Dear booksellers,

yesterday a customer started a return, with the following justification:

" Performance or quality not adequate : The corner of the dust jacket has been cut off by the seller."

When he contacted me, he asked to have a refund of 90% of the price, because the price tag was missing. In his opinion, a price cut means that he had received a recycled second-hand gift. He wanted to buy it, in order to make a gift.

I replied that I had cut the price tag, because the book was 22 years old, therefore the price tag was no longer valid.

I added that, if the book had been a recycled gift, he would have found a dedication inside, but there was none.

One hour later, he opened the return of the book.

The irony is that, if the book had had still the price tag, he probably would have cut it!

Was my performance in this case non adequate or was the customer super fussy?

Thank you for your professional opinion.

Guy

For anyone with a business collection or in the know. Previously with a collection I was given a laminated sheet with my FIR number and barcode on for the driver to scan at each collection. I have moved and just started my collection back up and the new driver says they dont do that anymore and they keep it in a folder in the van? surely that isn't correct as I have many times needed the FIR number myself for different royal mail contact forms.

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