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Hi All,

Could anyone provide guidance or assistance regarding our Product Compliance Request issue detailed below?

We received a product compliance request from Amazon for one of our ASINs and promptly responded by submitting the required Material Safety Data Sheet (MSDS), which we maintain for all our products. Our submission was reviewed quickly (c.1-2 days), but we were informed that the issue date on the document was not clearly indicated.

We immediately contacted our testing company, which amended the MSDS accordingly. We uploaded the revised document the following day. However, it has been several weeks, and our updated submission remains unreviewed.

We have opened a support case and contacted Account Health Support multiple times, but they continue to advise us to wait without providing further clarity or action.

This ongoing delay is preventing us from replenishing inventory, and we are nearing a complete stock-out on Amazon, significantly impacting our performance.

Any assistance or advice on expediting this process would be greatly appreciated.

Thanks

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH

@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_j9Bd91CW3ZVpr

Case ID: 10999771732

Hopefully someone can clarify, this item was attempted to be delivered. The customer was not in. Then on the 3rd of March the customer messages advising they don't need it anymore and they have purchased a replacement elsewhere and want a refund.

Parcel delivered later on the same day and then an A to Z 3 days later with no further contact.

I know its probably silly to ask but do I have a leg to stand on?

Thanks in advance forum users :)

in my us seller account while editing business info i cant edit my business location to usa . it only show uk option. it show only uk address for submitting business address when i go to edit information.

Hello,

Case ID: 11000284882

Our Brand Registry case appears to have been answered but we have not received any response.

Another page says our application is still under review.

Please help as soon as possible!!

Has anyone else noticed the brand names on their listings changing over the last 2 weeks? It started off with a couple of listings being rebranded Erkic, then yesterday it was 76 of my listiings rebranded Erkic, several rebranded GONDMAX and today some of the listings that had been rebranded Erkic had changed to PIROIT overnight. I am the only seller on the listings, so no one else is selling the items. The only common denominator is all the listings have positive feedback on them and I have several thousand listings with no feedback whatsoever, so that is not a coincidence. When I click on the 3 new brand names Erkic, Gondmax and Piroit, they are a collection of listings from hundreds of different sellers from alcohol to t-shirts and everything in between. Have I missed something that everyone else knew about or is it just the bots experimenting? It wouldn't make much difference if it wasn't for the fact I can no longer edit some of my own listings despite being the manufacturer and the only seller? Is anyone else noticing their brand names changing?

CUSTOMER WANTED TO SEND AN ITEM BACK WHICH WE AUTOMATICALLY ACCEPT THROUGH AMAZON RETURN LABEL WE CHECKED THE TRACKNG AND THERE HAS NOT BEEN ANY UPDATES FOR THE PAST 7 WEEKS PRESUMING THE ITEM IS LOST WE ASKED THE CUSTOMER TO SPEAK TO THE COURREIRS OR AMAZON DIRECT AS THEY ARE THE ONE WHO PROVIDED THE RETURN LABEL CUSTOMER FILED A CLAIM AND AMAZON DID NOT EVEN THINK TWICE AND SENT A FULL REFUND TO THE CUSTOMER NOT THINKING THAT WE HAVE NOT EVEN RECEVIED THE ITEM BACK FOR THE PAST 7 WEEKS UNFAIR DESICIONS THEY MAKE WE HAVE LOST OUR ON £40.00 FOR SOMEHTING WHICH IS NOT EVEN OUR MISTAKE AND FAULT

SUCH DECISIONS MADE UP STOP SELLING ON THE INTERMATIONAL MARKET NOW

Hi

I have appealed a ATOZ claim, Amazon have said they are withholding the original decision as the i never provided information when they contacted me first time

But i replied to them with the correct information and info of tracking info

So, I sell products that are NOT generic - they are branded.

The Brand doesn't create it's own listings on Amazon

Many of the products have been created with a 'generic' brand.

I therefore cannot join the listing

I cannot create a duplicate

WHAT DO I DO???

Can a mod give me an answer or a fellow seller with more knowledge than me?

@Seller_XUNeUuvrQDpgP, @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

I’m trying to get brand approval for ASUS we are registered with one of their authorised partners but for whatever reason we are getting continuously rejected at this point I’m fairly sure it’s because they simply don’t want anymore responsibility, are happy with their existing sellers & want to protect them.

I’ve sent them details of stock which is highly variable some products are in with maybe 20 units but can sell out in 2 minutes others we have 40+ units the problem we have is they want an invoice. We are not buying & storing the inventory we are the inventory people buy from us.

We’ve sent them authorisation letters from our managing director & a lot more it doesn’t seem to matter to them.

If anyone has had experience with graphic cards & other IT equipment please do let me know if you have a solution. We’ve previously sold products from MSI to be Quiet etc without issue & still have brand approval to this day so I’m not sure how we qualify to sell MSI graphics Cards or products but not ASUS?

If not well there’s plenty of other places like eBay.