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Our accountant is having a problem reconciling the Amazon Fee VAT invoices against individual sales transactions.

I opened a ticket with Seller Support asking how we can get an itemised seller fee VAT invoice at the end of January but have still not received a response.

I'm aware that this is an ongoing issue that is effecting other sellers, has anyone else managed to get a response out of Amazon on this?

As it stands we can't match fees taken against invoices and the accounts are a mess and nothing is matching up.

Some people say that if you buy from Amazon or Walmart you can sell on Amazon marketplace and amazon accepts invoices but only if the seller is Amazon. Everyone says different. Do you have any experience with that?

Hi @Seller_gAhPNiLrkfTcr

We would like to pay the owed VAT and we wrote to this email Amazon provided us with a month ago: mdri-exec-escalations@amazon.co.uk, however, there's no response so far.

Is there any way that we can contact to the person in charge? We just need them to confirm our owed VAT amount and the bank account which we remit to.

We need their response asap, thanks.

Fellow Sellers,

I’m facing a critical situation and urgently need your advice - support.

What Happened:

Pricing Error: Listed my £599 product at £10 for 1 minute (in order to see difference in amazon fees).

Bot Exploitation: 30 units bought instantly, likely by bots.

Support Failure: Account manager promised cancellations, but 18/30 orders have shipped.

Financial Loss: £17,700+ at stake, threatening my small business and family (newborn twins).*

Actions Taken:

Immediate price correction.

Refunded Payment Complete orders (no guarantee of cancellation).

Escalated to Seller Support, Account Manager, and the Jeff email which is apparently a line to executives.

Amazon’s Contradiction:

Account Manager: “Orders will be cancelled” (see screenshot).

Reality: Shipments continue, support unresponsive.*

Questions for the Community:

Has anyone successfully cancelled orders after a pricing error? How?

How do I escalate this when Amazon’s systems keep failing?

Are bots exploiting pricing errors a known issue?*

Screenshots Attached:

Account manager’s cancellation promise.

Shipment confirmations post-assurance.*

This is a systemic failure. If Amazon won’t protect sellers from bot exploitation, what’s next? Please share your insights or similar experiences. #PricingError #AmazonFail

Hi

I am a new seller, with brand registry. I started selling a toy couple of weeks ago and today the listing has been taken down on grounds of "Copyright infringement".

The toy is similar in some features to the claimant's toy but also distinctively different. For example:

The claimant toy is for 4+ ages - Mine is 3+ ages

The claimant toy needs batteries - Mine doesn't

The claimant toy has electronic lights that light up - Mine has no such feature

The claimant toy has makes electronic sounds of various types - Mine has no such feature

The branding and packaging is completely different too.

In general, vehicle toys have many similarities and that is what the claim seems to be based on. The claimant, of course, didn't highlight the differences and Amazon didn't seem to have noticed them either. The claim appears to be an anti-competitive action by the complainant to eliminate a competing but legally distinct product.

I have created a document that does side by side comparison of the products to highlight the "key" differences.

I tried to handle this issue through seller support, but they asked me to respond through "Policy violation Appeal" page. Now the issues is that the "Appeal" page does not have any option where I can fight this case on the basis of "wrongful" claim by sharing the "key differences document" that I have created. It shows the following acceptable options and mentions that no other documents will be accepted:

What is the best way to proceed with this please? I sourced the toy from AliBaba and the customised contents were sold on Amazon.

Thanks for your time reading my query.

CASE ID 10847273382

I have a trademark policy violation which I do not understand how it is a real violation. This will NOT hold up in court as it would not get confused, we are getting bullied by a bigger seller here. What are my options?

@Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

Our product:

A Christmas themed black boxed card game about doing physical challenges for adults named "more VS less".

The trademark complaint product:

A white family game with a completely different design about guessing facts named "more OR less"

Why do I not have the ability to argue this in an appeal? All I can do for options is upload their letter stating I can use their trademark when I haven't even infringed on their trademark.

Their words:

more vs less is confusing and buyers will think it's our product"

I highly doubt it as they look entirely different.

I sent a shipment to Amazon in January, all items were received and shipped to the final destinations. The shipment has now been closed but my items are still not in my inventory and have now disappeared from my listings, I have made some sales on these items and they are awaiting dispatch to customers but I still don’t have any available stock. I have contacted seller support and was told it can take up to 30 days to reach the final destinations. It’s been more than 30 days now and I have again contacted seller support and now I have been told it can take up to 60 days to reach the final destination. Can someone help me please? Thanks.

I have just tried to create an FBA shipment, but can't complete the shipment unless I agreed to the pre poly bag fee of 75p per units. We have been selling this item for many years, without having to pack in a poly bag. The product is seeds packaged in a cardboard box, what's changed?