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Hi All

I recently had some fraud with my bank (cloned card) so I was waiting a new card.

It was my disbursement day today & at 11.29am I got the "Congratulations we have initiated a transfer 3/5 days. Then another email also at 11.29am saying payments cancelled.

The post arrived shortly afterwards with my new card, typical! & I updated & verified it within an hour or so later.

When I look at the next payout for 16/1 that is of an amount that clearly does not involve the amount being transferred today as it is much lower, and the reference to last payout gives details of the disbursement from two weeks ago as it has not updated.

So I am trying to figure out if the transfer initiated at 11.29 today actually processed through, or whether it got recalled?

Thoughts please.

Regards

Ed

Hi everyone,

I’ve noticed a delay in my recent disbursement, which was initiated on December 18th, but it hasn’t reached my bank account yet. My account is still connected to the same bank, and everything seems fine on my end.

I understand this is a busy time of year with the Christmas holidays and bank closures, but I’m wondering if anyone else is experiencing similar delays or if I should raise this with Seller Support?

@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hi All

Recently I have been asked by Amazon to provide the certified bank letter with the stamp, i have been to the branch and they don't provide such letters, all they can provide is a bank statement, i sent them the bank statement twice but they kept on insisting for that letter.

Please help me in this matter, as i am losing sales on my account every day.

Regards

Asmaa

hello, can anyone help me I don’t know why I can’t able to change my store name as I have approved brand registry.

Thank you

Hello,

I have had VAT deducted from a FBA order that was shipped to Jersey. I am not VAT registered (turnover is below the threshold) so I do not believe this should have happened.

I have spoken with Seller Support who have told me that I would receive the full amount of £154.95, however, I have been paid £129.12 (20% VAT has been deducted). I am now on my 7th or 8th email from their ''specialised VAT department'' who do not seem to understand VAT at all. Rather than reimburse me the money I am owed and have been told I would receive, they simply email a copy and paste VAT calculation over and over again.

I would appreciate if any of the Mods could be of assistance as I am sick of getting nowhere with Seller Support. Case ID is 10624282862.

Thank you!

@Sarah_Amazon

@Ezra_Amazon

@Julia_Amazon

@Spencer_Amazon

Hello,

I have had VAT deducted from a FBA order that was shipped to Jersey. I am not VAT registered (turnover is below the threshold) so I do not believe this should have happened.

I have spoken with Seller Support who have told me that I would receive the full amount of £154.95, however, I have been paid £129.12 (20% VAT has been deducted). I am now on my 7th or 8th email from their ''specialised VAT department'' who do not seem to understand VAT at all. Rather than reimburse me the money I am owed and have been told I would receive, they simply email a copy and paste VAT calculation over and over again.

I would appreciate if any of the Mods could be of assistance as I am sick of getting nowhere with Seller Support. Case ID is 10624282862.

Thank you!

@Seller_mIRnuhdx7l5sN

@Seller_DNQGSsdC7DccM

@Seller_XUNeUuvrQDpgP

@Seller_Huz6FT08OxHAR

For the past 3 days, all my orders are stuck in pending. I understand that with some orders, Amazon may not have verified their payment method but surely not with all of them. Anyone know why this has happened? Not even one order is changing from pending status to payment complete.

I’ve been with Amazon for 9 years, and this is the first time I’ve come across so many FBA orders pending. From December 30th, 2024 to January 1st, 2025, more than 70% of the orders during those 3 days are still pending, showing “payment verification in progress.” Has anyone else had this happen?

Has anyone else had a problem disbursing over christmas, I am still on daily and I have disbursed and the button is now greyed out, if I click again it says I cannot disburse again, but the amount is still sitting there 24 hrs later.