to climb down the rankings with each day that went by without a sale. Not a problem, this is normal and expected. So all is still good, as one or more sales would push it back into the top 100 and considering it’s a new listing, sales are expected to be slow and sporadic at first. But overall, the indications so far for this listing are very good; it’s gathering some nice data with views and sales and spreading through Amazon’s system at a good rate.
But here’s the problem.
After a few days without sales, one buyer purchased two items from the listing. I would expect a double order to push the ranking comfortably back into the top 100 (I’ve found this to be true from past experience). But NO. NOTHING. No movement whatsoever. Instead the listing carried on climbing down the rankings.
I ignored this, putting it down to my own paranoia or something, though I knew what I’d experienced to be true. I just thought the ranking would increase on the next sale.
The next sale comes a couple of days ago and the same thing happens again. No movement in the sales ranking so far and still continuing to climb down.
I know it can take a long time for sales rankings to update, but keep in mind the double-order (over a week ago) mentioned earlier made no impact to the sales ranking and I let it go. So it seems like the latest sale will have no impact either.
It is worrying, as it seems a product that customers are interested in and want will eventually climb down the rankings so much that it is no longer viewed or purchased by buyers. Kind of goes against the whole ranking system and ethos.
I will be creating a case with CS for this later on, but I’m waiting until today is over to see if the ranking changes.
Just wondering if anyone else has experienced this on any of their listings? Or it might be something to look out for.
It is worth noting that all the other listings are fine and behaving as normal in regard to rankings. But it’s also worth noting, those listings are older and the one being affected is newer.
Thanks in advance for replies.
Edited by: groovylemons on Oct 27, 2015 10:28 AM
Edited by: groovylemons on Oct 27, 2015 10:30 AM
Edited by: groovylemons on Oct 27, 2015 10:32 AM