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Hi,

Is there a report I can download that includes current handling time for my individual listings?

I want to bulk change the handling time of my products during the holiday season and then revert them back again in the new year.

Hi,

I recently got setup with a Royal Mail Business Account and have linked it with Amazon to allow me to purchase Tracked 24/48.

I had a question regarding the Tracked 48 parcel labels which are printed via Amazon Buy Shipping. I noticed at the bottom of the label, it shows 'customer reference, department reference and PO'. Is it normal for these not to be populated with any numbers? They are just blank.

Hi, I'm a new seller to Amazon and had been told that our product has had a recall and Amazon requires the following documents:

Statement responding to the recall reason - must explain possible causes and show corrective actions; The provided one does not respond to the removal reason.

- Declaration of Conformity; - not all the applicable Directives and/or Standards are present in the DoC. The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document. If you have more questions regarding the compliance of your products, some guidance is provided in Seller Central: https://sellercentral.amazon.co.uk/gp/help/help.html/?itemID=GUH6FA4XSJ2LZFLY&referral=A2MWE81ZKIFFYG_ARSH0G9R3I25M&referral=A2MWE81ZKIFFYG_ARSH0G9R3I25M **WE are unable to match the provided DoC with the product as it does not bear any product identifier.

Reinstatement will be considered on UK MP only, as per the provided documents.

We haven't had any recalls with this product, because the only sales came from Amazon and we hadn't received any complaints.

I tried getting a reason for the "recall", but they wouldn't share this with me.

Could I have some advice on this, please?

Thanks :)

We had been using the generic brand on all of our ASINS for a couple of years. We are now brand registered and are struggling to get the existing ASINS through. I am thinking that we need to submit a letterheaded statement informing that the brand 'Generic' allows the new brand to use these ASIN's.

If anyone can shed some light on this that would be appreciated.

My sales both FBA and FBM over the last 2 months are 40% down on this time last year, is anyone else finding this dramatic drop. I have 100% buy box on the majority of my listings.

By the way, this forum is not half as good as it used to be, eg, there isn't a category to fit this post, I wonder why?

Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:

• Templated responses regardless of what you write.

• Refusal to engage in any kind of meaningful dialogue.

• Derisory compensation for customer damaged returns.

• No full refunds for customers returning the wrong item, which they didn’t even buy from you.

• Inability to complain about or escalate a claim outside of their team.

• Inability to complain about the team themselves.

• Refusal to adhere to their own policies, even when sent links.

Guten Morgen ,

ich möchte dauerhafte Mengenrabatte für meine Produkte erstellen . Ich habe gesehen, dass dies per Werbeaktion funktioniert .

Leider sind diese zeitlich begrenzt und mit Extra-kosten verbunden. Ebenso verwundert mich, dass mind. ein Werbebudget von 100€ eingetragen werden muss. Gibt es andere Möglichkeiten Mengenrabatte zu integrieren , welche unbegrenzt und nicht mit extra Kosten verbunden sind ?

Vielen Dank und stets gute Verkäufe .

Hi,

I have reported this issue to Amazon and nothing is being done about it.

I noticed 7 refunds come in, all for the same product, one after another over a 2 week period. I noticed it's the same buyer.

She is buying the product, getting it delivered, getting refunded and buying the same product again! Over and over.. WITHOUT RETURNING

at this point Amazon is just giving my stock away for free

This is all FBA

I have worked out this buyer is abusing amazons policy but I keep getting sent from pillar to post by Amazon and getting the same copy and paste replied that don't answer my questions

Can Amazon take action on this account and please sort out a new system for returnless refunds.

If the buyer doesn't want the items, then I, at least want them back. Surely Amazon can't just give away my things?

Thank you

https://www.amazon.co.uk/sp?ie=UTF8&seller=A2UNWWF6PBRERT&asin=B00ZCAXFOG&ref_=dp_merchant_link

How is this seller still able to sell on Amazon?

Since August they have not had 1 positive feedback, every single one is the same story. They are sending envelopes saying "item is out of stock" instead of the physical product. This is deceivingly bypassing the SFP despatch rate/on time delivery metrics.

Also the feedback keeps showing this as a fulfilment issue when it is clearly not and just a scam by the seller.

I know multiple other sellers who have complained about this seller but nothing has happened, it does not take a genius to look at the feedback and see what is happening. Why is it so hard for Amazon to look into this fraudulent actions?