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Dear Fellow Amazonians,

Please can I have some advice on an issue.

1. Buyer orders from Germany.

2. We send to Germany from UK

3. Buyer opens a return with the reason "no longer needed"

4. We offer a German returns address and a pre-paid label is issued by Amazon.

5. We receive the return in Germany and refund checking the box for "Deduct return postage" as it is a remorse return (not fashion).

6. Buyer opens an A-Z for the deducted postage of €4.76 and wins. We receive a defect.

7. We appeal based on the fact that it was a remorse return and we offer a local returns address but we lose.

ADVICE NEEDED:

Have the rules changed? What have we done wrong?

Please no smart comments - I don't want to be on trial - I'm just genuinely trying to understand where we have gone wrong.

Many thanks

Mrs T

Has anybody else noticed item sent with Buy postage Label from Amazon are taking much longer then if you purchase click and drop . I spoke to royal mail and they have suggested the problem with Amazon label is they do not have the 2 routing codes printed on them as the click and drop do

Hi there

A number of my sales, which now have been dispatched, are not showing under Transaction View In the payments dashboard. Has anyone had this before?

Thanks

I'm amazed, so credit where it is due, some Amazon verification systems work.

After opening a second company my accountant in his wisdom put it together with my original company into a VAT group. HMRC in their wisdom decided to quash the old VAT number and issue a completely new one for the group, of course negating everywhere I had the old number lodged (why they couldn't just use the old one I do not know).

Imagine my dread when I remembered I'd need to change it in Seller Central, visions of account deactivation, funds withheld and complete reverification instantly sprung to mind so admittedly I put it off for a while.

Today I thought it has to be done at some point so read the instructions and that said to first remove the old VAT number first (assumed deactivation would be instant at that point) so gingerly pressed the button. Nothing happened except the old VAT number disappeared and an email arrived telling me I'd been unsubscibed from auto invoicing. Surprised I still had access to Seller Central I entered the new VAT number remembering to add GB in front and expected to need to upload new VAT certificate etc but nothing, it just said verifying. At that point I went to make a coffee expecting emails of what I'd need to upload etc. But no, nothing arrived.

10 mins later I plucked up the courage to refresh the page and to my amazement, without uploading a single document or being deactivated at all it said verified. Thinking I was hallucinating I went away from the page and came back, still verified with the new number. I've rejoined auto invoicing and just have to wait severn days for that to become active so perhaps a few invoice uploads for any business orders and that's it.

Well done Amazon, some of your verification tools work.

I am going to keep posting this everytime we get a INR that we know is fraudulent

5 today out of 60 orders.

Why are you sending emails to customers, suggesting that their order might be lost or missing, when the delivery method is just Royal Mail 2nd Class with no tracking involved?

We buy the labels directly from Amazon, which should be more than sufficient. Instead, these messages only open the door for fraudulent customers to exploit the situation and request a free refund. We’re able to address most cases by providing the customer with the label, and then we proceed to file a compensation claim with Royal Mail.

On our website, non-deliveries are rare, occurring roughly once in 2,000 orders. However, on Amazon, the rate seems to be more like one in 75, revealing the high level of fraudulent activity on the platform.

Last two:

Hello ,package didn't arrive

31-Jan-2025 12:47

Hi, my updates say that the package has been lost. I would like to request a refund.

31-Jan-2025 08:10

Date kept changing, then got a notification saying it may be lost from amazon

Hello Identity Verification Selling Team,

I think I am stuck in an automation loop. I submitted everything for identity verification and after 30 seconds get this error:

Verification Failed: We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.

Everything has been fine for years on there and now suddenly it asked me to reverify so I did the license and face scan and for some reason it was rejected (Though it is me!)

I have tried to contact support several times and the responses I've gotten are:

"Try for 24 hours then try again" - Didn't work

"Try deleting one of your deactivated products" - didn't work

"We could not verify so we are closing your account."

I am desparate!!! That identify verification page is stuck, and I don't even know what I did wrong in the first please. Is there a way to start that process over at least? Please help!

Has anybody realized that payment for some FBA orders are not clearing?

Usually max 1 hour after the order gets shipped, the money should be available, now some orders are not cleared yet after many hours.

Anyone else the same problem?