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Does anyone know how or if you can ship different asins with hazmat goods in one shipment ? It’s automatically starting new workflow each time I select ready to ship

Amazon is doubling my sales today.

e.g., sell an item for £10, Amazon counts 2 sales as £20.

All other information points to an Amazon error, not that a buyer has actually purchased x2 of the same product.

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

hi .

iam trying to get brand approval for wall art .i purchased a wall art print with brand label .however, when i sent the pictures to amazon ,it keeps getting rejected from amazon with this standard reply ...

Hello from Amazon Selling Partner Support,

Thank you for giving us the chance to help you with getting a Global Trade Item Number exemption for brand [ the mug vault].

After a review, we’ve identified that you haven’t provided images that meet all requirements. The images of the product or packaging should meet the following criteria for granting a Global Trade Item Number exemption:

– Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf).

– Product images that you provide in the application must be in focus and show the complete product. The text in the images, such as the brand name, must be clearly legible.

– The brand or publisher name that you provide in the application must be an exact match to the brand or publisher name available on the product and packaging.

– Images must be real-world pictures of the products, meaning that the product and packaging can be held or placed on a table while you capture the image.

– Branding must be permanently affixed on the packaging or on the product.

– The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a Global Trade Item Number exemption.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Hi,

Customer orders 2 t shirts 'I Love My Boyfriend' & 'I Love My Girlfriend' t shirts on the 8th february, obviously for valentines day, customer messages saturday night just gone, 4 weeks after the due delivery date saying

I didn't reply to the customer because there clearly trying it on to get a refund, a genuine customer who hadn't recieved the item would of messaged me within a week of the due delivery date not 4+ weeks, its obvious amazon is showing them the item may be lost, A-Z granted today and funds re-imbursed, more money out of my pocket thanks to amazon.

@Seller_rX0LOsTSK2Zer @Seller_TSXM2A5nxWSuH

When will this 'YOUR ITEM MAY BE LOST' thing stop!!!?? you said you were chasing it up months back and we've had no update!!! amazon clearly do not give a s*** about this because they still keep the fee's anyway, so it's ok for us sellers to keep suffering whilst you tell all our customers there item may be lost when the postman has not scanned the item upon delivery, why is it very rare that people claim theyve not recieved items on other platforms, yet on amazon its all the time, the numerous threads about this just go to show.

STOP PUSHING TO CUSTOMER THAT THERE ITEM MAY BE LOST

Amazon is basically becoming a hub for scammers and free items.

Hi,

Can anyone tell me if the item fees listed in my Amazon seller central settlement statement for the UK, such as 'FBAPerUnitFulfillmentFee', 'Commission', and 'DigitalServicesFee' are inclusive or exclusive of VAT? I have searched for the answer online, but I am having a trouble finding a conclusive answer.

Thanks

Hi

I have another seller selling product on my listing with my brand trade marked and register in brand registry. I have register a violation through brand registry since Sunday last week and it nealry 5 days and Amazon not done anything just keeps saying under review but the seller it killing my hard work I have done and taking all my sales.

Anyone know what I can do as never know it this hard to stop sellers selling on your brand registred listings.

I use Buy Shipping for all my FBM orders. However I have been gifted a box full of first class stamps and I was wondering if I could use them to get rid of a load of old DVDs and books that I no longer want.

Hi everyone. Hope you are well. I'm an experienced Amazon seller this has been my full time job for over four years now. And I know most tricks of the trade.

Let me give a bit of explanation as to what is happening and some context. So first of all. Im an FBM Seller. Who is on Seller Fulfilled Prime. This means I ship the parcels out myself and its on prime.

Occasionally I of course get some refunds as we all do. The parcels may be lost after they are picked up. And I claim against the courier. Sometimes I get customers getting refunds because they say the parcel hasn't turned up when it has. I understand this situation, also. So I dont mind doing a refund for them as the courier probably dropped it at a wrong location but as long as I have a proof of delivery then I can do a safe T claim. So I dont mind these.

Every single refund I do what I always do. Is I put them in a folder. And twice a week I go through the refunds and do safe T claims. Chase the orders. And try and find out what happened. We usually have between 250-350 orders a day so there sometimes can be about 10 refunds a week that I need to chase through.

The most common type of reason we get a refund is "General adjustment" this is where a customer moans to Amazon and says that the parcel never turned up. Or it was a wrong item inside without even contacting the seller. So Amazon will issue the refund. Now we're not perfect. We get the occasional parcel wrong. But we don't do enough to warrant the amount of refunds issued.

Upon going through my refund folder. I found a common occurance of the refunds being issued to a common name but a different delivery address. That name was a man named "Asad Ali" I had over 17 refunds in 30 days going to this guy all for general adjustment. After making cases with Amazon you can find out why the general adjustment refunds was issued and it would all be for the same reason. Wrong item inside.

So all 17 refunds given to "ASAD ALI" were all going to different addresses. All round the country. But obviously I had the customers information. This ASAD ALI was very silly. Because he was leaving the customers phone numbers on the contact details that it was being delivered to.

After speaking to seller support who were absolutely no help at all. They recommended me to reach out to the buyers. Which I did

After speaking to at least 5 different buyers. They confirmed they bought the products on EBAY and it was my goods they had received. My tracking numbers. My packaging. And there was no issues whatsoever. They even showed me the seller who they bought it from!

After finding the seller. We got there information and had a look at his storefront on eBay and he was selling my goods on there for so cheap! Of course he was able to because he was making a 100% profit margin from Amazon. All he needed to do was get a refund from Amazon. And his Ebay Customer is happy with their product and he's got a refund from Amazon from me.

All in all this particular seller had done me for over £400. I built all the evidence. Took it to seller support. Emailed the managing director at Amazon. They just laughed at me and gave me what I can only assume as AI generated responses. Making Amazon an accomplice to this clear refund fraud. I had to take the case to the Fraud Prevention police team.

What's worse is that every single general adjusment refund I get now I have to go through with a fine toothcomb. And what I've found is that a lot of them are getting refunded to common names but the delivery address is for a different name. Whether they realised that I've figured out the name or not and they've tried to be smarter than me I dont know. But what I do know is that Im not letting them get away with it.

As they're leaving the customers mobile phone numbers on the delivery information I'm left with no choice but to contact customers. Each one is all saying the same thing. They are buying the product on EBay. And do not buy on Amazon. And there is no issues with the product. They will give me the sellers name on EBay and it seems to be a group of sellers.

My question is what can I do? Amazon dont care. You can't get passed their AI system or their unhelpful workers halfway round the world. I've built more than enough evidence to make it an open and shut case with the police. Got a victim, perpetrator, evidence and witnesses. But Amazon wont care. I submit everything on a safe T claim but its just rejected every single time. Im getting atleast 7 of these refunds a week now. And its the same thing every single time. I've made case after case after case. The prroblem is. Its multiple accounts doing it to me. I contact the customers direct and they all say they bought of Ebay with no problems at all. And its my stuff!

I've reported to police. Reported to Amazon. But just cant get reimbursed from Amazon. Im forced to swallow £100+ a week so they can make a living off me. PLEASE someone advise me? Anything will do!!!

I cant be the only one whos going through this. ALL ADVICE WELCOMED PLEASE SOMEONE TALK TO ME

@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM