I am reaching out regarding my seller account, which was suspended due to an intellectual property violation for (Case ID: 17839262431). Here’s the situation requiring your help:

Issue Background

My account was suspended for IP infringement, the first such incident in my 5 years of operation.

The violation involves a single ASIN, and we immediately removed the listing upon notification.

First Appeal Shortcomings

As this was our first experience with IP issues, the initial appeal lacked substantive evidence (e.g., trademark search reports, remediation records) and was not professionally structured, leading to its rejection.

Current System Barrier

We were instructed to resubmit an appeal with new evidence, but the appeal portal in Seller Central remains stuck on "Under Review", preventing us from uploading new documents.

Request for Help:

Could you please review the case and assist with:

Unlocking the appeal portal to allow submission of new evidence (e.g., updated compliance records, trademark status reports)?

Guiding us on the correct process to resolve this issue and reinstate our account?

We have prepared comprehensive materials to demonstrate our (remediation) and commitment to compliance. Your prompt assistance would be greatly appreciated.

creating a new Case: 17839236701

Hi Connor, @Seller_37l8i4vuvugjG

I had issue with invalid credit card a couple of days ago that I mentioned on someone else's thread https://sellercentral.amazon.com/seller-forums/discussions/t/e84cceee-d6e4-4fcb-9e40-c73368213ef2?postId=354c207b-db03-4414-849c-216457470eeb . You mentioned something to try to fix my problem and it did fix it.

However today after I requested for a payment the problem occured again. My selling account is getting suspended and I tried everything I did previously and I am still getting the same error message as before "please ensure your credit card details are correct".

I have not created/open a case to Seller Support as they did not seem to know what they are doing. And honestly I am frustrated that I have to keep on explaining the problems and the fix only temporary (until I request another payment then I am back at square 1).

case ID 17838225131

I recently listed my dietary supplement under my brand , which is fully registered under Amazon Brand Registry. The listing was initially approved and active.

Once I got the listing live, I proceeded to design the label, pay the manufacturer, and produce the inventory — investing over $6,000 USD into this product and brand. When the products were ready, I returned to Seller Central to create a shipping plan, only to be shocked that the listing was suddenly inactive — with no email, warning, or notification.

It now shows that approval is required, and when I try to apply, I receive this message:

“We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible in New, Used, Refurbished, Collectible condition(s)”

I cannot update or edit the ASIN, even though it's still visible on Amazon. This is incredibly concerning, as I am the brand owner, I have invested significantly in this launch, and I’ve already received my manufactured goods.

I was told by support that there are no restrictions on the ASIN, but then a second support message said:

“Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.”

These conflicting messages have left me confused and anxious. I have all compliance documentation, real product photos, and certificates from the manufacturer ready to submit. I’m more than willing to provide whatever Amazon needs to prove authenticity and quality.

Can you please clarify if I’m truly restricted, and if there is any way to resolve this? I respectfully ask for your help in finding a solution . thank you